1. Enterprise Productivity – HCL Proposition
for Logistics Domain

2. Persona based Business Scenarios Summary

3. Business to Solution Map Details
Logistics Operations Controller (John)
KRA
Activity
Develop and maintain effective inventory processes
Train Team members on Warehouse Management System
Ensure company policies are communicated, applied and enforced. Manage disciplinary and grievance issues in line with HR policy.
Work closely with the customer representatives to fulfil their requirements and needs
Produce and analyze stock reports, KPI's, fulfilment reports to measure success
Oversee monthly inventory, checking to achieve 100% check every 4 months
Checks the supply and demand gap
Checks training status for WMS and Interacts with the service provider (IT) for the same
Receives a complaint from one of the employees on an issue. Coordinates with HR to arrive at the next step
Attends calls with customers to understand requirements and priorities in detail and records them in a system
Checking and consolidating reports to get an overall view of achievement
Checks item-wise inventory at predefined intervals
HCL Solution
Challenge
Activity
KRA
Challenge
HCL Solution
Current systems are reactive. Alerts are not sent in advance
Unless there is a core mass, trainings cannot be organized. So, loss of productivity for operational constraints
There would be a loss of efficiency in treating every complaint as new.
Communication channels are limited, i.e. s or phone.
Consolidation is manual
Partially manual process. Dependent on checking reports received on s
Recipe-based alerts (LogicApp on Azure) in SmartXEnt
Academy Hub solution that can cater to individual training needs. Solution can provide curated and personalized content based on roles of users
Intelliverse. Looks at past cases and suggest the best probable solution
Divert calls to text-based requests through automated customer attendants. SmartXEnt can help.
HCL KPI Management Tool to automate and measure achievement.

4. Business to Solution Map Details
Warehouse Storekeeper (Julia)
KRA
Processes shipments (packing and/or cargo), e.g. marking, neutralization, labelling, sorting, etc.
Handles special cargo movements including perishables and dangerous goods
Reports any incident inside the warehouse
Maintains pro-active communication/relationship with both peers and customer’s trucker
Records all inbound/outbound deliveries
Observes proper use of warehouse tools and equipment
Activity
HCL Solution
Challenge
Activity
KRA
Ensures entry of shipment status through system.
Track movements of perishables with special care.
Creates incident reports
Calls and sends s to all
Entry of records
Regular manual supervision
Challenge
Great deal of dependence on the Storekeeper.
Business loss because of damage of perishable items.
Creation of reports is time-consuming. Prevention is not the focus, hence mistakes are repeated
One-way communication.
Manual process in some warehouses.
Manual effort. Manual process of correction. Hence, there is signicant efficiency loss.
HCL Solution
SartXEnt - Recipe-based alerts to indicate closure of each stage
Audio Search would be able to track goods from multiple devices.
DocuMelt - Similar cases may be identified to understand past solutions that were effective
Virtual Collaboration Hub - HCL's solution to collaborate with external parties.
VR-solution, e.g. MS Hololens. Not Available yet.

5. Business to Solution Map Details
Transport Manager (Mike)
KRA
Notifying the Engineering & Fleet Services Compliance Team of all prosecutions / convictions
Following set company directives to ensure that all vehicles and trailers are maintained correctly utilizing an approved maintenance planner within the specified strict timescales.
Visible management of the team to ensure all aspects of Compliance are closely managed, monitored and adhered to, Management of internal systems for review, setting targets & analysis & Complete rigorous accident investigations within the agreed timescales
Responsible for achieving customer service KPIs. Escalate to site manager if levels are not achieved
Activity
HCL Solution
Challenge
Activity
KRA
Receives a case and initiates the process of notification and responding to the Traffic Commissioner
Records vehicle status
Tracks vehicle status and raise alerts when SLOs are violated
Monitors results
Analysis of past reports
Monitors and escalates
HCL Solution
SmartXEnt- Open up more communication channels, e.g. Facebook, Slack, Messenger, Skype, Skype For Business, Text messaging etc. to initiate the workflow.
Multimedia (video/Image) search may be carried out on non-textual reports, if any, e.g. an image.
Predictive Analytics. Our BAS team could help.
HCL Search solution on ELK Stack to analyze previous reports and highlight and prioritize key issues to be focused on.
Automatic Language Translation could be used to scale the solution to non-English GEOs
Challenge
Dependence on systems to get started. Loss of time.
Needs follow-ups with contractors for service documentation on some outstanding cases.
Requires too many human interventions. Loss of efficiency.
Decisions are not automated
Manual intervention to collate reports.
Post Facto

6. Smart Workforce Platform
HCL’s Enterprise Productivity Offering Perspectives
SharePoint Modernization
Legacy Migration to SharePoint
File Migration to Cloud
Enterprise Collaboration Portal
Non-Traditional Enterprise Search
Next Generation Find-ability
Smart Discovery
Enterprise Wisdom Management
Next Generation Workforce Tools
Gamified Workplace
Smart Workforce
Workforce Networking
SharePoint Implementation Framework
Productivity Boosters
Workforce on-the-Go
Digital Workplace Maturity
Workforce Empowerment
Enterprise Discovery
Collaboration Platform Modernization
Delivery Enablers
Collaboration Strategy & Maturity
Governance Boosters
Smart Workforce Platform

7. Thank You