1. Doing More With Less…Consultancies Skills Become Critical For L&D Teams Stephanie J Dale, Blue Cross and Blue Shield of Florida Learning: Re-Imagined

3. Kindergarten Middle School Grad School Skillsoft Suite of Products Knowledge?

4. AgendaAgenda Blue Cross and Blue Shield of Florida Background Commitment to Learning Environmental Factors: Past State Future State: Centralized Model for L&D The Beginning… Picking Your First Project Problem Solving and Outcomes Skillsoft Tools The Vision Summary Q&A

5. Blue Cross and Blue Shield of Florida (BCBSF) Background Floridas leading health insurer – in business for over 60 years 4.2 million members 32% market share Life & Specialty Ventures and Government businesses Consolidated Businesses Serve over 8.8 million people $8.34 billion in revenue 19 consecutive years of positive financial performance 6800 employees throughout Florida Mission Based; Values Driven

6. Commitment to Learning Our Value Statement: Learning Organization, Continuous Improvement, Speed to Market

7. Environmental Factors: Past State Economy Healthcare reform looming PMPM Decentralized training models Nine known Training Admin roles and systems CBT development

8. Business Area Alignment Business Performance Consultants -Sales -Service - Marketing - Delivery - IT/IM - Business Systems - Finance - BPMO - HR - CCDS Exec/Org Dev. -Assessing -Coaching -Org Design -Change Mgmt -OE Learning Governance Board Future State Change Proposal

9. Skillsoft perspectives Conference 2008 The Beginning…

11. Building A Plane As We Are Flying

12. The First Project: Business Acumen Case Study COO deemed Business Acumen as a critical learning objective for entire company Training Plan approved by All Leaders Blended Learning Approach 10 Dialogue Designed e- learning Each leader participated in design Video taping, audio files Leaders recorded their scripts 2 ½ months time Instructor Led Training Business Acumen course developed with Paradigm Learning Officer and Director mandated in 2008 All management mandated in 2009

13. Training Administration Problem Solving Documentation Utilized Analysis of processes in all training admin areas Training Administration: 57 issues/barriers identified in process analysis Six main objectives covered 60% of these 57 issues. 75% of these were performed by Corporate Learning & Development training administrators. Decision: Implement Skillsoft ILT module and SARM Implemented in 1 ½ months for five areas of training

14. Skillsoft Tools Dialogue Design Dialogue Live Skillstudio ILT SARM Leadership Development Channel Chapters to Go Books 24/7 E-learning 24/7 Access

15. Business Area Alignment Business Performance Consultants -Sales -Service - Marketing - Delivery - IT/IM - Business Systems - Finance - BPMO - HR - CCDS Exec/Org Dev. -Assessing -Coaching -Org Design -Change Mgmt -OE Learning Governance Board Future State Change Proposal

16. The Vision Training Administration Consolidation 1 st Curriculum Design and Delivery Center: July 2009 Centralized in 2010 CBT Development consolidated: centralized throughout the organization Contingent/contract staff platform license by June 2009

17. Summary: Early Successes Benefits Education for open enrollment Business Acumen Dialogue Live utilized Dialogue Design utilized Consistency of messages LDC Single sign-on Utilization rates Skillsoft Service Agreement

18. Summary: Ongoing Challenges Change Ease of Use Animation with Dialogue IT Infrastructure

19. Q&A