1. Rob Cotterill & Helen Jones DNV Consulting, UK
Optimising Human Performance: Best practice guidance for the process industries
Rob Cotterill & Helen Jones
DNV Consulting, UK
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2. Introduction PRISM: safety management for the process industries
Optimising human performance
Procedures
Training
HCI / MMI
Task Design
Where “good” is better than “best”
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3. Data Gathering Search of academic literature Questionnaire
Inputs from PRISM membership
Collection of good practice examples
Input from attendees at seminars...
Good practice generation seminar
Good practice dissemination seminar
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4. Generation Seminar, Budapest
Chinoin Rt, March 2002
24 attendees from 11 countries (incl. NAS)
Industry and consultancy speakers
All four FG2 domains addressed
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5. Dissemination Seminar, Athens
NCSR Demokritos, September 2003
40 attendees from 15 countries
Industry, academic and consultancy speakers
FG2 specific presentations
Other PRISM groups
Other networks
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6. FG2 Deliverables
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7. FG2 Deliverables Structure
Best Practice Guidance Documents
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8. Training Guide Identifying training needs Identifying competence gaps
Setting training objectives
Securing or designing training programmes
Providing training
Reviewing the training course content
Evaluating the training efficacy
Following up training
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9. A New Model of Training Training methods: Distance learning
Classroom training
On the job training
Embedded training
Computer based training
Simulator training
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10. Procedures Guide Collect information about task.
Involve the workforce.
Design the procedure system.
Determine the procedure format.
Design of the procedures.
Screening by others.
Training on the procedures.
Provide feedback on effectiveness.
Monitor training effectiveness.
Plan procedure review & updates
Schedule refresher training
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11. Procedures should: be accurate and complete;
be clear and concise with an appropriate level of detail;
be current and up-to-date;
be supported by training;
identify hazards;
state necessary precautions for hazards;
use familiar language;
use consistent terminology;
reflect how tasks are actually carried out;
promote ownership by users;
be in a suitable format; and
be accessible.
(HSG 48)
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12. HCI / MMI Guide Control room design and assessment Alarm handling
Computer interface design
Design for maintainability
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13. Issues in HCI / MMI Identify potential problems Review existing alarms
Allocation of new functions and tasks to the control room
Increasing amounts of information
New display & control technology
Modified control rooms
Limit of design specifications
Reduced number of operators
Identify potential problems
Review existing alarms
Alarm handling
Alarm rationalisation
Develop & implement company standard
User requirement definition
Design specification
Concept design
Rapid prototyping
Initial design
Detailed design
Layout of units:
design of apparatus
environmental considerations
Maintenance operations
In-line or line-removable
Identification & safety labels
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14. Task Design Guide Defining the Task Identify Task Hazards
Working Posture
Workstation Design
Workload / Manual Handling
Mental Workload
Tools and Equipment
Human-Computer Interaction
Understand the Task Context
Task Support Documentation
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15. Questions of task design
What are the task’s aims and objectives?
How will the objective be achieved?
Where will the task take place?
When will the task be performed?
Who will perform the task?
Why is the task required?
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16. Conclusion: whither PRISM?
PRISM has lasted three years
Good practice has evolved since PRISM began
PRISM established a Network for discussion
Good practice will continue to evolve
The PRISM network should ensure that it continues to be shared.
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