1. Before you begin…
If you are prepared to share your team’s survey results prior to receiving the overall Business Unit results, simply modify this presentation by editing the Agenda as needed and deleting slides 8-11.
Alternatively, you could print the Summary Page for your team’s data from the Engagement Portal and use that, along with the Item Details report mentioned in slide 16 as the primary data points to share with your team.

2. Engagement Survey Results
Fall 2018

3. Thank You! Thank everyone for their participation in the survey.
Let them know that you value the feedback and look forward to working with them to improve any areas that need attention.

4. Review the Press Ganey model and key terms
Agenda
Review the Press Ganey model and key terms
Review organizational and Business Unit survey results
Review our team’s survey results
Discuss Next Steps
Briefly review the agenda and make mention that this meeting is just for sharing results. There will be another meeting later to discuss further thoughts on the results and where we may choose to develop some improvement plans.

5. Press Ganey Model of Team Member Engagement
Influences organizational performance
A composite score of 6 specific items
The outcome variable we are striving to improve
Alignment
Feeling a strong partnership and connection with leadership
Having a shared vision of how to execute the organizational mission
A composite score of 6 items within the Leadership domain
Provide your team with a high level overview of the Press Ganey model by reviewing the basic components listed here.
Begin with emphasizing that Engagement has a positive impact on many things that help create a high performing organization such as:
Increased patient satisfaction
Higher quality care
Increased retention
Etc.

6. Press Ganey Model of Team Member Engagement
Domains
Leadership: covers perceptions of organizational leadership such as respect, input into decision making, and responsiveness to feedback
Organization: covers organization-wide topics such as pay, growth and development and work-life balance
Department: covers topics related key service provider groups including: the OR, Lab Services, Radiology, etc.
Staff: covers topics related to the relationship between Physicians and hospital staff, including nurses and hospitalists
Continue to provide background on these Press Ganey terms.

7. Key Drivers of Engagement are:
Items that are statistically proven to be most closely connected to and influence engagement at IU Health
Provided at the overall Organizational level and Practice Group level. Key Drivers are not available at the individual team level
Considered essential inputs into all levels of engagement strategy development
Describe Key Drivers and the importance of factoring them into both organizational, practice group, and individual team level improvement planning.
Mention that you will take a specific look at your team’s performance on the key drivers of engagement within your practice group.

8. IU Health Overall Results
2016
2017
2018
Engagement Score
Alignment Score
Practice Group Results
2016
2017
2018
Engagement Score
Alignment Score
Review engagement score data representing all of IU Health Provider groups. You can find this data on the Engagement Portal by choosing to view the Provider survey results for each year. This data may also be provided to you by your leadership or HR Business Partner in an alternate report form.

9. IU Health Practice Group Results
Strengths:
<<insert strength here>>
<<insert strength here>>
Concerns:
<<insert concern here>>
<<insert concern here>>
Review Strengths representing all of your overall Provider Group’s results. You can find this data on the Engagement Portal by choosing to view the Provider survey results for this year. This data may also be provided to you by your leadership or HR Business Partner in an alternate report form.

10. IU Health Practice Group Key Drivers of Engagement are:
TBD
Review Key Drivers of Engagement identified for your Business Unit. This data is not on the Engagement Portal. It will be available from your leadership or HR business partner between mid-November – Early December.
In mid-November (11/12 – 11/16): Region/business unit leadership teams participate in executive overview meetings to go over detailed region/business unit results.
During mid-November – Early December: Region/business unit leadership teams roll out region/business unit survey results locally; leaders discuss results with their teams.

11. Engagement Percentile
Our Team’s Results
2016
2017
2018
Engagement Score
Engagement Percentile
Alignment Score
Alignment Percentile
Review your team’s high level metric results. Compare and contract areas that have moved up or down from year to year.

12. Our Team’s Results Strengths: Concerns:
<<insert strength here>>
<<insert strength here>>
Concerns:
<<insert concern here>>
<<insert concern here>>
Review Strength and Concern data for your team. You can find this data on the Engagement Portal by choosing the Strength or the Concern pages associated with this year’s results.

13. Our Team’s Performance on IU Health Provider Key Drivers of Engagement
Our Team’s Score
Our Team’s Score
Practice Group Score
<<insert Key Driver #1 here >>
<<insert Key Driver #2 here >>
<<insert Key Driver #3 here >>
<<insert Key Driver #4 here >>
<<insert Key Driver #5 here >>
Complete the table to show how your team performed on the key drivers over the past two survey periods as well as how the overall practice group scored on them in This will help your team see how you can help influence the key drivers in support of raising engagement across the entire organization.

14. Our Team’s Results – Item Details Report
Go to the Item Details page on the Engagement Portal. Select the “Export Page” option in the upper right hand corner of the view. This will lead you down the path of downloading a copy of this report that you can make copies of and distribute to your team during the meeting. This report has detailed scoring/information for every item from the survey.
This is a good handout for people to leave the meeting with so that they can study the detailed results and start to think about where improvement areas are across the team.

15. Gather to discuss areas where we should:
Next Steps:
Take time to review our team’s survey results in more detail individually
Gather to discuss areas where we should:
Consider developing an improvement plan
Dig deeper to better understand a particular topic
Describe that you want everyone to take their report, study it a bit and be prepared to come to the next meeting on this topic and discuss additional thoughts on the results, where the team may need to dig deeper to explore an area or two further, and where the team may want to get started on an action plan.

16. Thank you
End by thanking them again for taking the survey and let them know you look forward to working with them to react to the results and take the next steps to increase the overall engagement of the team.