1. Enhanced Access E-Consultations
Presented by
Ros Whitehead, Practice Engagement Lead

2. Primary Care Consultations
The use of technology to support GP appointments is growing in popularity:
Video Consultations
e-Consultations
2 way SMS messaging

3. Aims Focus will be on E-consultations What is an E-consultation?
How does it work?
Highlight potential benefits

4. What is an E-Consultation?
It is a patient communicating with their GP online Condition-based questionnaires Via a mobile app or online portal Replies are not instant but are expected by a certain time frame

5. How it works? Patients make practice website first point of contact
Range of options open to the patient
Find out about symptoms, conditions, treatments
Request call back from 111 clinician
Send details of problem/query to GP
GP will receive information as a task
Deal with online, make face-to-face appointment, call patient for further details or prescribe

6. How it works? Cont…

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11. Potential Benefits Reduce unnecessary appointments
Patients receive the right care
Better health outcomes
Improved efficiency
Free up GP Time
Reduce A&E admissions