1. In – House Training
S h e n s h i p .c o m

2. T o p i c s 2. Accident Prevention (Safety) Program
1.        Business Model
2. Accident Prevention (Safety) Program
3. Business Etiquette
4.      Fundamental Shipping Concepts
5.      Office Management
6.      Shipping Practice
7.      Marketing and Salesmanship
8.      Logistics – A 9 Letters Word

3. Business Model 1. Our Beliefs 2. Organic Growth 3. Our Competitiveness
4.       Staying Ahead

4. 1. Our Belief
S t a r People
make
A S t a r Company

5. Management By Objective
Common
Objective F A B C D E
共同目標，步伐一致。

6. Hierarchy of Needs

7. Maslow’s Needs Hierarchy
Meta
Self-actualization, fulfillment,
doing what one can do best
Pride, respect, power,
independence, status
Ego
Social
Love, friendship, belonging
Security
Shelter, safety, saving
Physiological
Air, food, water

8. Theory X Worker is lazy, Dislikes work,
Try to do as little as possible
Have Little ambition
Wish avoid responsibility

9. Theory Y ( Douglas McGregor, The Human Side of Enterprise, 1960 )
Worker enjoys work,
Seek responsibility, And
Are capable for self direction

10. A place for the S t a r People ?????

12. What Star People want in a common workplace …?????
Obscure
Ordinary
Oversee
Obstructive
Old-fashioned

14. Common workplace for star people

15. Better Fun Change Trendy

16. c Learning Growth Communicate Upgrading Change Promotion Chance
Exposure
Recognition

17. c
Performance
Health
Esteem
Care
Feeling

18. Star People…. Organizer Happy Worker :-p Cheerer *^* Motivator
Problem Shooter
Rain Maker
Cheerer
*^*
Happy Worker
:-p

19. If you’re not part of the S o l u t i o n ……
you’re surely part of the Problem……

20. 2. Organic Growth Increase in the companies own business activity
Using its internal resources to expand profits. 
Excludes any profits or growth acquired from takeovers, acquisitions or mergers.

21. 2. Organic Growth
Assets
Strategy
Quality
System /
Infrastructure

22. Assets Tangible Assets
Having a physical existence, usually considered for accounting purposes.
E.g. cash, equipment, Inventory

23. Assets Intangible Assets
Something of value that cannot be physically touched
E.g. brand, franchise, human capital, trademark.

24. Intangible Assets
1980
20%
Today 70%

25. Advanced Computer Equipment Business Methodologies
How about Shenship?
Advanced Computer Equipment
Strong Financial Base
Business Methodologies
Quality Staff

26. Strategy Consistent and Customized policies
to fully utilize quality staff & resources...
Management by objective
Go real time,
procedures and data electronically carried and archived

27. System / Infrastructure
VPN + ERP = KM

28. 3. Our Competitiveness
Focus
Cost Leadership
Differentiation
Synergy

29. Focus

30. Where We Focus in the Market
Traditional Players
Global Players
Very Large
Global Presence
Complete Range of Service
Small to Medium Size
Regional Presence
Traditional Services
Rates and Volumes Chaser

31. 3 P L Supply Chain Management Function Advantages of 3PL
International Support by Agents, not necessary to set up office
Complete range of service even it’s small & medium size
Focus on niche market without regional limitation

32. Cost Leadership

33. Transaction Costs
79%
Transformation
Costs
21%

34. LOW Transaction Cost UP Productivity
Stanardize
Plan Ahead
Unitize
Simplify
VPN + ERP = KM
UP Productivity

35. Differentiation

36. To Know The Customers Needs
then…
Satisfy Them..

37. Why Customers go to the Big Boys…???
More Reliable
More Professional
Service Continuity
More Back Up Resources
Financially Sound

38. Why Customers go to the Small Guys…???
More Flexible
More Value Added
Sense of Importance
Approachable to
the Decision Makers

39. HOW ABOUT US……..????????

40. but Big enough to guarantee our services……
We are not Big…
but Big
enough to
guarantee our
services……

41. but Small enough to serve you with our personal touch
We are not Small…
but Small enough
to serve you with
our personal touch

42. Synergy

43. Integrated Partner Customers.. Agents.. Contractors.. Co-loaders..
Shenship
Customers..
Agents..
Contractors..
Co-loaders..

44. 3
1 + 1 =
WHY??????

45. To Deliver Value At The Lowest Costs
..Customers ….. To
Deliver
Value At
The
Lowest
Costs

46. ..Agents …..
GOOD
Relationship + Partnership

47. Good Service & Low Cost….
..Contractors..
Good Service & Low Cost….
Pay like
a Gentleman..

48. ..Co-loaders..
Fair Play

49. 4. Staying Ahead
Level of Response to
Market Change

50. O l d E c o n o m y
流 程 表 現 的 量 度 顧 客

51. New Economy
流 程 表 現 的 量 度 顧 客

52. Staying Ahead
Being an e-Corp

53. Commerce
Knowledge Management
Real Time Customer Service

54. Knowledge Management e-Booking Real-time Cargo Status Report Job Bible
E-quotation / Buying Rate
………

56. Real Time Customer Service
Amazon.com
dell.com
Zuji.com
bigboxx.com
dhl.com
Walmart.com
Shenship.com

57. Common Features on N e t w o r k i n g

58. ..Common Identity…
staff_name
ID Number
Job
Code
System

59. 4M Lease Line from PCCW Accounts.. in HKG Office 512K IPVPN from
..Central Management...
4M Lease Line
from PCCW
Accounts..
in HKG Office
512K
IPVPN
from
PCCW Net
Virtual Mail Server by
PCCW
Office 2003
Window XP Pro/2003
Web/Data Servers
ABCNet

60. ..Common Shared Profile…
Any Time..
Any Place…
Any One…

61. How We Practice What We Preach… ..Our System …. in line with e-Commerce..
VPN
ERP KM = +
Logistics Status Report
Agency e-Booking
Accounts ACPACC
HR e-HR System
Administration Intranet

62. Training Staying Ahead Customer Visiting Company Image & Marketing
Other Important …
Training
Think Customer Think
Customer Visiting

63. R e v i e w … 1. Our Beliefs 2. Organic Growth 3. Our Competitiveness
4.       Staying Ahead

64. Final Word

65. Attitude is everything
Adopt the Best Presentation
Ask Questions
Be Proactive
Begin with the end in mind
First thing first
Respect individuals
Simplify, Simplify, Simplify
Leave our strips at the door steps
Start on time, end on time
Synergize
Practice what we preach
Criticize ideas, not the peoples

66. Thank You Albert_LEUNG Dominic_KIANG Eric_YAM Erik_YIP Fion_LI
Gloria_KUK
Mandy_YIM
Tina_WAN

67. Q & A