1. Information and Communications Technology, Knowledge Management & Enterprise Data and Records Management

2. Introduction
Information and Communications Technology (ICT), Knowledge Management and Enterprise Data and Records Management (EDRMS) services cut across the organization to support programme activities to achieve the strategic objectives of ICAO.
ICT is ultimately responsible for driving the efforts to improve, harmonize and standardize IT services and systems across the Organization.

3. Objectives
Support and promote effective and efficient operations throughout ICAO
Strengthen the building blocks and pillars of modern ICT governance and structure within ICAO
Pursue opportunities for continuous improvement in ICT services, operations and management
Strategic/long term alignment of resources to serve units capable of delivering on organizational goals and priorities

4. Services and Support Information and Communications Technology
Successful completion of several ICT projects and initiatives spanning all Bureaus and Field Offices of ICAO as well as services to the Council and Member States
Notable projects include
Electronic Voting System for the election of the Council during the Assembly
Establishment of an electronic workflow for disseminating Council decisions
One-ICAO initiative covering ICT infrastructure, product development and service support
Paperless Environment initiative

5. Services and Support Knowledge Management
Establishment of a Knowledge Management Unit to support business applications development and the development, conservation and management of Enterprise Knowledge Assets
Notable projects include:
Internal and external Learning Management Systems
E-Courses and online training
TrainAir Plus Electronic Management System
Aviation English Language Test Management System
Several collaboration and intelligent workflow systems
ICAO Medical Clinic Electronic Records System

6. Services and Support Electronic Documents and Records Management
Implementation of an electronic solution for document and records management in ICAO Headquarters and all Regional Offices
Automation of business processes for collaboration, capture and transformation of content
Protection of the intellectual property and institutional memory of the Organization by ensuring that content is preserved throughout its lifecycle
Establishment of the infrastructure to support the execution of the information governance strategy

7. Outlook for Next Triennium
Consolidation of the One-ICAO IT infrastructure and optimize services for the Organization in the following areas:
ICT Governance Framework
Information Security
Enterprise Resource Planning, Management Information Systems and Enterprise Reporting
Identity and Access Management
Enterprise Content Management
Documents and Records classification
Business Continuity, Disaster Recovery and Management

8. Cooperation opportunities
ICAO is exploring options for partnership arrangements with Member States in the areas outlined above
Please contact if your government would be interested in exploring further opportunities