1. Troubleshoot and diagnose Firefox common problems Get Free Mozilla Firefox Support

2. Most problems with Firefox can be fixed by following the troubleshooting methods described below. www.browser-support.co.uk 1-800-358-0071

3. 1. Restart your computer Sometimes problems can be fixed by simply restarting your computer and then starting Firefox again. www.browser-support.co.uk 1-800-358-0071

4. 2. Clear your cookies and cache Many problems with loading web pages can be resolved by clearing Firefox's cookies and cache: Click the Library button, click History and select Clear Recent History…. In the Time Range to clear: drop-down, select Everything. Click the arrow next to Details to display the list of items that can be cleared. Select both Cookies and Cache. Click Clear Now. www.browser-support.co.uk 1-800-358-0071

5. 3. Restart Firefox in Safe Mode Start Firefox in Safe Mode: Click the menu button, click Help and select Restart with Add-ons Disabled…. Firefox will start up with the Firefox Safe Mode dialog. In the Firefox Safe Mode dialog, click Start in Safe Mode. Check whether your problem is still happening while in Safe Mode. If the problem still happens in Safe Mode, go on to step 4. If the problem does not happen in Safe Mode, move to next step. www.browser-support.co.uk 1-800-358-0071

6. 4. Reinstall Firefox Follow these steps to completely remove and reinstall Firefox. Download and save the installer for the latest official version of Firefox from mozilla.org.mozilla.org Exit Firefox (if open):Click the Firefox menu, then click Exit. Uninstall Firefox from your computer. Uninstall Firefox from your computer Delete the Firefox program folder, which is located in one of these locations by default: – C:\Program Files\Mozilla Firefox – C:\Program Files (x86)\Mozilla Firefox Reinstall Firefox using the installer you downloaded earlier www.browser-support.co.uk 1-800-358-0071

7. 5. Refresh Firefox The Refresh Firefox feature can fix many issues by restoring your Firefox profile to its default stateFirefox profile Click this Refresh Firefox button directly, if you are viewing this page in Firefox. This won't work if you are using a different browser or on a mobile device.Refresh Firefox – You can also find a Refresh Firefox button at the top of the Firefox about:support Troubleshooting Information page.Troubleshooting Information To continue, click Refresh Firefox in the confirmation window that opens. Firefox will close to refresh itself. When finished, a window will list your imported information. Click Finish and Firefox will open. www.browser-support.co.uk 1-800-358-0071

8. 6. Create a new Firefox profile Sometimes files in your Firefox profile folder that correspond to the essential information that a Firefox Refresh doesn't remove (such as bookmarks and browsing history) may be causing the issue. You can create a new, additional profile which will not contain any of your old Firefox data. profile folder www.browser-support.co.uk 1-800-358-0071

9. Other solutions If you've tried all of these troubleshooting methods and you're still having problems, the issue may be with other software or hardware on your computer. Visit www.browser-support.co.ukwww.browser-support.co.uk www.browser-support.co.uk 1-800-358-0071