2. THINK, SAY AND DO LARRY FERLAZZO RECOMMENDS 8 GREAT WAYS

4. BE AUTHORITATIVE RATHER THAN AUTHORITARIAN Authoritative gives as well as demands respect Authoritative seeks to understand so therefore opens the door for understanding Generally it is more difficult not to be pleasant to someone who treats us well

5. BELIEVE THAT EVERYONE CAN GROW

6. UNDERSTAND THAT POWER ISN'T A FINITE PIE

7. GIVE POSITIVE MESSAGES

8. APOLOGISE

9. BE FLEXIBLE Ferlazzo suggests Help them get started Help postpone tempting distractions Acknowledge stress

10. SET THE RIGHT CLIMATE

11. TEACH LIFE LESSONS

12. FINALLY Put yourself in their shoes Try to understand how they may feel