1. Information Technology Services (ITS) Quick Start for New Hires
Last Updated: 11/1/2018

2. ITS is Centralized
District Office

3. Centralized Services 1 CIO 3 Directors 2.5 Assistants 9 Programmers
16 Technicians
8 Engineers, Analysts & Specialists

4. Centralized Services SUPPORTING: 5,000+ Computers Districtwide
370+ Servers
950+ Printers
430+ Cameras
1,200+ Phones
2,500+ Employee Accounts
300,000+ Student Accounts
30,000+ Students on Canvas
7,700+ Employee Support Cases

5. Technology Support SUPPORTING: Printers Phones & Voicemail
Support Technicians Located at each College so we can Respond Quickly
SUPPORTING:
Desktop & Laptops
Printers
Phones & Voic
Network (Internet & Wireless)
Digital Signage
Computer Labs
Smart Classrooms
Conference Rooms
Antivirus & Threat Protection

6. Administrative Services
A Small Team of Programmers, Database and Systems Experts
SUPPORTING:
Banner & Everything Related
Physical & Virtual Servers
WebSMART
Reporting Tools
Payment Processing
Integrating Vendor Applications

7. Web Services Everything Online SUPPORTING:
A Small Team of Web Developers
SUPPORTING:
Everything Online
Web Site Content Management Tools
Canvas (Learning Management System)
Employee & Student Apps
Surveys & Evaluations
Homegrown Apps & Mods
Accessibility

8. How do I get help?
Helpdesk (650) Go to Portal or ITS Website Login with your username & password.

9. Portal https://smccd.edu Downloads Email Login ITS Website ITS Support
Lost Password

10. Email + Goodies Your 0365 Email account has lot of
extra Microsoft goodies!

11. Delve

12. OneDrive

13. Teams

14. ITS Website https://its.smccd.edu Announcements Tutorials Services
FAQs
Quick Links
Documents

15. Wifi Internet SMCCCD_Public FacStaff No Login
LOGIN Required
Secure
Can Access Admin Network (Banner)
Username: address
Password: password
*Easy to setup on your phone but tricky to setup on laptops that are not district owned.
SMCCCD_Public
No Login
Only Requires you Agree to Terms

16. Technology Purchases
Software – Cannot purchase software without approval. Has to be vetted by ITS for accessibility & security.
Equipment – Cannot purchase IT related electronic equipment without approval. Includes cell phones, high-volume scanners (costing more than $200), tablet computers, i-pads, e-readers, laptops, desktop computers, printers (any type of printer regardless of cost), cameras (except “point and shoot” cameras costing less than $200), or projectors.
Exceptions – Electronic items under $200 not including computers, laptops, tablets, ipads, printers, ereaders & cell phones.
Examples: keyboard, mouse, headset, usb drive, sd card.

17. Always be Suspicious All received in the past month!
Lists your account and a real password (from 10 years ago). Asks for bitcoins. Claims they have been spying on you through your webcam.
Coming from Xerox when you didn’t scan anything
OneDrive document from someone who is not on our domain & link to one drive not on our domain
Asks you to login to our new HR or IT portal
Looks like it’s from someone you know but they are asking for something they shouldn’t

18. More Useful Stuff
- District Supported Goods & Services (DSGS)
- Web Services Status
- Zoom
- Learn Academy (Lynda.com training)
- Chancellor’s Office Resources