1. PROVINCIAL MANAGER’S PRESENTATION BONAKELE MAYEKISO
Home Affairs Portfolio Committee
PROVINCIAL MANAGER’S PRESENTATION
BONAKELE MAYEKISO
FREE STATE PROVINCE
APRIL - JUNE 2012

2. CONTENT
SLIDE NO.
Introduction and Background
1-4
Vision and mission, National Outcomes and Departmental Strategic Goals
5-7
Provincial Management & Demarcation 8
Footprint for the Province 9
Stakeholders Forum
10-11
SERVICES
12-17
Civic Services
Service delivery Turnaround times
Birth registration 0 – 30 days
Hospital Connectivity
Late Registration of Birth
Outreach programmes
School Project
ID First Issues
ID Re-Issues
Passport Applications
Duplicates cases & Queries
18-23 24 25 26 27 28 29
30-33 34 35
Immigration Services
Inspectorate/Permitting 36

3. Table of Contents Continue....
SLIDE NO.
Ports of Entry ( Land, Air & Sea)
Deportation 36 37
Permanent residence permits Statistics
38-41
Queue management system.
New office
Stakeholders forum
(Support) Human Resource Management: PMDS
Staff development, Staff Profiling, Employee Wellness and Staff engagement
Provincial Finances (Budget Expenditure & Revenue Collection)
Fleet Management
Counter Corruption & Prevention - Labour relations, Vetting and Security Services 42 43 44 45
46-49
50-52 53
54-57
Achievements 58
Challenges 59
Thank you 60

4. INTRODUCTION & BACKGROUND
The Free State Province in the RSA, accounting 8% of SA population.
Has a population estimated at 2.9 Million as released by Stats SA.
The Province has 4 District Municipalities and one Metropolitan Municipality.
DHA Offices in Free State are aligned to 4 District Municipalities and 1 Metropolitan Municipality.
The launching of Stakeholder Forums on the District and Local Municipalities have greatly improved the way of delivering services especially in rural areas.
Monitoring & Evaluation of the departmental performance relating to DHA is at the centre of Service Delivery Improvement Plan.
The department in the province is operating in terms of the three outcomes for the Minister.
We are targeting all rural areas to end the Late Registration of Birth (LRB).

5. HIGHLIGHTS 2011/2012
We connected 9 Hospitals in the Free State Province, to register children on the spot.
Our foot print has increased in Local municipalities.(Clocolan, Petrusburg and Frankfort).
The appointments of Directors and Assistant Directors to improve monitoring and control.
We increased our fleet capacity by buying twelve (12 New Cars)
DHA Offices in Free State are aligned to 4 District Municipalities and 1 Metropolitan Municipality.
Stakeholders relations with Local communities has improved through stakeholder forums.
The Hosting of the ANC Centenary Celebration with all Heads of state across the globe.
Minister and Deputy Minister visit to offices and Port of Entry, engaging stakeholders on improved working relations.
Portfolio Committee of Home Affairs over site visit in the Province.

6. PLANNING 2012/2013
We want to connect 5 Hospitals in the Free State Province, to register children on the spot.
Appointing 104 employees to our establishment
Profiling Border lines communities.
Registering all foreign business in the province.
Maintaining Stakeholders relations in the Province.

7. STRATEGIC OVERVIEW VISION STATEMENT
A safe, secure South Africa where all of its people are proud of, and value, their identity and citizenship.
MISSION
The efficient determination and safeguarding of the identity and status of citizens and the regulation of immigration to ensure security, promote development and fulfil our international obligation.
VALUE STATEMENT
The DHA is committed to be:
People-centred, caring, Patriotic, discipline and Security conscious
Professional and having integrity,
Corruption free and ethical,
Efficient and innovative.

8. MINISTER PERFORMANCE AGREEMENT IN TERMS OF NATIONAL OUTCOMES
The 12 National outcomes are at the heart of the strategic planning process of the Government and DHA is accounting for three as per the signed Minister`s performance agreement. The departmental relevant out comes are
NATIONAL OUTCOME 3
All People in South Africa are free and feel safe
NATIONAL OUTCOME 5
Skilled and capable workforce to support an inclusive growth path.
NATIONAL OUTCOME 12
An efficient, effective and development orientated public service and an empowered, fair and inclusive citizenship

9. DEPARTMENTAL STRATEGIC ORIENTED GOALS (OUTCOMES)
STRATEGIC OUTCOME ORIENTED GOAL 1
Secure South African citizenship and identity engineered by the Civic Services Unit
STRATEGIC OUTCOME ORIENTED GOAL 2
Immigration managed effectively and securely in the national interest including economic, social and cultural development engineered by the Immigration Unit
STRATEGIC OUTCOME ORIENTED GOAL 3
A service that is efficient, accessible and corruption free to be realised by all the departmental Units.

10. PROVINCIAL MANAGEMENT AND DERMACATION – NEW OPERATING MODEL
Provincial Manager
Bonakele Mayekiso
Xhariep District
* Vacant
Office and Port Managers
* 3 Local Offices
* 3 Ports of Entry
Mangaung Metro
Ms. Manthateng Sehlabo- Monyaki
* 1 Port of Entry
Lejweputswa District
Ms. Henda Erasmus
Office Managers
* 2 Local Offices
* 5 Local Small Offices
Fezile Dabi District
* 4 Local Small Offices
Thabo Mofutsanyane District
Office and Port managers
* 3 Local Small Offices * 3 Ports of Entry
Finance and Support Director Mr. Mohodi Tsosane
Provincial Coordinator * Office Manager

11. DHA FOOTPRINT PRESENTLY– FREE STATE
DEPARTMENT OF HOME AFFAIRS
Department of
Home Affairs
Republic of South Africa
home affairs
DHA FOOTPRINT PRESENTLY– FREE STATE
Regional office
District office 11

12. DHA FOOTPRINT FUTURE – FREE STATE
DEPARTMENT OF HOME AFFAIRS
Department of
Home Affairs
Republic of South Africa
home affairs
DHA FOOTPRINT FUTURE – FREE STATE
District office
Local office 12

13. SUMMARY OF THE CURRENT FOOTPRINT FOR THE FREE STATE PROVINCE
Overview of footprint per type of DHA service point (SP)
TYPE OF OFFICE
DHA current footprint
Operational
Non Operational due to accommodation challenges
Local Office Large ( former RO)
Bloemfontein Large
Welkom Large
Phuthaditjhaba Large 3
Phuthaditjhaba still in the building phase we operate from an old Magistrate building
Local Office Average ( former DO) 9 8
Thabanchu office have been closed due to noncompliance to OHS.
Local Office Small (former PSP) 13
N/A
Refugee Reception Centre
Health Facilities (HSP) 26
Ports of Entry (POE)
Mobile Offices 11 6
Thusong Service Centre (TSC)
Total 76 70 *

14. Distribution of DHA offices within these districts
District municipalities in the FS.
Provincial Profile
Distribution of DHA offices within these districts
Mangaung
Xhariep
Thabo Mofubetswane
DO Koffiefontein
R/O Phuthaditjhaba
Do Zastron
D/O Bethlehem
MPCC Trompsburg
R/O Bloemfontein
D/O Harrismith
16 SERVICE POINTS
D/O Botshabelo
3- MPCC
D/O Thaba Nchu
16 Service Points
S/P Ladybrand
Fezile Dabi
11 Service points
Lejweleputswa
D/O Kroonstad
R/O Welkom
D/O Sasolburg
D/O Bultfontein
3 Service points
4 Service Points
13 Service points
12 Service points

15. XHARIEP DISTRICT Local Municipality DHA Offices
DHA FOOTPRINT
XHARIEP DISTRICT
Local Municipality
DHA Offices
LETSEMENG
Koffiefontein Local Meduim
KOPANONG
Trompsburg Thusong Centre
MOHOKARE
Zastron Thusong Centre
NALEDI
Wepener Small local
This District is quite vast, some towns like Bethulie are about 75 Km’s from the nearest DHA office.
Two Mobile trucks in the District.
We have 4 Hospitals connected ( Diamond and Bophelong, Embekweni and Stoffel Coetzee)

16. MANGAUNG METROPOLITAN
DHA FOOTPRINT
MANGAUNG METROPOLITAN
REGIONALS
DHA Offices
Bloemfontein
Local Large
Botshabelo
Local Medium
Thaba Nchu
Metropolitan – with 3 offices and 2 Thusong Centres 2 Mobile Offices to service this area.
There is a need to increase offices in Bloemfontein City due to high volumes in the Rocklands office.

17. Lejweleputswa Local Municipality DHA OFFICES
DHA FOOTPRINT
Lejweleputswa
Local Municipality
DHA OFFICES
Machabeng
Welkom Local Large
Masilonyana
Brandfort Local Small
Bultfontein Local Medium
Tswelopele 1
Nala
Tokologo
The presence of DHA in this area is still a challenge we have a 70 KM’s distance between towns and services in the farm areas. We need to increase the Local Small offices especially in Tokologo

18. FEZILE DABI DISTRICT Local Municipality DHA OFFICES
DHA FOOTPRINT
FEZILE DABI DISTRICT
Local Municipality
DHA OFFICES
Ngwathe
2 PSP
Moqhaka
Kronstaad Local Medium
Parys Local Small
Metsi Maholo
Sasolburg Local Medium
Villiers Local Small
Frankfort Local Small
Mafube
1 PSP
The district need to be serviced and 3 towns in this area is serviced by the Mobile office, whiles a number farms in the area is often ignored.

19. Thabo Mofutsanyane Local Municipality DHA Offices
DHA FOOTPRINT
Thabo Mofutsanyane
Local Municipality
DHA Offices
Nketoane
Dihlabeng
Bethlehem Local Medium
Setsoto
Clocolan Local Small
Ficksburg Local small
Maluti a Phofung
Phuthaditjhaba Local Large
Phumelela
Harrismith Local Medium
There is No office in Nketoane Local municipality
We are planning to locate a local office in the next financial year

20. FREE STATE - SERVICE DELIVERY TURN-AROUND TIMES
Summary of ID Application Turn-Around Time:
ID Book Dispatched From BVR To Receipt At Office Of Application (Days)
Month:
April-2012
Day Start
Week Ending:
04-Apr
11-Apr
18-Apr
25-Apr
02-May
Province
Rank (MTD)
MTD / Full month
Week 1
Week 2
Week 3
Week 4
Week 5
Above / Below Target (7 Days)
Northern Cape 1
2.93
2.00
3.63
3.00
3.11 G
Western Cape 2
3.32
2.73
5.53
2.67
2.33
Mpumalanga 3
4.17
3.45
North West 4
3.69
3.12
5.00
2.76
3.88
Free State 5
3.84
2.07
3.83
4.80
4.67
Limpopo 6
4.28
7.08
3.48
3.44
Gauteng 7
5.47
2.47
13.20
4.10
2.10
KwaZulu Natal 8
5.73
3.26
12.29
4.08
3.28
Eastern Cape 9
6.81
4.60
9.36
6.41
6.85
All Provinces
5.32
8.77
4.83
4.24
Note: 80% Average of applications
Appendix D

21. FREE STATE - SERVICE DELIVERY TURN-AROUND TIMES
Summary of LRB Application Turn-Around Time:
Application Received at Office to Application Dispatched to BVR (Days) - Applicant
Month:
April-2012
Week Ending
Day Start
04 Apr
11 Apr
18 Apr
25 Apr
02 May
Province
Rank (MTD) Time
MTD / Full month
Week 1
Week 2
Week 3
Week 4
Week 5
Above / Below Target (7.0) Days
Ave Time
Volume
Northern Cape 1
1.03
190 50 32 34 74 G
Free State 2
1.13
346 96
1.02 42
1.11
107
1.41
101
Gauteng 3
1.27
727
0.99
240
1.48 95
1.42
214
1.49
178
Eastern Cape 4
1.30
993
1.18
200
1.22
137
1.05
341
315
KwaZulu Natal 5
1.57
1,964
1.16
485
2.32
218
1.64
512
749
Mpumalanga 6
1.58
318 99
1.43
2.57 89
North West 7
1.91
406
1.82
113 83
1.89
123
3.36 87
Western Cape 8
2.10
310
1.67
2.13 45
1.52
2.09 70
Limpopo 9
2.64
435
2.46
118
1.71 57
3.88
155
1.54
105
All Provinces
1.62
5,689
1.40
1,500
1.53
743
1.83
1,671
1.60
1,775

22. FREE STATE - SERVICE DELIVERY TURN-AROUND TIMES

23. FREE STATE - SERVICE DELIVERY TURN-AROUND TIMES
Summary of LRB Application Turn-Around Time:
Application Received at Office to Application Dispatched to BVR (Days) - Applicant
Month:
May-2012
Week Ending
Day Start
02 May
09 May
16 May
23 May
30 May
Province
Rank (MTD) Time
MTD / Full month
Week 1
Week 2
Week 3
Week 4
Week 5
Above / Below Target (7.0) Days
Ave Time
Volume
Gauteng 1
1.20
977
1.22 79
1.02
220
1.49
190
1.23
236
1.06
252 G
Eastern Cape 2
1.55
1,631
141
1.41
372
1.30
383
339
1.34
396
Northern Cape 3
1.57
188 11
3.52 20
1.62 53
1.03 74
1.31 30
North West 4
1.75
690 67
2.44
249
1.38
175
1.39
113
1.78 86
Western Cape 5
1.90
419
2.27 32 85
2.56
114
1.86
104 84
Mpumalanga 6
1.94
498 25
1.29
112
3.27
133
138
1.24 90
KwaZulu Natal 7
2.40
2,648
1.60
222
1.91
515
3.76
722
3.05
494
1.85
695
Limpopo 8
3.33
721
4.29 72
5.87
217
170
1.14
121
Free State 9
4.07
575
1.13 64
5.03
129
103
3.02
187
1.42 92
All Provinces
2.14
8,347
1.76
713
2.43
1,919
2.15
2,043
1.81
1,826
1.40
1,846

24. FREE SATE- SERVICE DELIVERY TURN-AROUND TIMES
Summary of ID Application Turn-Around Time:
ID Book Dispatched From BVR To Receipt At Office Of Application (Days)
Month:
June-2012
Day Start
Week Ending:
06-Jun
13-Jun
20-Jun
27-Jun
04-Jul
Province
Rank (MTD)
MTD / Full month
Week 1
Week 2
Week 3
Week 4
Week 5
Above / Below Target (7 Days)
Free State 1
1.92
2.00
1.93
1.85 G
Gauteng 2
2.18
2.13
2.28
2.14
Western Cape 3
2.37
2.20
2.43
2.47
Mpumalanga 4
2.77
3.05
2.67
2.60
Northern Cape 5
3.02
3.56
2.50
3.00
KwaZulu Natal 6
3.16
2.78
3.08
3.64
Limpopo 7
3.28
2.96
3.61
3.26
North West 8
3.33
2.53
2.69
4.76
Eastern Cape 9
4.70
4.75
5.18
4.18
All Provinces
3.22
3.10
3.27
Note: 80% Average of applications
Appendix D

25. FREE STATE - SERVICE DELIVERY TURN-AROUND TIMES
Summary of LRB Application Turn-Around Time:
Application Received at Office to Application Dispatched to BVR (Days) - Informant
Month:
June-2012
Week Ending
Day Start
06 Jun
13 Jun
20 Jun
27 Jun
04 Jul
Province
Rank (MTD) Time
MTD / Full month
Week 1
Week 2
Week 3
Week 4
Week 5
Above / Below Target (7.0) Days
Ave Time
Volume
Free State 1
1.59
223
1.56 52
1.52 72
1.60 99 G
Western Cape 2
2.26
109
3.75 23
1.72 65
1.69 21
Mpumalanga 3
2.52
141
1.64 42
2.11 74
2.55 25
Gauteng 4
3.28
335
1.55
104
7.09
124
1.70
107
North West 5
3.35
377
4.52
111
3.24 89
1.51
177
KwaZulu Natal 6
4.38
1,470
8.08
455
3.40
491
2.68
524
Limpopo 7
4.89
282
1.57
108
1.94
101
7.50 73 R
Eastern Cape 8
5.40
546
1.58
156
9.35
208
4.41
182
Northern Cape 9
34.48 28
1.31 12
1.46
54.26
All Provinces
5.14
3,511
3.45
1,063
4.67
1,231
1,217

26. ANNUAL TARGET 2012 : 40300 Apr-12 3000 3160 160 May-12 3462 3876 414
DHA Annual Target: 6% of births registered within 30 days of the birth event against the estimated 1.1 million births per annum (54% of total births or births registered) ANNUAL TARGET FS BIRTH REGISTRATION
ANNUAL TARGET 2012 : 40300
MONTH
MONTHLY TARGET
ACTUAL PERFORMANCE
TOTAL
Apr-12
3000
3160
160
May-12
3462
3876
414
Jun-12
3231
3187
-44
QUARTERLYTARGET
9693
10223
530

27. 2 Health facilities negotiated for space and installation CHALLENGES:
DHA Annual Target: 5 additional health institutions with maternity facilities operational for online birth registration
BASELINE for Province (11/12)
ANNUAL TARGET for Province (12/13)
QUARTER 1 TARGET for Province
9 Health facilities
5 health facilities
2 health facilities
Medi – Clinic
Phumelela clinic
Q1 PROGRESS:
STATISTICS
2 Health facilities negotiated for space and installation
CHALLENGES:
None

28. LATE REGISTRATION OF BIRTHS (LRB)- STATISTICS
ITEMS
NUMBER OF APPLICATIONS
Closing balance of LRB cases as at 31 March 2012
2364
Number of LRB applications received (April-June)
1204
Number of applications approved
1032
Number of applications rejected 99
Number of applications referred to IMS for investigations 74
TOTAL NUMBER OF APPLICATIONS ON HAND
4773
Each District has a committee with set dates to deal with backlogs.
All new applications are interviewed on the spot.
Outreach programs are enforced to assist people at the farming area and schools.
High number of LRB cases per District Municipality

29. Q1 PROGRESS: 2 outreach has been done per quarter
4 Outreach programs in 2012/13, at least one per quarter, conducted in FS to assist with birth registration and ID collection
BASELINE for Province (11/12)
ANNUAL TARGET for Province (12/13)
QUARTER 1 TARGET for Province
4 Outreach programs in 2012/13, at least one per quarter
1 outreach program per quarter
Q1 PROGRESS: 2 outreach has been done per quarter
STATISTICS
ANALYSIS
CHALLENGES:
None

30. IDENTITY DOCUMENT CAMPAIGN – SCHOOLS PROJECT
SCHOOL REPORT: APRIL - JUNE 2012
PROVINCE
Targeted Number of schools to be visited
No of Schools Visited
Number of applications collected
Number of ID issued
FREE STATE
Number of school 355
175
212
4818
2748
TOTALS

31. IDENTITY DOCUMENT CAMPAIGN – SCHOOLS PROJECT
MATRICULANTS SCHOOL REPORT: APRIL - JUNE 2012
Matriculants in the Free State without ID’s
6687
PROVINCE
Target for Matriculates without IDs
Quarter 1
No of Schools Visited
Number of applications collected
Number of IDs issued
FREE STATE
1887
139
3281
2577
TOTALS
Analysis
Total Matriculants without ID’s 6687

32. DHA Annual Target: An increase of 5% in the issuance of Identity Documents (first issue) to citizens 16 years of age and above in relation to the baseline (22800)
16 YEARS OF AGE AND ABOVE
ANNUAL TARGET 2012/2013
QUARTERLY TARGET
ACTUAL PERFORMANCE
TOTAL
24024
6006
10597
4591
Analyses
We have performed more than required by 4591 this during to more outreach programs

33. ID APPLICATIONS - STATISTICS
1ST ISSUE ID APPLICATIONS
MONTH
First ID appl
First ID Appl
First ID appl. 17+
TOTAL
Apr-12
961
914
1765
3640
May-12
1023
1047
1534
3604
Jun-12
1148
1230
975
3353
3132
3191
4274
10,597
Analysis

34. RE-ISSUE ID APPLICATIONS - STATISTICS
MONTH
Re-issue ID appl
Re-issue ID Appl
Re-issue ID appl. 17+
TOTAL
Apr-12
196
491
2772
3459
May-12
198
500
1641
2339
Jun-12
110
434
2116
2660
504
1425
6529
8458
Analysis
First issues total 10597
Re-issues total %
19055
This is an indication that the Public is looking after their ID’s and less ID’s are lost.

35. DUPLICATES CASES - STATISTICS
ITEMS
NUMBER OF APPLICATIONS
Duplicates cases on hand as at 31 March 2012
203
Number of new duplicate cases received (April-June) 94
Cases referred to HO for issuance of Identity document 91
Number of un-finalized cases
206
Analysis
We have advertised the ID numbers of people who have duplicates and we hope that the will come forward to correct their ID Numbers.

36. PASSPORT APPLICATIONS – STATISTICS- APRIL- JUNE 2012
PASSPORT TYPE
NUMBER OF APPLICATIONS
Tourist Passports (NORMAL)
5495
Child Passports
1017
Official Passports
287
Maxi Passports
263
TOTAL
7062
7062

37. Reasons for these queries
QUERIES - STATISTICS
ITEMS
NUMBER OF APPLICATIONS
Number of un-finalized queries (carry over from previous month)
898
Number of new queries received
256
Number of finalized queries
228
Number of un-finalized queries
926
Reasons for these queries
These queries are enquiries of Late registration of birth duration.
Amendments of applications.
Information seeking about our products
Checking readiness of documents from clients.
Clients not being well assisted by FOC, seeking management intervention.
Permitting cases.

38. IMMIGRATIONS STATISTICS – 3 MONTHS PERIOD
PORT CONTROL STATISTICS
PORT
Arrival
Departure
TOTAL
RSA
Foreigner
Caledonspoort
22487
49790
21360
39597
133234
Ficksburg
71475
301716
68164
217702
659057
Makhaleng Bridge
761
3,362
893
2,742
7758
Maseru bridge
54,522
238,226
55,664
1114,689
1,463,101
Monontsha Pass
1231
5119
1229
3443
11022
Peka Bridge
1668
2458
1392
1728
7246
Sephapus Gate 75
364
110
392
941
Van Rooyensgate
8,415
38,064
8,761
31,591
86,831
160634
639099
157573

39. DEPORTATIONS – STATISTICS (APRIL–JUNE)
100% of all detected undocumented foreigners deported/transferred within 30 days in FS
DEPORTATIONS
MONTH
Numbers
Apr-12
477
May-12
486
Jun-12
318
TOTAL
1281
Lesotho Nationalities are in the majority followed by Zimbabwe and Mozambique.
The deportation takes place weekly and whenever there is a need.
Analysis

40. 2 days Q1 PROGRESS: STATISTICS
Permanent residence permits applications in FS collected, quality assured and referred to head office within 2 days
BASELINE for Province (11/12)
ANNUAL TARGET for Province (12/13)
QUARTER 1 TARGET for Province
2 days
Q1 PROGRESS:
STATISTICS
373 permits application collected, quality assured and send to head office
CHALLENGES:

41. 106 Permanent residence permits within 1 day
Permanent residence permits finalized (update on T&T and filed) within 1 day at front offices in FS
BASELINE for Province (11/12)
ANNUAL TARGET for Province (12/13)
QUARTER 1 TARGET for Province
Permanent residence permits finalised (update on T&T and filed) at Front Offices in FS within 1 day
Permanent residence permits finalised (update on T&T and filed) at Front Offices in FS within 1 day
Permanent residence permits finalised (update on T&T and filed) at Front Offices in FS within 1 day
Q1 PROGRESS:
STATISTICS
106 Permanent residence permits within 1 day
ANALYSIS
CHALLENGES:
none

42. Q1 PROGRESS: STATISTICS
Temporary residence permits (work, business, corporate) registered on T&T at front offices within 2 days IN FS
BASELINE for Province (11/12)
ANNUAL TARGET for Province (12/13)
QUARTER 1 TARGET for Province
Temporary Residence permits (work, business, corporate) registered on T&T at Front Offices in FS within 2 days
Temporary Residence permits (work, business, corporate) registered on T&T at Front Offices in FS within 2 days
Temporary Residence permits (work, business, corporate) registered on T&T at Front Offices in FS within 2 days
Q1 PROGRESS:
STATISTICS
373 TR permits registered on track and trace within 2 days at the front office.
ANALYSIS
CHALLENGES:

43. 557 TR permits finalised within 1 day ANALYSIS CHALLENGES:
Temporary residence permits (work, business, corporate) finalized (capture on T&T and filed) within 1 day at front offices in FS
BASELINE for Province (11/12)
ANNUAL TARGET for Province (12/13)
QUARTER 1 TARGET for Province
Temporary Residence permits finalised (update on T&T and filed) at Front Offices in FS within 1 day
Temporary Residence permits finalised (update on T&T and filed) at Front Offices in FS within 1 day
Temporary Residence permits finalised (update on T&T and filed) at Front Offices in FS within 1 day
Q1 PROGRESS:
STATISTICS
557 TR permits finalised within 1 day
ANALYSIS
CHALLENGES:

44. STATS FROM 2012 APRIL 1 TO 2012 JUNE 30
APPLICATIONS TO SEND HEAD OFFICE
APPLICATION RECEIVED FROM HO
APPLICATIONS STILL OUTSTANDING FROM HO
TRP
804
545
259 PR
137 4
133
DZP 46 15 31
TOTAL
987
564
423

45. DHA Annual Target : Electronic queue management system implemented in 1 additional office
Electronic queue management system implemented 2011/2012 in ( Bloemfontein Large office)  
Baseline
ANNUAL TARGET FS
QUARTER 1 TARGET
ACTUAL TARGET
1 Bloemfontein
1 (Welkom large office)
Progress is that the supplier has already supplied the equipment.

46. DHA Annual Target: 1 new offices opened in FS (Wepener)
BASELINE for Province (11/12)
ANNUAL TARGET for Province (12/13)
QUARTER 1 TARGET for Province
2 Offices opened in 2011/12
1 new office opened in FS (Wepener)
0 target for the first Quarter
Q1 PROGRESS:
STATISTICS
ANALYSIS
Wepener Space has been identified with public works.
Thabanchu – All documents given to Public Works.
CHALLENGES:
Procurement process within public work is rather slow.

47. DHA Annual Target: Maintaining 25 stakeholder forums - comprising of 1 provincial, 1 metro and 4 district forums and 19 locals
BASELINE for Province (11/12)
ANNUAL TARGET for Province (12/13)
QUARTER 1 TARGET for Province
25 stake holders forum
Reviving 3 stake holder forums
Revived 1 ( Manguang metro)
Q1 PROGRESS: 1 revived
STATISTICS
ANALYSIS
Closer participation with Municipalities and other government departments.
CHALLENGES:
None

48. PERFORMANANCE MANAGEMENT DEVELOPMENT SYSTEM
DESCRIPTION
PERFORMANCE ASSESSMENTS
PERCENTAGE (%)
PMDS conducted (2010/12)
Conducted
100%
PMDS conducted 2012/13 (Half yearly)
Due end of Sept 2012
Expect 100%

49. TOTAL 22 Africans and white STAFF DEVELOPMENT MONTH TRAINING CONDUCTED
EQUITY
RACE
APRIL
BAS AND SUNDRY TRAINING,
NEW PMDS FORMAT (BFN DMO’s ONLY)
11 Employees
7 Males & 4 Females
10 Africans
1 White
MAY
BAS AND SUNDRY TRAINING,
JUNE
None
none
TOTAL 22
Africans and white

50. STAFF PROFILE AS AT END JULY 2012
LEVEL
MALE
FEMALE
TOTAL 14 1 13 2 3 11 4 9 12 8 25 18 43 7 27 52 6
152
175
327 5 17 15 32
249
244
493
Analysis
5 People in the province are disable and we are targeting to fill more disable posts when we recruit now out of the 107 Posts.

51. Total Establishment Filled as at 1 April 2012 Vacant Funded
PROVINCIAL CAPACITY – FILLED AND UNFILLED POSTS
Total Establishment
Filled as at 1 April 2012
Vacant
Funded
600
493
107
Capacity Rate
82%
18%
The following posts have been advertised and shortlisting is in progress: e.g
DD: Human Resources (1)
ASD: Support (4)
ASD: Core Business (2)
Control Security Officer (1)
Control Immigration officer (2)
Immigration Officers (14)
Cashier Supervisor (2)
Chief Admin Clerk (9)
Front Office Clerk (3)
Cahier (2)
Cleaner (5)

52. Occupational Health & Safety Establish & Train OHS in all District
EMPLOYEE WELLNESS
KEY AREA
ACTIVITIES
Occupational Health & Safety
Establish & Train OHS in all District
Abseentism Management
16 Managers have been trained on Abseentism
Employee Wellness Support activities
Moral support is being given to officials especially those that are on Incapacity Leave or involved in the accidents
Workforce Healthcare
- The company has been contracted to
render employee wellness services.
Render telephonic & face-to-face counseling services to staff
Early identification of employees that needs referral

53. The Province interact with staff through the following meetings:
STAFF ENGAGEMENTS
INTERACTION OF STAFF
The Province interact with staff through the following meetings:
Top Provincial Management (SMS) – Weekly
Provincial Management meetings (SMS, Provincial Support & Office Managers) - Monthly
District Management Meeting (Local Office Managers & Support) - Weekly
Staff Meetings – Monthly
Quarterly Reviews Meetings

54. COMPENSATION OF EMPLOYEES
FREE STATE PROVINCES /13 BUDGET ALLLOCATION
ANNEXURE B
UNITS
COMPENSATION OF EMPLOYEES
GOODS AND SERVICES
TOTAL TRANSFERS AND SUBSIDIES
TOTAL PAYMENT FOR CAPITAL ASSETS
TOTAL PAYMENT FOR FINANCIALASSETS
GRAND TOTAL
NO OF FILLED POSTS
AMOUNT
NO OF FUNDED VACANT POSTS
TOTAL FUNDED POSTS
TOTAL COMPEN-SATION OF EMPLOYEES
R'000
FREE STATE
496
101,320
104
16,145
600
117,465
10,018 88
127,571 27

55. FREE STATE
127,571
24,602
102,969
19.3%
PAYMENTS
127,482
24,576
102,906
COMPENSATION OF EMPLOYEES
117,465
22,908
94,557
19.5%
GOODS AND SERVICES
10,017
1,668
8,349
16.7%
PAYMENT FOR CAPITAL ASSETS –
MACHINERY & EQUIPMENT
SOFTWARE AND INTANGIBLE ASSETS
TRANSFERS AND SUBSIDIES 89 26 63
29.2%
PROVINCIAL AND LOCAL GOVERNMENTS 88
DEPARTMENTAL AGENCIES & ACCOUNTS 1
HOUSEHOLDS (HH)
(26)
Analysis
Funds for the GG fleet have not yet been captured, which would increase our Goods and Services to above the 16.7%. We are at 24%. 27

56. PROVINCIAL FINANCES – REVENUE GENERATED 1 APRIL TO 30 JUNE 2012

57. FREE STATE ASSET MANAGEMENT 2012/2013
Number
Value
Opening Assets
7 527 R
Assets on Floor (Additions)
865 R
Accruals 30 R
Adjustments
(216)
( )
Current 98 R
Finance Leased Assets
348 R
Closing Assets balance
8 669 R

58. Total Number of vehicles in the Province 84 100%
FLEET MANAGEMENT
KEY AREA
NUMBER
PERCENTAGE
Total Number of vehicles in the Province 84
100%
Number of vehicles involved in accidents 1
1.12%
Number of Functional vehicles 83
98.80%
Total Number of mobile offices 11
Number of Functional mobiles 5
45.4%
Number of dysfunctional mobile 6
55.6%
GRAND TOTAL FUNCTIONAL 88
92.6%
Analysis
Dysfunctional >These mobile offices are usable to collect applications from remote areas but cannot print certificates on the spot.

59. CORRUPTION PREVENTION AND PROSECUTION
KEY AREA
NUMBER OF CASES
OUTCOMES
Opening balance of cases as at 31 March 2012 9
5 Submitted 4under investigations
Number of New cases RECEIVED (April-June 2012) 3
Awaiting case numbers
Arrests (X Public members, Officials X )
Projects driven investigation to address Corruption
Hearings held as at 30 April 2012
Closing Balance 12
Alleged Fraudulent registration of Births, Marriages and Deaths
Alleged Theft
Corruption Activities
NATURE OF CASES

60. NATURE OF CASES LABOUR RELATION CASES KEY AREA NUMBER OF CASES
OUTCOMES
Fraud & Corruption 3
Still pending
Improper Conduct 4
Progressive discipline
Financial Misconduct
Closing Balance 7
NATURE OF CASES

61. VETTING KEY AREA ACTIVITIES DHA is a security Department
All employees are expected to undergo security vetting.
Appointments
Appointments are arranged with office heads to do the vetting process.
Number of security clearances issued 10
Pending security Clearances
106. Z204 Submitted to State Security Agency
Security Clearances Denied
Number of security clearances forms issued ( Z 204)
120

62. KEY AREA ACTIVITIES SECURITY SERVICES Security Services
Ulwazi Security contracted to render security services
--7-- security guards DHA staff
Security Awareness
Security awareness conducted on a monthly basis
Cash In Transit
G4 security company contracted to provided cash in transit at --6- offices in the Province.

63. Achievements Issue Achievements What has improved Achievements…
Infrastructure and refurbishments
Progress on the new Thaba-Nchu office.
The Ficksburg office has been re-open.
Improved access to services at DHA.
Staff appointments
CAC appointments in most of the small offices.
Decentralisation of procurement.
New fleet to reach service points daily.
New ASD counter corruption and Vetting process taking place within the province
Improved management at offices

64. Challenges Issue Challenges What has been done Hospital Connectivity
Connectivity down times, at the hospitals, DHA has no access to the department of health systems
Continuous discussions between our IT department to resolve this challenge
Late Registration of Births
Clients who changes address without informing the department.
Cell phones which are not working.
Clients renting parents, during interview you realise these people don’t know each other.
Team were develop to deal with backlogs, All new LRB cases are handled in the office of origin at the time of taking an application.
Footprint expansion
The process of public work is challenging in securing building in a reasonable time.
Monthly meetings with public works at a provincial level, to evaluate progress on the buildings, to extend footprint.
Capacitation at Ports of Entry
We are under resourced in the Ports of Entry. Maseru alone we need additional 35 people, to keep boarder afloat.
The training of 1 year is underway, by end of December we will be having trained cadres of DHA, at the Port of Entry.
Xenophobic behaviour
Public believe that DHA allows foreigners easy access to the country and allow them to trade and take their jobs.
Continuous education doing this in-conjunction with stakeholder forums

68. THANK YOU
RE A LEBOHA