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Identity theft: How to protect yourself Wells Fargo Advantage Funds ® Pierre Movsessian, MBA, CFP®, AIF® LPL Branch Manager.

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Presentation on theme: "Identity theft: How to protect yourself Wells Fargo Advantage Funds ® Pierre Movsessian, MBA, CFP®, AIF® LPL Branch Manager."— Presentation transcript:

1 Identity theft: How to protect yourself Wells Fargo Advantage Funds ® Pierre Movsessian, MBA, CFP®, AIF® LPL Branch Manager

2 Disclosure information Carefully consider a fund's investment objectives, risks, charges, and expenses before investing. For a current prospectus, containing this and other information, visit Read it carefully before investing. Wells Fargo Funds Management, LLC, a wholly owned subsidiary of Wells Fargo & Company, provides investment advisory and administrative services for Wells Fargo Advantage Funds ®. Other affiliates of Wells Fargo & Company provide sub-advisory and other services for the Funds. The Funds are distributed by Wells Fargo Funds Distributor, LLC, Member FINRA/SIPC, an affiliate of Wells Fargo & Company. 201579 03-11 NOT FDIC INSURED – NO BANK GUARANTEE – MAY LOSE VALUE 2

3 Todays agenda Identity theft and how your identity can be compromised Preventing identity theft What to do if you are a victim 3

4 How your identity can be compromised 4

5 Wells Fargo knows identity theft This information will help bolster your awareness, increase your anticipation of, and help you take action to help prevent identity theft in your life. Find your confidence with Wells Fargo. 5

6 What victims of identity theft have in common is the difficult, time- consuming and potentially expensive task of repairing the damage that has been done to their credit, their savings, and their reputation. - Ralph Basham Director, U.S. Secret Service U.S. Department of Homeland Security July 29, 2003 How serious is identity theft 6

7 How pervasive is identity theft Source: 2011 Identity Fraud Survey Report, Javelin Strategy & Research, February 2011. In 2010, the number of identity fraud victims returned to a level last seen in 2007: 8.1 million. Millions of people 7

8 How pervasive is identity theft Source: 2011 Identity Fraud Survey Report, Javelin Strategy & Research, February 2011. Other key findings: Although the number of victims fell by 28%, average consumer costs rose by 68%. Friendly fraud continues to hit victims ages 25 to 34 most often and more likely to affect those earning less than $50,000 annually. Average resolution time increased across the board. Users of LinkedIn, not Facebook or MySpace, are more likely to be victims of fraud. Consumers said a change in physical address as the number one method of account takeover in 2010. 8

9 Facts and figures about identity theft 9 1 out of 5 Victims do not know how their personal information was obtained 14% U.S. fraud victims said their information was stolen by someone they knew 13% Of victims experienced an account takeover 29% Of victims reported having their Social Security number stolen Source: 2011 Identity Fraud Survey Report, Javelin Strategy & Research, February 2011.

10 The fallout from identity theft A NASA engineer was refused a loan by his bank of 11 years and had to use his retirement funds to finance his son's education. A consumer spent three years trying to repair her damaged credit rating and was deprived of the chance to buy what she described as her dream home. A department store clerk whose identity had been assumed by a shoplifter spent years unsuccessfully seeking employment in the retail industry, because his identity had been used by someone convicted of shoplifting. Source: FDIC Consumer News, Summer 2000 10

11 Cautionary tales A fellow consumer was paying $40 a year to have the TransUnion credit agency monitor his credit report. An identity thief got his information and used it to open new credit lines in stores, authorizing his credit with one of TransUnions rivals, Equifax. The thief charged $3,000 on credit cards and spent $1,000 in telephone calls in the eight weeks before the victim caught on. A single mother from Atlanta checked her credit report and found that someone had opened more than 25 credit card accounts, taken out loans, and filed for a marriage license under her name. The culprit turned out to be an ex- colleague that lived with her for a short while. Source: Newsweek, 7-4-05. 11

12 What is identity theft United States Department of Justice Definition: Identity theft and identity fraud are terms used to refer to all types of crime in which someone wrongfully obtains and uses another person's personal data in some way that involves fraud or deception, typically for economic gain. 12

13 Most common types of identity theft Government or benefits fraud and phone or utilities fraud both showed increases from the previous year. Other Identity Theft includes categories such as medical fraud, insurance fraud, securities fraud, and rental fraud. Source: Consumer Sentinel Network Data Book for January – December 2009, Federal Trade Commission, February 2010. Percentages are based on the total number of identity theft complaints for the calendar year. Note that 12% of identity theft complaints include more than one type of identity theft in 2009. * Includes fraud involving checking and savings accounts and electronic fund transfers. Credit Card Fraud17% Government Documents or Benefits Fraud16% Employment-Related Fraud13% Phone or Utilities Fraud15% Bank Fraud*10% Loan Fraud4% Other Identity Theft23% How Victims Information is Misused – 2009 13

14 Financial identity theft Criminal identity theft Identity cloning Business or commercial identity theft Medical identity theft Different types of identity theft 14

15 Source: 2011 Identity Fraud Survey Report, Javelin Strategy & Research, February 2011. Age GroupFraud Rate Fraud Amount Consumer Cost Resolution Time (Hrs) 18-242.0%$4,588$30231 25-345.7%$4,060$1,47147 35-443.8%$5,961$45932 45-543.9%$1,892$51231 55-642.7%$5,613$21217 65+1.9%$4,148$13721 Identity theft victims: Age distribution 15

16 U.S. Fraud Incidence Trends Averaged over three years (2008 to 2010) Significantly lower than average Lower than average Greater than average Significantly greater than average The national average is 9.1%. U.S. Bureau of Labor Statistics, not seasonally adjusted, as of December 2010 Source: 2011 Identity Fraud Survey Report, Javelin Strategy & Research, February 2011. Where does identity theft occur 16

17 Personal info you need to protect Credit cards and reports Social Security card and drivers license ATM and telephone calling cards Mortgage statements Dates of birth Passwords and PINs Home addresses and phone numbers 17

18 Source: 2011 Identity Fraud Survey Report, Javelin Strategy & Research, February 2011. How identities are stolen Despite the surge of online activity, for most identity theft cases, the point of compromise is still through traditional methods such as: A close associate, friend, family, neighbor or in-home employee Lost or stolen wallets, credit cards, and checkbooks Breached home computers, stolen mail, and trash 18

19 Internet schemes: Phishing and pharming One of the increasingly common ways that criminals try to obtain personal information is by using what is called a "phishing attack." If you have email, chances are good someone has tried to get you to bite on a phishing scheme. Phishing: A criminal attempt to obtain personal info using email spam Pharming: A scam in which malicious code is installed on a personal computer or server, misdirecting users to fraudulent websites without their knowledge or consent 19

20 Preventing identity theft 20

21 Defend yourself online Shield your PC and wireless router with firewalls and up-to-date software to catch viruses, spy ware and crime ware Do not reveal any sensitive personal information on any social networking sites Ignore and delete emails urging you to click on a link to verify account info 21

22 Defend yourself online Create tough-to-crack passwords for your financial accounts Dont let financial programs or websites auto-save your passwords As much as you can, connect to your financial accounts only from your own PC and using secure Wi-Fi locations Opt out of receiving unsolicited e-mail offers from Direct Marketing Association members for five years by registering at 22

23 Certify your mail is safe Have your name and address removed from the phone book Install a locked mailbox at your residence to deter mail theft Do not leave the envelopes containing bills you pay with checks at your mailbox 23

24 Certify your mail is safe Carefully destroy papers you throw out, especially those with sensitive or identifying information. A crosscut paper shredder works best. If you are away from home for an extended time, have your mail held at the post office, or ask a trusted neighbor to pick it up for you. 24

25 Certify your mail is safe When ordering new checks, pick them up at the bank. Convert as much bill-paying as you can to automatic deductions from your checking account and/or credit account to reduce your paper waste. Reduce risk of dumpster diving. Remove your name from marketing lists of the three credit reporting bureaus – this will limit the number of pre-approved offers of credit you receive. 1-888-5OPT OUT (They will ask for your SSN!) 25

26 Keep your conversations secure Avoid public conversation and eavesdropping that can go along with it. Do not say, or let anyone say, your SSN out loud in a public place. If you receive an unsolicited phone call asking for personal info, dont do it and listen closely to background noise. Watch out for shoulder surfers who use binoculars, video or camera phones to capture information. 26

27 Keep your conversations secure Sign up for the FTCs National Do Not Call Registry Remove your name from the marketing lists of the three credit reporting bureaus (Experian, TransUnion, Equifax): Dial 1-888-5OPTOUT, or Go online to As a general rule, only give out sensitive personal information face to face, never over the phone 27

28 SERVICEWHAT IS IT? Credit Monitoring A paid service that monitors for suspicious activity or changes to your credit file. Detects potential fraud. Fraud Alert A message that is placed on your credit report, requiring lenders and creditors to confirm your identity before issuing a new line of credit. Intended to prevent fraud. Credit Freeze Locks down your credit file at the credit reporting agencies, which are prohibited from issuing credit history to any lender, creditor, etc. Prevents fraudulent new accounts from being opened in your name. Public Data Scanning Scans public records and Internet sites to detect if your personal or financial information is out there. Detects potential identity theft (your information has been found, but may or may not have been misused for financial gain…yet). There are additional services (some that charge a fee and some at no cost) for those who want extra protection and peace of mind. Other ways to reduce the impact of theft 28

29 What to do if you are a victim 29

30 30 What to do if you are a victim Act quickly and deliberately in resolving the problems that arise. Contact your credit or debit account companies regarding the accounts that you knowor believehave been tampered with or opened fraudulently. Request replacement cards with new account numbers from your company.

31 TransUnion 1-800-680-7289 Experian 1-888-397-3742 Equifax 1-800-525-6285 THE THREE MAJOR CREDIT BUREAUS 31 What to do if you are a victim Contact all three major credit bureaus below and place a fraud alert on your file. There are two types of fraud alert, an initial alert and extended alert. In some cases, you may want to consider a security freeze, which is stronger than a fraud alert (only available in California and 11 other states)

32 32 What to do if you are a victim Brokerage accounts dont have the same protections as a checking/savings account. If your account has been targeted, contact your brokerage firm. If you suspect mail fraud, notify the local postal inspector. If a phone account was opened, contact your phone/mobile phone company, and take the same steps you would take with credit bureaus. Contact Social Security Administration Inspector General in cases of employment/benefit/welfare fraud.

33 33 What to do if you are a victim Whether you have a passport or not, write the passport office and alert them in case anyone tries to order a passport fraudulently SSA Fraud Hotline, P.O. Box 17768 Baltimore, MD 21235 Contact your local police department or the police dept. where the identity theft took place Report the crime and get a copy of the report. Otherwise, you have no proof that a crime occurred. Contact the Federal Trade Commission and file a complaint at: or 1-877-IDTHEFT

34 TIME200920082007200620052004 1-6 months64%53%49%38%34%13% 7-12 months17%15%21% 10% 13-18 months8%12%8%7%12%11% 19-23 months0%2%4%7%12%6% 2-5 years5%10% 16%6%22% 5+ years5%8%9%11%8%17% Victims Time Involvement A greater number of cases are reaching resolution in the first six months. There has been a reduction in the number of victims taking more than two years to resolve a case. Source: Identity Theft: The Aftermath 2009, Identity Theft Resource Center, 2010. 34 The recovery process

35 Average Consumer Cost Source: 2011 Identity Fraud Survey Report, Javelin Strategy & Research, February 2011 The recovery process Average consumer costs overall rose to its highest levels since 2007. Resolution times increased across the board as well. This may be due to a cutback in 24/7 resolution services in the industry. 35

36 36 Identity theft: What we have learned DONT GIVE IN! Identity theft is a serious and pervasive crime in the United States What you can do to prevent identity theft in your life The steps you should take if your identity is stolen

37 37 Consumer Sentinel (maintained by FTC) An international, multi-agency joint project, Consumer Sentinel enhances cross- border consumer education and prevention efforts. FDIC (Federal Deposit Insurance Corporation) Independent agency created by Congress that maintains stability and public confidence in the nations financial system by insuring deposits, examining and supervising financial institutions, and managing receiverships. Better Business Bureau Dedicated to creating an ethical marketplace where buyers and sellers can trust each other, and fostering fair, honest relationships between businesses & consumers. FTC (Federal Trade Commission) The FTC deals with a broad range of issues that touch the economic lives of all Americans. Resources

38 Questions

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