1. 2004 College Goal Sunday/ Cash for College Workshop Follow Up Phone Contact
April, 2004

2. Questions … What happens after students leave workshops?
Do students follow through to file by March 2nd deadline?
Does a reminder call help?

3. What we did…
Supt of Public Instruction recorded outbound/auto dial message, Spanish version also recorded
Script asked if students completed FAFSA and GPA Verification. If not, gave reminder and told them where to go for help.
Auto dial calls resulted in large “initial refusals”, likely because it did not ask for the student directly
Switched to using “live callers”

4. What we did… Before March 2nd After March 2nd deadline
Called first group of students
Attended workshops 1/7 – 2/7.
After March 2nd deadline
Called 2nd group of students
Attended workshops 2/8-3/1
Re-contacted part of Group 1 students

5. Overall Call Results (2851 contacts) Results of actual contacts, includes complete contact and refusals, “no answers” not included
308
Did NOT
Submit Forms
by March 2nd
373 Undecided/
Refused to Answer
2170
Submitted
Forms
By March 2nd
* 900 calls not included

6. Group 1 Response w/ Reminder Call
2.5%
Other
6.9%
Refusals
1st CALL
22.9% No
67.6%
Yes
41.3% No
48.0%
Yes
2nd CALL
514 MORE students met March 2nd deadline
10.7%
Refusals

7. Results…
With the assistance received at Cash for College workshops, three-quarters of students contacted met Cal Grant deadline.
514 more students submitted forms between first call and March 2nd deadline.
It is likely reminder call helped students meet deadline.
March 2nd deadline is motivator
Second group of students did not receive reminder call.

8. For the Future… This year was a first step
Next year continue using “live callers”
Expand “reminder” and “follow up” effort to student households