1. SMART CITIES: No Brainer
Alliance for Innovation – Transforming Local Government
April 4, 2018
Jose De La Cruz, Chief Innovation Officer
City of San Antonio

2. City of San Antonio Population: 1.4 M
Council-Manager form of Government
12,000 employees 2

3. SmartSA Timeline 2018 2016 2017 SmartSA Visioning Workshop GOVERNANCE
LAUNCH
2017
VISION
Nine projects as part of FY Budget
SmartSA Partners Workshop
Smart City Readiness Workshop
Wi-Fi in the Parks
Fire Department Drones
San Antonio Traveler Real-Time Information Portal (SATRIP)
LED Streetlights
Illegal Dumping Cameras
Digital Community Kiosks
3-1-1 Mobile Application
Parks Mobile Application
Solar Benches;
Established Governance Structure 8

4. SmartSA VISION & FOCUS AREAS
Over 20 City executives participated in the visioning process
Priority Challenges identified:
Mobility
Access to Services
Tools for Resident Feedback
At-Risk Youth
Trade/Tech Education Programs
Internet Access for All 4

5. SMART CITY VISION
“To build a connected, inclusive, and resilient community supporting a high quality of life.” 5

6. MOBILITY
With no change, by 2040, vehicle miles traveled will double, reducing the quality of life for all residents. 6

7. ACCESS TO SERVICES
Residents are not always able to engage City services through their channel of choice, limiting exceptional customer experiences. 7

8. SmartSA STRATEGIC PARTNERSHIPS8

9. Environment & Utilities SmartSA Executive Committee
SMARTSA GOVERNANCE STRUCTURE
Working Groups
Mobility
Access to Services
Environment & Utilities
General Public
Digital Town Halls
Task Groups
Collaboration Layer
SmartSA Executive Committee
Advisors
Leadership
Infrastructure & Data 10

10. Intellectual Property
COMMON ASSETS
Network Fiber
Software
Buying Power
Intellectual Property
Data
Right of Way
Network Towers
Master Plans 13

11. SHORT-TERM & LONG-TERM PROJECTS1
Mobility
Example: Align transit agency data and third party data to optimize movement around city. Use data to plan future transit projects and coordinate with ecosystem of city stakeholders. Data can help inform employers to help optimize commutes to work.
Access to Services
Example: Optimizing services to serve resident life events can consolidate processes, like signing up for energy and water services through one city portal. This data can turn into predictive analytics to best serve residents. 4 5 2 11

12. Understanding the Problem
SKILL BUILDER
Understanding the Problem 7

13. SmartSA Project Example
3-1-1 Mobile App

14. Understanding the Problem1
Identify Key Pain Points for Residents
Discuss among your table the specific problem you are working to understand.
5 minutes
Identify Three Potential Causes of the Problem
As a team, list three potential causes of that problem. 2 15

15. Understanding the Problem3
Ask, Why?
As a group, discuss each cause identify. Ask “why is this the case?” and add the answer below. Continue the process and ask “why?” three times for each cause area.
5 minutes
Step Back
Identify problems that your city can realistically address in the next 1-3 years. Examine the responses and eliminate any answers that are too broad or too big. Eliminate any answers that are too narrow. 4 15

16. Understanding the Problem5
Contributing Factors
Create a few statements that describe the contributing factors of the problem.
5 minutes
Create Brainstorming Questions
Take the statements created and create open-ended brainstorming questions. How might we…?
Brainstorm Solutions 6 7 15

17. Understanding the Problem
Gather Data
Map Stakeholders
Create Personas
Map Out the Customer Experience B C D 15

18. SMART CITIES: No Brainer
Alliance for Innovation – Transforming Local Government
April 4, 2018
Jose De La Cruz, Chief Innovation Officer
City of San Antonio