1. HPE Proactive Care Advanced Support The personal care for HPE Synergy onsite
Proactive Care Advanced for HPE Synergy
Problem prevention and superior call experience for all HPE Synergy elements (Frame, Compute, Storage, Fabric, Composer, Streamer)
Get a single point of contact with an assigned local Account Support Manager (ASM), who knows your environment and can help build a plan designed to address areas that impact infrastructure availability or performance
Work with your IT team to share HPE Synergy best practices and tailored suggestions specific to your composable infrastructure environment
Problem prevention through identification of risks and issues with regular device-based proactive scans using OneView Remote Support
Priority access leading to faster incident resolution with enhanced call handling
Assigned ASM
Best Practices and advice
Interdependency dialogue
Corporate Governance
Guidance on Synergy expansion
Priority access
Problem prevention
Feature
Proactive Care Advanced
Replacement parts & material 
HW support levels
24x7
ISV Collaborative Support
Enhanced call experience
Critical Event Manager
Proactive Resources
Assigned ASM
Remote Support Technology
Required
Incident Reports
Quarterly
FW/SW Version Mgmt
Semi-annual
Proactive Scan
Support Planning & Reviews
Semi-annual, onsite
Technical advice & services
10 extra credits per frame
Get a single point of contact with an assigned local Account Support Manager (ASM), who knows your environment
Discuss and review the Proactive Care reports with the assigned ASM. Verify the implications for your composable infrastructure environment.
Support planning and reviews for personalized recommendation, tailored suggestions and best practice advice.
Get 10 extra support credits for each Synergy-frame device to be used for services in the whole Synergy-infrastructure.
Connect to OneView Remote Support for pre failure alerts, automatic call logging and parts dispatch, as well as proactive reports with hardware and firmware recommendations to improve reliability and productivity of all HPE Synergy elements
Call-to-Repair offers an assigned Customer Engineer (CE) who Provides Critical Incident Management, escalation management, and communicates with customer
Make the most of your HPE Synergy investment with a local assigned expert for personalized help and to maximize performance
PCA Datasheet