1. Chapter 1
INTRODUCTION
By :Nasser A. Kadasah

2. Chapter 1 will cover: 1.4 Management Administration
1.9 Managerial Roles
1.13 Business Environment

3. 1.4 Management Administration
1.4.1 Management Process
1.4.2 Administration
1.4.3 Management Skills
1.4.4 Management Levels

4. Planning, Organizing, Leading, Motivating & Controlling the resources:
1.4.1 Management Process
Planning, Organizing, Leading, Motivating & Controlling the resources:
To  achieve the organization goals
Manager: Person who plans, organizes, leads and control:
Human.
Financial.
Information.

5. Definitions of Functions…(1)
Planning: Developing a frame of reference to identify opportunities and threats.
To take actions:
Exploit Opportunities .
Encounter Threats.
Organizing:
Assigning duties.
Grouping tasks.
Establishing authorities.
Allocating resources.

6. Definitions of Functions…(2)
Staffing:
Recruitment.
Selection.
Placement.
Approval.
Development.
of People in Organization
Leading:
Influencing.
Motivating.
Directing.
Human Resources

7. Definitions of Functions…(3)
Controlling:
Monitoring.
Organization performance.
Towards attainment
of goals.

8. Describes: the activity of implementing policy decisions.
1.4.2 Administration
Describes: the activity of implementing policy decisions.
Regulates: Day-to-day operations

9. Management VS. Administration
Management and administration( the same ).
Administration is ABOVE Management:
Administration determination of policies.
Management  execution of policies.
Administration is part of management:
Administration total process of executive control.
Management  installation & following of procedures.

10. Technical skills: ability to use:
1.4.3 Management Skills…(1)
Technical skills: ability to use:
Procedure.
Techniques.
Knowledge.
Human skills: ability to work with:
Understand.
Motivate.
Fields
People

11. Management Skills …(2) Conceptual skills: ability to: Coordinate.
Integrate.
Organization's Goals & Activities

12. Top- level Management:
1.4.4 Management Levels…(1)
Top- level Management:
Small group responsible for overall management of the organization.
Called Executives.
Tasks:
Laying objectives.
Preparing strategies and policies.
Issuing instructions for:
Dept budgets.
Schedules
Procedures.
Appointing middle level.
Maintaining public relations.

13. Management Levels…(2) Upper – Middle Management: Middle Management:
Heads of various functions.
Middle Management:
More than one level.
Direct activities, Implement policies.
Lower –level Management:
Direct Employees at non-managerial levels.
Example: Foreman Supervisor.

14. 1.9 Managerial Roles 1.9.2 Informational Roles
1.9.1 Interpersonal Roles
1.9.2 Informational Roles
1.9.3 Decisional Roles

15. 1.9 Managerial Roles Figurehead Leader Interpersonal Liaison Monitor
Informational
Decisional
Figurehead
Leader
Liaison
Monitor
disseminator
Spokesperson
Entrepreneur
Disturbance Handler
Resource Allocator
Negotiator
Feedback
Provide Information
Process Information
Use Information

16. Figurehead: Represents the company outside.
1.9.1 Interpersonal Roles
Figurehead: Represents the company outside.
Leader: Defines relationship between Managers and Employees.
Liaison: Interacts with peers & people outside the organization.

17. Monitor: Receives and collects information.
1.9.2 Informational Roles
Monitor: Receives and collects information.
Disseminator: transmits special information into the organization.
Spokesman: Disseminate organization’s information outside.

18. Disturbance Handler: Deals with threat to the organization.
1.9.3 Decisional Roles
Disturbance Handler: Deals with threat to the organization.
Resource Allocator: Deals with allocation of scarce resource to various requests.
Negotiator: Negotiates on behalf of the organization.

19. 1.13 Business Environment 1.13.1 Economic Environment
Social Environment
Political Environment
Legal Environment

20. 1.13.1 Economic Environment…(1)
Capital: to buy building, machinery, inventories, office equipment,…etc.
Labor: Availability, Quality and Price of labor.
Price level: its change affects the organization.
Inflation upset the organization.
Because its effect the cost of labor, material and other items.

21. Economic Environment…(2)
Government fiscal & tax policies:
Controls the availability of credits.
Tax affects every part of society:
High taxes not attractive for opening business.
Customers: Business must find out what people want and are willing to buy.

22. Economic Environment…(3)
Technology: The sum total of the knowledge we have of ways to do things.
It includes:
Inventions.
Techniques.
Organized knowledge.
Impact of technology is seen on:
New products
New materials
New tools
New machines
New service

23. Made up of : Attitudes. Desires Expectations
Social Environment
Made up of :
Attitudes.
Desires
Expectations
Degrees of intelligence and education.
Beliefs
Customs of people

24. 1.13.3 Political Environment
Attitudes and actions of the government leaders and legislators.
Government affects every enterprise and every aspect of life.
Government may provide assistance to business.
Government is the biggest customer.

25. Laws and regulations designed to protect:
Legal Environment
Laws and regulations designed to protect:
Customers
Workers
Environment.