1. TRANSFORMATION OF INFORMATION TECHNOLOGY IN INSURANCE BUSINESS MODELS
HENDRISMAN RAHIM
CEO PT. Jiwasraya (Persero)
The Chairman of AAMAI
Yogyakarta, July 27, 2017

2. Advances in software and hardware that transforming Business Models
Social
Technology
Economic
Environmental
Political
FUTURE
FACTOR
Advances in software and hardware that transforming Business Models

3. Transformation of Tech. Information in
Business Models
Change of Distribution Models
Change of Data Analysis Models
Change of Strategic Decision Models

4. From Distribution Dominance to Distribution Destruction
Internet, mobility and social networking have changed the game over the past decade and have created a new generation of customers
Dominated Intermediaries
(agent & broker)
Buy ‘direct’ using online and of line ‘trust’ network
Understanding consumer and business needs, and then matching and tailoring insurance products and solutions to their needs.
This will result in a fundamental redefinition of the role of advice and the disappearance of distributors as a sales channel.

5. From Big and Structured Data to Unstructured Data
Software and hardware can translate unstructured data into operational processing
Capabilities to process
Big Data & Large Volume
Developing Storages with Capabilities to Analysis Unstructured Data
Capabilities the ‘big data’ trend, global investment in advanced analytical techniques is increasing in order to develop the capabilities to process large volumes of data
Artificial Intelligence techniques, such as machine learning, natural language understanding & intelligent decision-making will allow insurers to advance from using technology for transaction processing to decision-making

6. From Tactical Decision Making to Strategic Decision Making
Artificial Intelligence Techniques
Tactical & Operational
Decision Making
Strategic Decision Making
The industry will use large amounts of real-time sensor data, unstructured data from social networks, and multimedia data such as text, voice and video. Unstructured data for forward-looking strategic decisions such as, which product or solution is most suited for a client given their current and future situation, also proactively managing customer experience to enhance retention of the customers.
Historically, the insurance sector has used, primarily, internal data in a structured format to make tactical and operational decisions around which customers to target, how to price the risk, how to estimate the losses, etc.

7. Information Technology Transformation (in Insurance Industries)
Phase 1
Phase 2
Phase 3
Phase 4
Phase 5
Information Technology Transformation
(in Insurance Industries)

8. Benefit and Importance New Information Technology
Enhancing Operational Efficiencies
Increasing Revenue
Improving Customer Experiences
Benefit of New
Inf. Technology
The growth in smartphones, tablets, and cloud computing
The explosion of computing power and storage
The growth in active sensors and devices connected to the internet
Importance of New
Inf. Technology

9. THANK YOU