1. Critical Event Management Program

2. Health Advocate’s Key Differentiators
Our experienced professionals specialize in managing critical events
Deliver over 1,500 customized services each year
Consulting services to support HR departments
Robust training content with proven results
Standard documentation templates/processes for managing complex crises and disruptive events
Personalized onsite support
“When a crisis occurs, we partner with organizations to help meet their specific workplace needs.” 2 2

3. Program features
Access to professional, specialized services during workplace crises or critical events
Includes a bank of hours that can be utilized for management consultation, onsite support and risk mitigation training 3 3

4. We support a wide range of critical workplace events
Organizational change and restructuring
Merger and acquisition events
Unexpected death of a co-worker
Onsite accidents
Onsite violent events
Natural disasters
Other critical events 4 4

5. Key program components
Unlimited telephonic consultation with HR
Licensed Counselors available 24/7 to advise the Human Resources team on the best approach to respond to the event
Help develop an optimal plan for minimizing the event’s impact on employees and the organization
Our focus is to partner with HR to develop a strategy to address the situation, reduce employee disruption and provide a healing atmosphere 5 5

6. Key program components (continued)
Onsite Support (hours vary by policy)
Assess the event and its impact
Help develop an effective employee communications plan
Crisis counseling to help restore productivity and return the organization to normalcy more quickly
Onsite training t to help the organization better prepare for future events
Risk Mitigation Training (additional fee)
Available as a precautionary measure to address situations and minimize risk
Reasonable Suspicion Drug and Alcohol Training
Harassment Awareness
Workplace Violence 6 6

7. Pricing
Annual policies include hours/resources that can be used as needed
Plan
Annual Retainer Fee
Annual Telephonic Support
Number of Onsite Hours Included*
Additional Onsite Hours (3-Hour Blocks)
Gold
$10,000
Included 12
$800
Silver
$5,000 6
$1,000
Bronze
$2,500
N/A
$1,500
*Travel costs are included in the annual retainer fee; travel and related expenses are billed for additional onsite hours 7 7

8. Key benefits Faster return to a productive worksite
Consistency in employee communications
Improved strategies for addressing issues and problems
Reduced risk for lawsuits or other formal actions 8 8