1. Innovative Public Service Group
Progress report
Belgium presidency 2001
37ième réunion des Directeurs généraux européens de la Fonction publique
26 et 27 novembre BRUGES

2. 1. Role of the IPSG European benchmarking
Exchange of experiences and Best Practices
Innovative modes of providing public services
Presented in Hong Kong Feb 98. 1

3. 2. Internal Working Groups
Conference WG
CAF - WG
EBN
French Learning Lab
« Tax administration »

4. : reporting line
: information line
ConferenceWGe

5. 3. Use of the CAF in the MS Translation: 11 languages
+/- 100 applications
Networks, training courses, workshops
National CAF Resources Centers
National Quality Conference (Belgium)
Dissemination: central, regional and local
National websites

6. CAF Questionnaire (Belgium)
Sent to CAF applicants by CAF correspondents
Synthesis by Belgium
Improvements of the CAF (version 5) for the Copenhagen Conference

7. CAF Benchmarking Methodology
First draft by Belgium
Development under Spanish presidency

8. CAF Resource Center (EIPA)
CAF on line in 5 languages
Structure of CAF applications data base adopted
next step: use of the data base for benchmarking
« Training the trainers » in June