1. The Power & Importance of a High Performing Culture & Leadership
Presented by: G. Chartrand President and CEO
September 2018

2. Culture: What is it?
Culture describes an organization’s typical way of thinking and behaving:
Includes its norms, values, beliefs, language, interpersonal behaviours, behavioural expectations and leadership styles

3. “Culture trumps strategy every time”
Culture: What is it?
“Culture trumps strategy every time”

4. Culture Shift Methodology
Leverage Points:
Personal Vision / Purpose / In Service / Why
Shared Vision / Collective Intelligence / Org. Cap
Participative Strategy Development Process/Own
Culture Shift / Importance of Trust
Learning Organization – creating right conditions

5. Shifting Organizational Culture
What are the drivers / leveraged actions that will shift or alter thinking and behaviour (culture)?

6. Strategic Alignment Model
Mission & Vision
Customer/Financial
Strategic Outcomes - - Value-Creating Processes/Learning & Growth Enablers
Strategic Themes
in a Balanced Scorecard
Strategy
Technical
Analytical
People
Organizational
Communications
Design
Decision-making & Accountability (Ownership)
Information systems
Rewards/incentives & Strategic Budgeting (Creating the right Conditions)
Skills
Structure
Culture
Norms
Values
Language
Behaviour
Leadership
Stewardship

7. Skills Drive Culture (i.e.)
Leadership / Stewardship / Coaching Skills - How Can I Help?
Dialogue and Reflection
Systems Thinking
Emotional Intelligence
Strategic / Leveraged Thinking

8. Structure Drives Culture (Org. DNA)

9. Servant Leadership
Robert K. Greenleaf
Two Opposites (“servant” and “leader” brought together)
Paradox / Creative tension

10. Reflections on Culture Shift
Presented by: G. Chartrand President and CEO
September 2018

11. Reflection: Leadership/Stewardship/Servant Leader
“The intensity of self-interest seems to burn all around us. We search, so often in vain, to find leaders we can have faith in. Our doubts are not about our leaders’ talents, but about their trustworthiness. We are unsure whether they are serving their institutions or themselves”
~ Peter Block Stewardship