1. E2OPEN FAQs E2Open On Boarding Team
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BUILDING TECHNOLOGIES AND SOLUTIONS
E2OPEN FAQs
E2Open On Boarding Team
April 2018
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E2Open On Boarding Team

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E2Open FAQs
In this presentation we will explore the solutions to the issues our suppliers face when they use E2Open.
I have not received an invitation to E2Open
Cannot see any orders in My Workspace
Cannot see the PO attachment
Cannot Login/Reset Password
Not receiving notifications
How to cancel an ASN
Cannot search/create ASN for Discrete Order
Error Message “Serial Numbers are not match with Shipped Quantity”
Scheduling Agreement not loading in E2Open (SAP)
PO Changes/Revisions
Deleting/Removing purchase orders in E2Open
Contacting the On Boarding Team
On Boarding supplier objections
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E2Open On Boarding Team

3. I have not received an invitation to E2Open
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I have not received an invitation to E2Open
We need to ask our suppliers to check their JUNK folder. In most of the cases it goes to that folder due to rules set on their corporate s.
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E2Open On Boarding Team

4. Cannot see any orders in My Workspace
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Cannot see any orders in My Workspace
Once logged into E2Open, supplier will need to got to My Workspace in the Navigation Menu on the left.
Look for Supply Network Order Summary, click on the dropdown menu and select the desired order type (Discrete Orders or Scheduling Agreements)
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E2Open On Boarding Team

5. Cannot see the PO attachment
Supplier wants to open the PO PDF copy attachment in E2Open and all they got is “PO Image Not Found”
This is a known issue that is being investigated by E2Open IT department. Most of the cases happens to suppliers under Symix.
Meanwhile this is solved, procurement will need to provide copies of the POs.
There is no Estimated time of Resolution.
E2Open On Boarding Team

6. Cannot Login/Reset Password
We need to request our supplier to go to E2Open login page:
Try to login again using their and password.
If they cannot login, please ask them to use the FORGOT? option over the place where they type their password. Supplier will be taken to a page where they will be requested their and to type some CAPTCHA (and image with letters) after that they will be given a PASSCODE. Please ask to copy and save it, a few mins later they should get an with a link to reset their password. The PASSCODE given before will be required to set the new password.
NOTE: When supplier is creating their new password, please tell them to choose something really different from the previous one, if it is similar, the system will not allow them to change it.
E2Open On Boarding Team

7. Not receiving email notifications
In order to receive notifications our suppliers will need to select My Profile from the navigation menu, and then select Alert Subscription. They will need to check the desired Alerts after that click Update to save their selection
E2Open On Boarding Team

8. How to cancel an ASN
We must indicate to our supplier to select in the navigation menu Collaboration Order Management > Shipment > Search:
E2Open On Boarding Team

9. How to cancel an ASN (cont.)
Supplier choose the ASN to be deleted, clicking in the checkbox and then hit the CANCEL button.
E2Open On Boarding Team

10. How to cancel an ASN (cont.)
After that the ASN will appear as CANCELLED
E2Open On Boarding Team

11. Cannot search/create ASN for Discrete Order
When supplier goes the first time to create an ASN for a Discrete Order, they need to choose in the navigation menu Collaborative Order Management > Shipment > Create Shipment.
E2Open is defaulted to Blanket Releases, supplier will need to open the dropdown menu on the upper right corner and select Discrete Orders.
This set up is only done once and it is saved unless the supplier change it.
E2Open On Boarding Team

12. Error Message “Serial Numbers are not match with Shipped Quantity”
Serial number is a field in ASN and for few part numbers (purchased items) the Serial number flag is set to ‘Y’ in the master data and in such cases while creating ASN’s for such part numbers system prompts for Serial number as mandatory and will not allow to create shipment until the Serial number is entered for each shipment line ID.
Issue is resolved by contacting your ERP IT contact to change the master data file SERIAL NUMBER FLAG to “N”
E2Open On Boarding Team

13. Scheduling Agreement not loading in E2Open (SAP)
In case the supplier is correctly set up in E2Open and cannot see any Releases / Scheduling Agreements in their account, please check with Procurement the SA parameters to confirm that the JIT indicator is checked:
E2Open On Boarding Team

14. Scheduling Agreement not loading in E2Open (SAP) cont.
Is important to know that part of the set up for the transmission of the orders from Procurement is the Conf. Control Key:
Note: Conf. Control Key cannot be selected if there are any releases open for the PO.
E2Open On Boarding Team

15. PO Changes/Revisions
If a change needs to be made to a PO already posted to E2Open, Do NOT cancel the PO. Please make the change in your ERP (SAP, Symix, Mapics,etc). All changes you made to a PO will be reflected within 15 minutes in E2Open.
Your supplier will be notified of such changes automatically via .
A change to a Discrete from any state (New or already Accepted) will change the PO to OPEN state.
A change to a Scheduling Agreement from any state will change the PO to NEW state.
Supplier will need to Accept the PO again in order to create an ASN when needed.
You have to make sure your supplier has received the update by contacting them directly
E2Open On Boarding Team

16. Deleting/Removing purchased orders in E2Open
The On Boarding team is not responsible of Deleting or Changing any information in E2Open.
In some cases under a formal request and after being approved by a manager/supervisor, we can close purchase orders.
Contacting E2Open On Boarding Team
In case of a situation with our supplier needs to be escalated, please reach us at our shared inbox:
Please include all the information pertaining to the issue being reported.
If the supplier is requesting you to close a purchase order, please confirm if that is what you want us to do.
If the supplier is asking for changes in the purchase orders that are in E2Open, you should update your ERP first and then those changes will be reflected in E2Open.
E2Open On Boarding Team

17. On Boarding supplier Objections
Usual objections that suppliers give for not onboarding into E2Open:
Not a direct supplier.
Less than $5K annual buys from JCI.
Less than 3 times a year.
Legal reasons.
Small company.
Not enough resources on vendor’s side.
Refuses to take training.
Refuses to work with and electronic communication system.
Reluctant to change.
Temporary supplier.
Inactive supplier.
E2Open On Boarding Team

18. Contact us: CG-E2Open-OB@jci.com
E2Open On Boarding Team
Contact us:
April 2018