1. Lecture Overview The 4 W’s of courseware Reasons for courseware
Timeline of training
Types of courseware
Slide provides an overview of what is to be covered in this lecture

2. Lecture Overview (continued)
Types of courseware
Courseware design
Real world example
Courseware exercise
Available courseware sites
Slide provides an overview of what is to be covered in this lecture

3. ? ? ? The 4 W’s of Courseware What is courseware? Who uses it?
Where is it used?
When is it used?
Who, What, When, and Where? The background of courseware ? ? ?

4. The 4 W’s of Courseware What is courseware?
Def: Courseware is the content and technique applied to instructional materials in electronic format (Marshall University)
Generic Def: Courseware is employee training done using a computer
The definition of courseware. For our intensive purposes, courseware is training given to employees using a computer. Courseware can be as broad as the help menu in your windows operating system.

5. The 4 W’s of Courseware Who uses courseware? Where is it used?
Managers to train employees
Where is it used?
Any business or organization that feels the need to train their staff
When is it used?
When technology increases and employees need to update theirs skills
This slide gives the general idea behind the necessity of courseware.

6. Reasons for Courseware
Technology is one of the biggest reasons for courseware
Train old employees “New Tricks”
Employees must constantly refine and update their skills
Even the brainy, nerdy people!!
Train new employees “All the tricks”
Companies have to keep up with technology. Therefore, they must constantly train their staff the newest techniques. Courseware helps with this training. Courseware can also be useful with the training of new employees. Courseware can be designed to educate a new employee on the exact tasks associated with their new job.

7. Technology Technology is always increasing Ex: AOL 4.0  AOL 6.0
Windows  Windows 95/98  Windows 2000
Technology is always improving. America Online and Windows are just examples of software that are updated regularly with the changing times.

8. Timeline of Training
Standard
Class
Reading
and text
Video
Computer
Based
Companies have always had to train their employees. Training like everything else also got better with technology. Training used to be limited to the standard classroom. Over time it has grown to use categorical text, video, and now computers! Training today can be much more efficient.
Technology has lead to editing and visual advantages using the newest digital advances

9. Types of Courseware “Different strokes for different folks”
Visual – “hands on” type of person;
Need pictures, graphs, etc. to learn and apply material
Non-Visual - can apply learned material from just reading it
Different learning techniques can be used for different people. This is one of the advantages of computer based training. It can be customizable.

10. Types of Courseware On CD-ROMs – visual and customizable
Books and Text – non-visual and very standardized
On the internet – visual and accessible
There many different types of computer based training ranging from the internet, to text, to software on CD-ROMs. This allows companies many different options to computer training.

11. Courseware Design What makes a good courseware design?
3 Principles in courseware design (according to PPI)
Sound Instructional Plan
- gives targets, learning objectives and goals
Adults learn best by doing
- Define, Show, Do, Review
Customization
- Learning experience is set up for the individual so there is maximum retention of the information to be learned
PPI – Productivity Point International
Define- gives a readable summary of the information being taught
Show- gives a visual aid of what is being taught
Do- Allows the user to participate
Review- tests the user of skills just taught

12. Making a courseware program
There are several professions that collaborate to make a good courseware program. All play a major role in the training program design. This collaboration among professions was taken from Classrooms and Courseware by Larry Stevens.

13. Making a courseware program
Good Design Personnel
Make features easy to use; computer friendly design
Expertise Personnel
Understands the information perfectly and makes sure everything is correctly stated; helps create the lesson to be taught
Computer Programming Personnel
Combines the information and easy features into a computer based program
The design personnel create a good design structure that it easily understood by the user. The Expertise Personnel focuses on teaching the material. They are the experts on the information being taught. Lastly, the programmer combines the lesson and the user friendly design together to create the computer training program.

14. Real World How does a company implement a courseware program?
Ex: A manufacturing company wants to increase it’s productivity. They decide to purchase some state of the art equipment. This equipment is expected to double the output production of the company.
Problem  The employees to do not understand exactly how the new system works

15. Real World Solution  Train your employees to use the new system
Train them by using a computer based program!!!

16. Real World Begin the Training Process Who and What?
- Who needs to be trained?
- What do your employees already know?
A company beginning the training process must find out exactly what their employees already know. This will allow them to efficiently teach their employees the right material without redundancy of information.

17. Real World
“You have to make sure you don’t train the right people in the wrong areas and the wrong people in the right areas!” ~ Gloria Sumka (Product marketing manager of training at Allen-Bradley)

18. Real World Gather data about your employee knowledge
Design a suitable learning program for the right people in the right areas
Depending on the size of the business, this could mean hiring an organization that specializes in courseware design
Lastly, Implement your training program

19. Real World The Before and After Before
Employees are not fully capable to meet the demands of their job
New system causes confusion
Employees become bored
The reason a company implements a training program is because their employees need to refine certain skills. Maybe also, they wanted to give all their employees a well rounded knowledge of what the company does.

20. Real World After Higher Employee moral Productivity
Employees are more knowledgeable
Knowledge brings a freshness to the workplace
Employees are excited to to back and apply their knowledge to their jobs
Employees feel they have more power because they have the knowledge to make more decisions
Productivity
Employees know more, ask less questions
Understand new system  runs more efficient
Employees feel good about themselves. Happy employees lead to higher production and efficiency rates.

21. Courseware Exercise
Courseware can be as simple as the help software that comes implemented in your Windows operating system
Lets Take a look!
For this example pretend you do not know how to make a shortcut for an icon on the desktop.
Go to the start menu and select HELP
Next, under the index, type in Creating shortcuts and then select: on the desktop
This is an exercise to give you an example of what courseware is like. Follow the steps given in the window’s help menu. This will teach you how to make a shortcut. It first defines the steps to creating a shortcut to you in words and then allows you to try it on your own.

22. Courseware Exercise Follow These steps Type Subject here
This is what the windows help menu looks like!

23. Pricing Depends on what you buy! Big Business Medium Business
$20  $5,000
Big Business
High Costs – hire someone to come in and set up a courseware program
Medium Business
Mild Costs – Pay a fixed fee and use software as much as desired
Small Business
Low Costs – Pay per person per use
Pricing varies for a variety of reasons. Business size, courseware type, and quality all play a role in pricing.

24. Available Courseware Sites
EZ-REF courseware
Blue Star Training and Software
Computer Confidence, Inc.
Computer Literacy Press
A couple of sites that offer courseware. These site are filled with plenty of information about their companies.

25. Courseware Summary The 4 W’s of courseware Reasons for courseware
Types of courseware
Courseware design
Making a courseware program
Available courseware sites