1. Leadership Impact

2. This session: Leadership, Well-being and Engagement
Your Leadership Impact: Making the most of your strengths and controlling risks
Maintaining and Building resilience

3. Pressure – Performance Curve Lack of engagement or motivation
Well-being
Lack of engagement or motivation
Stress
Increased Costs
Added Value
Performance
Burn Out
Rust Out
Pressure

4. Psychological Well-Being
Not just absence of stress
Positive emotional experiences
Sense of purpose
Broaden and build (Fredrickson):
Positive emotions - BROADEN our thoughts and actions - BUILD psychological resources
Leads to an increase in capacity

5. People with positive psychological well-being
Perform better (Wright and Cropanzano, 2004 )
Are less likely to see neutral or ambiguous situations as threatening (Seidlitz and Diener,1993; Seidlitz et al., 1997)
React better to positive feedback and are less hurt by negative feedback (Larsen and Ketelar, 1991; Derryberry and Read, 1994)

6. Research Support Key research findings:
“challenge pressure” = high performance;
“hindrance pressure” = poor performance (le Pine 2004)
low control, high demand, low support = worst performance
high control, high demand, high support = best performance (Dollard 2000)
well-being is positively related to performance (Cropanzano & Wright, 1999; Wang, 2000; Donald, 2005; Donald, Taylor, Johnson, Cooper, Cartwright, Robertson 2005)
the “satisfaction mirror”: staff satisfaction related to customer satisfaction (Bernhard, 2000)

7. Drivers of Productivity
Resources and Communication
Sense of Purpose
Control
Relationships at Work
Engagement
Productivity
Psychological
Health
Work-Life Balance
Workload

8. Leaders can create A well resourced working environment
A sense of control
A balanced workload
Well managed change
Collaborative relationships
A sense of purpose

9. Leadership Impact
Challenge Led
Pace-Driven (C.PACE)
Fast moving environment; flexible responding; change; creativity.
Risks
Change for change’s
sake; lack of structure;
lack of follow-through;
inefficiency; implications
not thought through; burn-out.
Support Led
Cooperative (S.CO-OP)
Co-operation and teamwork; collaborative work groups; shared goals.
Risks
Avoidance of “difficult
conversations”; suppression
of debate; lack of challenge,
or innovation; rust-out.
Challenge Led
Results-Focused (C.RES)
Focus on results and goals; high standards; follow-through to completion and delivery.
Risks
Results at any cost;
unrealistic goals; lack of
flexibility or creativity; burn-out.
Support Led
Confident (S.CON)
People have confidence in their own capability and that of the group and its leader/s.
Risks
Over-confidence; under-estimating
problems and difficulties; lack of
emphasis on need to develop and
improve; rust-out.

10. Leaders can create A well resourced working environment
A sense of control
A balanced workload
Well managed change
Collaborative relationships
A sense of purpose

11. In pairs: Share your thoughts on your Leadership Impact profile
Discuss what you are drawing from your report:
The Strengths the report reinforces and how you can make more use of them
The Risks that seem most relevant to you and how you control them
Divide the time equally between the two of you (20 minutes each), be clear about who is playing which role at each stage

12. Maintaining and Building Resilience

13. Resilience Bounce-back-ability
“The greatest glory of living lies not in never falling, but in rising every time you fall.” (Nelson Mandela)
“It’s not the strongest of the species that survive, nor the most intelligent, but the most responsive to change.” (Charles Darwin)
“It ain't how hard you hit; it's about how hard you can get hit, and keep moving forward. ” (Rocky Balboa!)

14. The “resilience prescription” Charney (2007)
Positive attitudes and emotions
Personal moral compass – sense of purpose
Find a resilient role model – actively finding one is important
Face your fears
Develop coping strategies – make active use of them
Develop cognitive flexibility – learn to “reframe”
Establish and nurture a supportive social network
Look after your physical condition – exercise may be the “magic bullet”
Develop/train regularly in multiple areas – challenge and mastery
Recognise and develop signature strengths

15. Signature strengths (and risks)
Identify and record your signature strengths
Review your Leadership Impact report (Part two – Personal Resilience) for strengths
Review your leadership impact report (Part two – Personal Resilience) for risks

16. Sense of Purpose PERSONAL Moral Compass QUESTIONS
What do I believe in so much that I am willing to take a stand on – no matter what the cost?
What are my skills, energies, and leadership traits?
What would a “perfect” world look like?
How do I want to contribute to my world?
What do I need to feel free and healthy?
What do I want to learn?
What brings joy to my life?
What is my unique calling or purpose?
Five years from now, I am proudest of . . .
The thirty things I want to do before I die are . . .

17. Resilient Cognitive Thinking (reframing)
Events
(Antecedents)
Thoughts
(Beliefs)
Feelings and Actions
(Consequences)

18. Thinking Errors all-or-nothing thinking over-generalisation
mental filter 
jumping to conclusions 
mind reading 
magnification 
emotional reasoning 
should (must, ought) statements 
labelling and mislabelling

19. Learning to Re-Frame Catch the thought Evaluate the thought
Automatic thoughts and core beliefs
Evaluate the thought
Realistic? ... Helpful?
Challenge the thought
Evidence
Thinking errors
Replace with realistic, believable and helpful alternative thoughts

20. Challenge & Mastery
The fine line between positive challenge and negative hindrance pressure

21. Using “tough” experiences
Tough (very challenging) experiences CAN build higher resilience but only if … - Failure and success are attributed positively - There are sufficient periods of respite - The challenge seems worth it - Thoughts and feelings are controlled - Beliefs and ambitions are properly grounded in reality

22. Actions
What are you taking away from this session as actions to improve:
your Leadership Impact
your Resilience