1. Pole Dancing, SnoCones & A Marriage Proposal: Financial Coaching is Anything But Routine
Presented by
2018 TACFEP State Symposium

2. Purpose
The good news is financial coaches aren’t counselors. They won’t rehash your mistakes and dwell on what went wrong in your past. Coaches focus on the future. They want to give you a specific, achievable plan for your particular situation.
Keep in mind that you won’t leave your session with all your issues magically solved. But you will leave equipped to solve them yourself. Think of your financial coach as a personal trainer. He or she will show you what to do and how to do it, but the heavy lifting is up to you.
SOURCE: daveramsey.com/blog/what-to-expect-during-financial-coaching-session
2018 TACFEP State Symposium

3. Coaching Session Flow Welcome Intake
REMINDER! When making a great first impression, the first five seconds are key
This tiny amount of time will create a lasting impact and forge the direction of a relationship
A warm and sincere welcome gives a sense of caring and makes people feel appreciated, as well as making them feel that they have made a good choice
Intake
Session begins and ends with assessment
Data mining from university’s enrollment management system
Online – <3 minutes to complete
2018 TACFEP State Symposium

4. Session Discovery Tips So what brings you in here today”
Don’t be surprised if it’s completely different than the notes on your calendar
Clarifying questions
“Have you tried to use a budget in the past”
“What interested you about getting a credit card right now?”
If they mention many things, rank priorities
If they seem tentative, reassure them that their questions or goals are valid and that you can help
2018 TACFEP State Symposium

5. Instruction/Information Sharing
Tips
“Budgeting is a process with 3 steps”
“The difference between a credit report and credit score is…”
“Let’s take a look at your student account”
Make a budget
Look at examples of credit card offers
Review the study abroad trip’s budget worksheet
2018 TACFEP State Symposium

6. Behavioral Content/Confidence Assessment
Tips
“Are you happy with your budget at your current levels of spending?”
“You were right. I see the same options.”
“Do these changes in your budget look doable?
Are there any areas you think you might struggle to stick to?”
“Do you feel confident in your ability to pay off this card every month?”
“You should be proud.”
2018 TACFEP State Symposium

7. Action Plan Creation
2018 TACFEP State Symposium

8. Today we planned the work, but it won’t make a difference in your life until who works the plan?
2018 TACFEP State Symposium

9. Wrap Up
Tips
“We talked about budgeting, but I also see you gave yourself a ‘C’ on ability to manage credit/debt. Are there any questions you have on that you want to talk about while you’re here?”
“Anything else I can help you with today?”
“It looks like you’re doing all the right things and you definitely have the ability to reach these goals.”
“Thanks for coming in today, I’ll go ahead and you the spreadsheet.”
Action Plan | Schedule Follow-Up | Exit Survey | Folder | Resources
2018 TACFEP State Symposium

10. Demonstration Welcome Intake Session Discovery
Instruction/Information Sharing
Behavioral Content/Confidence Assessment
Action Plan Creation
Wrap Up
2018 TACFEP State Symposium

11. Next Steps Review your coaching training program
Create and implement an action plan component
Design new/revised program
Implement program
Assess program
Repeat
2018 TACFEP State Symposium

12. Questions
2018 TACFEP State Symposium