1. Epic Introduction Basics
Revised May 2018
This material contains confidential and copyrighted information of Epic Systems Corporation
© Epic Systems Corporation – Confidential

2. Epic Introduction
Upon successful completion of this course you will be given a User ID/password for Epic View Only access to patient, account and coverage information only. You can only view account information for your department. Additional classroom training will be required for staff that will be responsible for creating patient records and updating patient registration records.

3. Epic Introduction
At the completion of this course there is a hyperlink to the exam. 80% is a passing grade. Please address suggestions and/or feedback via to Information Services Training. The address is The Epic Intro View Only manual is available online on KDnet at “Education>IS Education>Epic Training Manuals and User Guides>Epic Training Manuals>Epic Introduction”. Completion of this tutorial along with using the Epic Introduction Basics manual as a reference will provide you with the tools you need to access information with View Only access.

4. Epic Introduction Objectives: In this session you will learn:
General features and capabilities of Epic
Security Considerations
General Security Awareness

5. Epic Introduction
Epic presents a powerful, graphical user interface for accessing Epic’s applications. All Epic applications have a standard set of conventions for access, navigation, and utilization. Certain functions behave the same throughout each application. By learning these conventions you can use any Epic application to its maximum efficiency.

6. Epic Introduction Epic provides access to the following Epic features:
Scheduling
Registration
Provider Schedules
Internal
Patient Accounting (not covered in this course)

7. Security Considerations
Your username is assigned to you by the IS Department. Usernames can be similar, but they are never the same. William R. Smith’s username could be SMITHWR.
Passwords must be:
A minimum of eight characters in length; no more than 30 characters
Must contain at least 1 lowercase letter
Must contain at least 1 number
Cannot contain your username
Cannot be words from the password dictionary
Cannot contain 3 or more consecutive identical characters
Cannot repeat any of the previous 24 passwords. The password used for Epic is the same as your active directory password.

8. Security Considerations (continued)
Remember to create strong passwords that use a mix of letters, numbers and punctuation; be sure to make it something you can recall.
No one should ever ask you for your password for any reason; never share your password with anyone.
Report any suspicious activity to Information Services.

9. Security Considerations (continued)
If you feel your password has been compromised, change it immediately.
Your username coupled with your password makeup your electronic signature.

10. General Security Awareness
Don’t trust unexpected s/files
Most computer viruses enter the network when an employee opens an attachment. If an attachment arrives unexpectedly, verify who sent it before you open it. Never open attachments from strangers.
Never give out your password
Never, under any circumstances, should a user give out their password.
Watch out for persons attempting to get your password or information through social engineering. Social engineering is a method by which a person impersonates or intimates others to get sensitive information. Report any such cases to the Information Services Help Desk at

11. General Security Awareness (continued)
Use strong Hackers use tools that automatically try every word in the dictionary as your password.
Choose longer, hard-to-guess passwords that contain a mix of letters, numbers, and punctuation. For easy-to-remember passwords, use a line from a poem, song, or movie.
Supporting Material:

12. General Security Awareness
Destroy notes containing passwords.
Thieves are stealing computer files or passwords from their victims. Notes and post-it notes around your work area containing passwords, account numbers, or other confidential information make it too easy. Clean up.
Lock it up to lock them out.
Never leave your computer/applications open when you step away from your computer. Locking your PC will help to stop snooping passers by when you leave your desk.

13. General Security Awareness
Stay in safe Web neighborhoods
You recognize the dangers of wandering to the tough part of town. Web surfing works the same way. Malicious software is installed on victims’ computers from a number of unsafe sites. If a web site does not look right….it probably is not!
Look before you click.
Look carefully at links before you click them. Unless you intend to download software, no website/web address should have .exe in it. That indicates an executable program, which could be malicious.

14. General Security Awareness
Just click "no“
When you visit a Web site and a box asks, "Should I remember your password?" do not enable it. The password is actually stored on your own computer. Anyone else using your computer can visit your Favorites and log in as you.

15. General Security Awareness
Report suspicious activity
Computer not performing as expected, there are more web pages popping up on your screen than clicked on or you notice a program installing and you did not start the installation.
These are examples of what is considered suspicious activity on a computer and could indicate that spyware, Adware or remote control programs have been installed without your permission or knowledge. If you experience any of these or other suspicious activity, please call the IS Service Desk at

16. General Security Awareness
When in doubt call Information Services
Information Services is here for you. If you ever have a question or need to notify us of a problem, give the service Desk a call at
Only with your help can we maintain the privacy and security of our systems.