2. Making Business Continuity Childs Play Business Continuity Management Presentation to IT@Cork January 2006 Mick ORegan @ 087-2897687 Email: info@abcsolutions.ieinfo@abcsolutions.ie Web : www.abcsolutions.iewww.abcsolutions.ie Absolute Business Continuity Solutions Ltd.

3. Making Business Continuity Childs Play Presentation Overview Why Continuity Planning is important Business Continuity Management framework Key things to consider

4. Making Business Continuity Childs Play Why do you need Business Continuity Plans? High profile incidents C&D Pet Foods – Jan. 06 Hemel Hempstead – Dec. 05 Sunbeam City Centre Flooding Incidents not publicised

5. Making Business Continuity Childs Play 1.55pm Tuesday 12th April 2005 Gas boiler exploded in the basement of Dept. of Nursing, UCC. Building immediately evacuated. 3 workers rushed to hospital Everything left behind - Lecturers notes; keys; mobile phones The building was declared unsafe: No one left back in. Cars parked in the basement were not accessible After a few days Lecturers allowed in to gather critical items. Building remained unsafe for a number of weeks. What if this had been your place of business or a critical supplier - How would your Business have coped?

6. Making Business Continuity Childs Play Business Continuity Management Disaster Recovery Incident Management Emergency Planning Crisis Management Terminology

7. Making Business Continuity Childs Play

8. What is Business Continuity Management? Definition: It is a Business owned process, providing the strategic and operational framework to deal with incidents that cause disruption, interruption or loss. It is not just about disaster recovery, crisis management or technology recovery

9. Making Business Continuity Childs Play Drivers for Business Continuity Management Key Stakeholders Customers Regulator Staff Board of Directors Insurance Company Others?

10. Making Business Continuity Childs Play BCM Framework – 6 Stage Process

11. Making Business Continuity Childs Play 1. Understanding your Business Define the : Recovery Point Objectives (RPO) – to what point in time you need to recover the MCA Recovery Time Objectives (RTO) – how quickly you need to recover the MCA Identify Mission Critical Activities (MCA) Identify key Inputs\Outputs Key Suppliers ; Documents

12. Making Business Continuity Childs Play 2. Business Continuity Strategy Do nothing Insurance Prevention Mirror sites Gentlemen's agreement Work area recovery – hot-site

13. Making Business Continuity Childs Play 3. Develop and Implement Business Continuity Response The BCP plan Includes Incident (Crisis) Management IT DR plan Business Unit plan

14. Making Business Continuity Childs Play 4. Building & Embedding a Continuity Culture Awareness program Education BCM Training

15. Making Business Continuity Childs Play 5. Testing, Maintenance and Audit Testing (Exercising) strategies Call out test Desk-top exercise IT team recover systems Business Users simulate work process Maintain the plan Quarterly reviews After major change Audit Independent review – BCM framework and plans

16. Making Business Continuity Childs Play 6. BCM Programme Management Roles and responsibilities Identify key individuals BC policy Cross-check Business Unit decisions and deal with cross- business conflicts

17. Making Business Continuity Childs Play Things to consider Who should be responsible for the BCM Program? Level of seniority IT member v non-IT member Internal v External Expertise Business must not abdicate responsibility External Facilitator; Avoid politics; Template process IT knowledge to identify IT solutions Project management discipline

18. Making Business Continuity Childs Play Failing to Plan is Planning to Fail

19. Making Business Continuity Childs Play Absolute Business Continuity Solutions Services on offer Plan development Explore continuity strategies Document BCP/DR/Incident Management Plans Implement staff awareness & training Test, Maintain and Review plans Absolute Business Continuity Solutions are available to help you with all elements of the BCM process QUESTIONS? Contact details: Mick ORegan @ 087-2897687 Email: info@abcsolutions.ieinfo@abcsolutions.ie Web : www.abcsolutions.iewww.abcsolutions.ie Absolute Business Continuity Solutions Ltd.