1. Synthetic Metric Rules Best Practices
Thad White
Technical Marketing

2. Event Types
Availability - Availability errors occur when the application does not respond, or when the application responds with an error that indicates it is unavailable. 
Accuracy - Accuracy errors are calculated with the assumption that monitored applications are working as designed and that the information transmitted to clients is correct. Functions that can be evaluated to determine accuracy include link checking, content validation, title validation, and response data verification.
Execution - An execution error indicates that there were problems with the script execution. It does not indicate anything about the health of the application.
Performance - End-to-end latency of the transaction measured in seconds
© Copyright 2018 BMC Software, Inc. - BMC Confidential—Internal Use Only

3. Bad Config vs Good Config - Results
© Copyright 2018 BMC Software, Inc. - BMC Confidential—Internal Use Only

4. Helpful Hints Turn off SLA if not needed
Edit catch all rules when applicable if using them
Consider re-classifying accuracy and execution errors
If possible, create a single rule for all metrics.
This will depend on several factors
Use the %-age of locations and violation frequency options
Big funnels first, then add additional rules as needed
Count on at least one rule per app. (specifically for performance)
Remember the rule hierarchy
© Copyright 2018 BMC Software, Inc. - BMC Confidential—Internal Use Only

5. Helpful Hints Cont… Use rule cloning when possible
If upgrading from 10.7 or 11 to 11.3, read over what happens during rule migration
Leverage BMC tools and documentation for upgrading from TMART and migrating the rules
© Copyright 2018 BMC Software, Inc. - BMC Confidential—Internal Use Only

6. Synthetic Metric Rule Links
SMR Rules and Events Explanation
Reclassifying Errors Configuration
A recording of the session and this deck will be posted to the event Communities page
(Communities.bmc.com -> Events and User Groups -> Event Calendar -> “Synthetic Metric Rules in TrueSight Operations Manager (App Visibility)”
Contact if you have other questions about the content, presentation and topic or would like to offer feedback
© Copyright 2018 BMC Software, Inc. - BMC Confidential—Internal Use Only

8. © Copyright 2018 BMC Software, Inc
© Copyright 2018 BMC Software, Inc. - BMC Confidential—Internal Use Only

9. © Copyright 2018 BMC Software, Inc
© Copyright 2018 BMC Software, Inc. - BMC Confidential—Internal Use Only

10. Presentation / Demo Flow
Getting more value from TSOM
Deciding what thresholding method works best for the kind of data
Does everything need a threshold?
Operational Event? Yes / no
Leverage analytics based thresholds for performance data
Base lines / abnormalities – Supporting information
Use agent side thresholds for state based
Event content control
Demo
Demo Agent side content control, base eventing policy
Trigger Event
Show Abnormality
Demo Analytic Event