1. MANAGING FOR VICTORY

2. Victory Management System
Visioning - Creates a Common Focus
Involving Everyone - Establishes a Team-Based Organization
Continuously Improving - Achieves Excellence
Training, Educating, etc. - Develops Learning Culture
Owning the Work Process - Fosters Empowerment
Recognizing and Rewarding - Builds High Performance
Yearning for VICTORY - Ensures Success
Customer’s Drive VICTORY
Progressive Leadership Guides VICTORY

3. Customer Drive VICTORY
Can make or break an organization
Unique needs and expectations
Set requirements for their satisfaction
Treat customers as special
Orient everyone with a customer focus
Make getting and keeping customers the target
Encourage the “voice” of the customer in design
Relate to customers as long-term partners

4. Visioning Creates a Common Focus
Focus on the future with a vision
Orient everyone toward common mission
Communicate principles with value statement
Use a strategic planning process
Seek action

5. Involving Everyone Establishes a Team-Based Organization
Include all stakeholders
Nurture a team based organization
Visualize perfect synergy as the target
Open communication and information flow
Listen, listen, listen
Verify inclusion of everyone and everything
Energize the organization/team constantly

6. Continuously Improving Achieves Excellence
Establish organizational excellence policy
Xpect continuous improvement
Create process orientation
Establish improvement methodology
Learn improvement tools

7. Training, Educating. Coaching, Mentoring Develops Learning Culture
Launch learning organization
Establish learning system
Allow self-development
Record development activities
Name development achievements

8. Owning the Work Process Fosters Empowerment
Orient everyone toward process ownership
Walk the walk of empowerment
Nurture pride

9. Recognizing and Rewarding Builds High Performance
Show appreciation for work done
Act to make everyone feel they belong
Take time to show that you care for the person
Instill a sense of achievement
Set realistic compensation programs
Foster self-actualization opportunities
Yield high performance

10. Yearning for VICTORY Ensures Success
Support change and innovation
Use positive attitude
Choose to deal with difficult issues
Create progressive thinking
Encourage calculated risks
Study others success and mistakes
Seek to optimize technology