1. Macro & Micro Org Design Reference Guide
The macro design provides the big picture on how the organization will align with future-state strategy and business demands
The micro design helps clarify the macro design will fit together at all levels of the organization
Description
Summary
The first step in the organization design is to determine the macro design, an outline of the ideal organization with ideal processes, structures, and systems for the whole organization.
The second step is the micro design that is needed to detail team configurations, roles, responsibilities, and staffing numbers
Content / Steps
Macro Focus
Streamline and simplify core processes spanning the entire business
Reconfigure how business units, departments, support groups and teams organize around processes
Eliminate functional silos and integrate people and resources around activities critical to organization success
Assign dedicated and shared resources to sections or levels of the organization
Consider policies, procedures, and information sharing, and development systems like recruitment and selection, training, performance management, and rewards
Micro Focus
Determine number and size of teams
Design specific roles and responsibilities for each team
12/7/2018
© 2016, 2017 Change Healthcare Solutions, LLC. All Rights Reserved.

2. Macro & Micro Org Design Reference Guide
Benefits of Four Classic Macro Design Options
Function
Builds functional excellence and depth of expertise
Employees like it: roles and decision-making are usually clear within the function
Efficient in terms of achieving benefits of scale
Provides clear career paths within functions
Good for a single product-line business; all businesses start with a functional structure
Geography
Creates a local focus – recognizes that not all regions are the same
Good for accountability – the head of a region coordinates everything happening in the region
Can enable efficient use of infrastructure through regional support services
Product
Moves decisions down to general managers; builds executive experience
Allows for diversification and focus based on product line or category
Fosters product development and innovation
Increases line of sight, accountability, and team identity
Allows success against niche competitors
Best when organization is large enough for each product line to have enough scale and product lines are very different
Customer
Allows for diversification and focus based on customer groups (size, industry, channel, market characteristics) – go-to-market innovation
B to B: do business the way key accounts or types of customers want to do business with you; build deep relationships
B to C: exploit insights into consumer segments
12/7/2018
© 2016, 2017 Change Healthcare Solutions, LLC. All Rights Reserved.