1. 2 Communication Models
Institute for systemic consulting, Wiesloch (Germany)

2. The cultural encounter model
of communication
Institute for systemic consulting, Wiesloch (Germany)

3. Model of 'mechanical' communication
Sender A
Receiver B
Channel

4. Model of communication as cultural encounter
Commu- nication / encounter
Reality of person or system A
Reality of person or system B

5. Implications of the cultural encounter model
describes communication as encounter of cultures (personal, professional, regional, etc.)
does not assume that mutual understanding is normal
each communicator involved is predominantly orientated to his/her own reality
necessary to study the realities of the sender and of the recipient
assumes that creating shared reality is a necessary extra effort

6. Encounter levels of communication

7. Roots and transformations
based on Schiff et al.1975 (discount levels)
problems usually appear on level 4 but are due to mismatching on levels 1-3
changes in Schiff's terminology in order to describe relationships between equals
shows different levels of shared frames of reference, which build up into shared realities

8. Transformations of cathexis concepts by Bernd Schmid
Discount  + account + recount
Redefine  + define + co-define
Discount levels  levels of matching realities
Symbiosis  enlargements of horizons (e.g. organizations)  responsibility dialogues + -culture

9. Based on Schiff et. al. Cathexis reader
Frame of reference: a meta program which integrates all ego-states and their interaction
The ego-states activate frames of reference and
Frames of reference activate ego-states and interactions

10. Transformed
Frame of reference/culture: Metaprogram which organizes roles and plays.
Professional roles activate frame of references and
Frames of reference activate roles and the interplay of roles.

11. Encounter of realities
Essential communicative competence: clarifying and creating frames of reference
consciously regulating attention on clients and also on professional steps to encounter of realities
internal and external creating of reality and establishing a shared reality

12. The dialogue model of communication
Institute for systemic consulting, Wiesloch (Germany)

13. Dialogue model of communication

14. Dialogue model of communication
Refers to the intuition concepts of Berne,Jung and Erickson
Shows how methodical and intuitive levels of communication together contribute to co-created realities
Professional competence and organizational culture depend on focussed dialogues between these spheres
Analytical and methodological processes on the surface, in dialogue with intuitive, creative, meaningful background forces, set the stage for personal and professional self-guidance and for performance and vitality in complex organizations.

15. "Narrative" dimensions of who or what meets in the dialogue?
Behavior
Attitudes
Personal myths
Myths +traditions from other backgrounds

16. Foreground > Background are observer's categories
What is considered as foreground? / in which context?
Clinical TA: psychological and developmental background (motivation, re-enacting, biography)
Organizational work: needs more dimensions of reality like organizational roles, structures, market dynamics, technical and economical criteria in shaping processes (content and context)
Others: meeting of society forces of all kind (e.g. milieu)

17. The challenge Not habitually bringing background to the foreground
Create and take care of useful foreground communication
In accordance and/or dialogue with helpful backgrounds
Sensitive to background forces at work
Leave room for what is creating itself intuitively
Meta-communication if necessary