1. Significant Procedural Changes to the One-Call System
Coming Soon: November 30, 2018

2. Business Rule Alignment Group
Stakeholders in BC, Alberta, Saskatchewan, and Manitoba came together in 2017 to align one-call business rules. “One System / One Approach” BC, Alberta, and Manitoba have secured a new one-call software, PelicanCorp, which satisfies the requirements of the aligned business rules. Cutover date: November 30, 2018

3. New Ticket Types - Routine
Regular tickets:
A minimum of 3 full business days notice before the utility is expected to respond to the excavator.
A dig area with a maximum size of 900 m2 with no one side exceeding 50 meters in length.
Project tickets:
A minimum of 5 full business days notice before the utility is expected to respond to the excavator.
In an urban area:
In a rural area:
Maximum dig area of 15,000 m2 with no one side exceeding 1,000 meters in length.
Maximum dig area of 108,000 m2 with no one side exceeding 1,800 meters in length.
Up to 10 separate dig locations within 15,000 m2
Unlimited separate dig locations within above maximum dig area.

4. New Ticket Types - Emergency
Emergency tickets:
The type of work must be to correct a condition that poses an immediate threat to life, health, or property.
The excavator must be on site or en route to the site.
Utility operators are expected to respond within 1 hour in
urban areas or within 2 hours in rural areas.
Priority tickets:
The type of work must be to correct a condition that poses a potential threat to life, health, or property.
The requestor must indicate when the crew will be on site to begin the work.
These tickets have a lead time of more than 2 hours but less than 3 business days.

5. New Ticket Types - Emergency
Damaged (or Exposed) Information Notification (DIN):
To report damage to or the exposure of underground lines. The ticket needs to include the following information:
Requestor’s full name
One-site contact phone number
Requestor’s address
Description of the location, depth, and type of the damaged infrastructure
Description of the extent of damage or exposure
Locate request ticket number(s) associated to excavator that may have caused the damage
Utility operators are expected to respond within 1 hour in urban areas or within 2 hours in rural areas.

6. Positive Response
Positive responses will be provided back into the Alberta One-Call system by the utility owners or their locators.
A positive response may include a clearance, a copy of the locate document, a meeting schedule, or other information regarding the locate.
Excavators will be able to view positive responses through the system and download any associated documentation.
Excavators will be able to send a reminder to utilities who have not provided a positive response after the minimum notice period has passed – this replaces No Response notifications.

7. System Automation
Tickets submitted through the website will not be reviewed or processed by the one call center.
Excavators will draw the work area on the system map. The system will use this drawing to determine the utilities in the work area. Accuracy of the drawing is extremely important.
Excavators will be able to make ticket corrections, request relocates, cancel tickets, and send ‘no response’ reminders to utilities through the website.

8. Here’s a peek at the new website

9. Email info@beforeyoudigpartners.com with any questions.
For more information:
Read the complete Business Rule Alignment Group document
Find out more information about the PelicanCorp software
Sign up for system testing
Provide feedback
FAQs
with any questions.