1. Emirates Group Medical Services

2. Emirates Group Structure

3. Medical Services Structure

4. Why do we exist?
Quality.
Control.
Cost.

5. Mission and Customers / Stakeholders
Deliver and fund health care services which promote optimal people and business performance.
Customers
The company and its business units i.e. Fleet, Engineering, Service Delivery, dnata Travel and Ground Handling.
Eligible patients and staff (for the clinic and insurance).
The regulators i.e. GCAA, Dubai Health Authority.
External partners

6. Service Goals
Identify and understand the health needs of the company and develop appropriate cost effective models to fund and address these.
Develop a health care network which leverages the benefits of all elements and components of the health service to the benefit of the patients and business.
Use appropriate, flexible models to ensure the delivery of care according to the needs of the business and patients i.e. own and deliver services; manage and deliver services by outsourced providers utilising company infrastructure; complete outsourcing.
Promote wellness among the Emirates population using a range of internal and external strategies.
Employ systems and technology which promote individual accountability and enhance access to healthcare and health information, so that they can make rational sensible health choices.

7. Clinical Clinical Health promotion and prevention Wellness
Aviation medicine
Primary care
Clinical Psychology
Dental care
Rehabilitation
Consultancy
Allied health services
Medical Benefits
Insurance
Vendor management
Employee Assistance
Social Work
Counselling

8. Demographics / Activity
Population
89,000 insured, including 58,000 staff and 31,000 family members.
4,500 pilots.
22,000 Cabin Crew
Growth.
Normally grow at between 7-9% per annum.
Stable for the past year, but now gearing up for growth.
Clinic Activity
290,000 consultations per annum (including doctors, nurses, dentists and hygienists)
Average visits per year 6.24 (not including visits to external providers).

9. 280 People 35 doctors (about to add another 15).
31 Nurses (about to add another 15).
9 Dentists and 7 hygienists
35 admin staff.
9 pharmacists, 12 laboratory, 12 laboratory.
5 making up Emergency medical kits.
5 Emergency Medical Technicians
1 Podiatrist; 1 Nutritionist.
13 counsellors
35 Group medical Trainers
24 Insurance staff
50 outsourced in Clark including 6 telemedicine doctors.

10. Organisational Benefits
Trusted expertise
Regulatory compliance
Cost effective services
Compassionate care
A collaborative system – understands the business.
Flexibility

11. Challenges What keeps us up at night
Health care quality (global challenge, market driven health care).
Health care costs.
Ensuring we are agile i.e. create frameworks which address growth, pivot as required; enable flexibility.
Supporting the operation – making sure the company is operating.
Regulatory – compliance domestically and globally i.e. data privacy, cyber security, medical regulators.
Globally – operating into diverse regions with a diverse workforce i.e. Erbil, Myanmar, Kabul, Sydney, Bangkok, New York, Milan.
Customer expectations – health care consumers, the organisation.

12. Targeted high value care
General care
Gatekeeper clinics at key work and accommodation areas
More links to occupational medicine and prevention of injuries
More persons included to increase benefit to other companies and increase negotiation potential
Specialists
Controlled referrals to Network providers
Choice for external network maintained, but benefits capped to network rates to increase accountability
Negotiations with providers on partnerships
Super
Specialist
Premium network providers for super specialist care – e.g. Oncology, GCAA, Cardiac Focussing on value where appropriate for more straight forward clinical requirements
Utilising overseas facilities where appropriate to benefit from reduced costs and high standards of care

13. The Future Where are we going into the future.
We are here to stay and we will grow with the company.
Priorities.
Understand what these are and ensure we are meeting them.
Initiatives – technology.
Mobile, intelligent, delivers as promised.
Control
Own what we need to (strategically important); use providers under our direct control; outsource as appropriate.

14. Questions ?