1. Yangquan Coal Industry: Achieving Smooth SAP® Application Deployments with SAP Enterprise Support ​
Company Yangquan Coal industry (Group) Co. Ltd.​ Headquarters Yangquan, Shanxi, China​ Industry Mining Products and Services Coal; generation and sale of electricity and heating fuel​ Employees 170,000​ Revenue Y 16.9 billion (US$2.6 billion) Web Site Partner Deloitte Consulting (Shanghai) Co. Ltd.
Objectives
Deploy and upgrade six new SAP® applications, including three running on the SAP HANA® platform
Complete the launch with minimal risk and downtime
"Run SAP Like a Factory"
Why SAP
User of the SAP ERP and SAP Supplier Relationship Management applications, SAP BusinessObjects™ Business intelligence platform, and SAP HANA platform
Ongoing success with the existing SAP software landscape
SAP Enterprise Support offerings to help ease IT implementations and ensure faster time to value
Resolution
Got support for incident escalation that could have endangered the launch
Safeguarded the deployment of six new SAP software systems
Monitored and fine-tuned SAP HANA to reduce risk to the database
Made plans following the launch to set up a systems-monitoring infrastructure through the SAP Enterprise Support Academy program
Benefits
Mission-critical support from the SAP Enterprise Support advisory center to resolve issues that could have compromised the launch
Continuous quality check for all six systems to help ensure a smooth deployment
Continuous quality check for technical performance optimization and for SAP HANA
70% Less effort needed for system-launch evaluation using continuous quality check 50% Less time needed for mission-critical issue resolution, helping meet project deadlines​ 50% Cost savings for system monitoring after joining SAP Enterprise Support Academy​
“We were performing six new implementations, three of which were based on SAP HANA. With the support of the SAP Enterprise Support advisory center, all technical issues were resolved on time and all systems went live successfully. We are looking forward to using more services from SAP for system monitoring during the operation phase.”​ Zhai Genzhu, IT Manager, Yangquan Coal industry (Group) Co. Ltd.​
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