1. FACILITATOR NOTES:
The Hearts and Minds safety program was developed by Shell 2002, after years of co-operation with leading universities in Leiden, Manchester and Aberdeen. The program is being successfully applied in companies around the world.
The Hearts and Minds Toolkit assists in creating and maintaining change in the organisational safety culture by involving all staff in managing Health, Safety and Environment.
All the tools can be used in short sessions as well as parts of longer workshops.
In order to make the workshop materials attractive and fun to use, a lot of attention has been given to the design and colours.
The complete Toolkit as well as separate brochures can be ordered via:
The Energy institute:
All the profits are devoted to further development and updating of the tools as well as on HSSE related academic research.

2. Understanding Your HSE Culture
Sample Presentation

4. Understanding Your Culture
What?
A tool that helps to identify gaps in local HSE culture and agree plans to drive performance improvement
Why?
For the welfare of the workers as well as their supervisors we need to achieve Goal Zero
How?
By providing a clear view of both the present and the desired culture, by identifying behaviours that can help to reduce the gap, and by creating a personal Action Plan that leads towards improvement

5. Company Culture A strong culture is where everyone:
Values safety
Expects the unexpected
Knows what to do
Are open to suggestions
Wants to make a difference
Believes their behaviour makes a difference for others
And Managers in particular:
Lead by example
See the behaviour of others as reflecting their leadership

6. HSE Performance over time
Technology
and standards
Behaviour
Visible leadership / personal accountability
Shared purpose & belief
Aligned performance commitment & external view
HSE delivers business value
HSE
Management
Systems
Engineering improvements
Hardware improvements
Safety emphasis
E&H Compliance
Improved
culture
Integrated HSE-MS
Reporting
Assurance
Competence
Risk Management
Incident rate
Time

7. The Safety Culture Ladder
PATHOLOGICAL
who cares as long as we’re not caught
REACTIVE
Safety is important, we do a lot every time we have an accident
Increasing Trust/Accountability
Increasingly
informed
PROACTIVE
Safety leadership and values drive continuous improvement.
GENERATIVE
(High Reliability Orgs.)
HSE is how we do business round here
CALCULATIVE
we have systems in place to manage all hazards

8. Oganisational Characteristics Exercise
Read from left to right through the Organisational Characteristics table
Tick your current level as you read through the 18 dimensions (more than one tick is possible)
Not all descriptions are applicable for all organisational levels

9. Scoring Use the Score Sheet to calculate the overall score
What are you areas for improvement?
What level of maturity are you aiming for?
Compare your scores with others who were rating the same part of the organisation
Are the any differences?
Where do they come from?

12. How The Culture Feels Personally
Read from left to right through the Examples Of How The Culture Feels Personally
What will You do to improve the organisational safety culture?

13. Do you need to rethink your “I...” statements?
Are they
As advanced as you want the organisation to be?
Specific – Are you clear what they are going to do?
Visible – Could you film it?
Different – Is it a change from what you normally do?
Realistic – Are you able to do it?
Adequate – Do they match your aspired culture level?
Measurable – Can you tell what difference they will make?
Do you need to rethink your “I...” statements?

14. Personal Action Plan How can you improve? Is your Action Plan SMART:
What are you going to do differently?
When are you going to start?
How are you going to do it?
Who will review it?
When will the follow up be?
Is your Action Plan SMART:
Specific?
Measurable?
Achievable?
Realistic?
Time based?

15. Full version of this presentation is available to Hearts and Minds customers. Full Hearts & Minds presentations include facilitator notes, extra theory, slides and workshop activities If you would like to purchase any of the brochures in the Hearts and Minds Toolkit, please visit