1. 1.02 Strategies that can improve communication

2. 1.02 Understand effective communication
Bell Work Thursday
List the four types of verbal communication we talked about yesterday.
List the five parts of non-verbal communication.
1.02 Understand effective communication

3. Communication Strategies - Personal -
Use appropriate terms that patients can understand
Recognize influences and barriers to overcome them
Control behavior
1.02 Understand effective communication

4. Communication Strategies - Physical -
Hearing Impairment
Speak clearly
Look at the person talking
Use hearing devices
Eliminate unnecessary sounds
Go to a quiet area
1.02 Understand effective communication

5. Communication Strategies - Physical -
Visual Impairment
Use large print documents
Use tactile cues
1.02 Understand effective communication

6. Communication Strategies - Cultural -
Language
Secure an interpreter
Speak slowly
Use gestures
Use pictures
Avoid slang and local phrases
1.02 Understand effective communication

7. Communication Strategies - Cultural -
Religion
Know the practices of others
Be respectful of the practices of others
1.02 Understand effective communication

8. Communication Strategies - Cultural -
Diversity
Includes Eye Contact, Gestures, and Body Language
Can be interpreted as sign of hostility and disrespect in some cultures
Sign of listening and sincerity
Vary depending on cultural beliefs
1.02 Understand effective communication

9. Communication Strategies - Environmental -
Accessible patient care areas
Calm, quiet environment
Private area
1.02 Understand effective communication

10. Bell work for Wednesday-HSII
Jennifer is caring for a patient from another country. The patient wishes to perform ceremonial bathing. If this is not allowed, it is an example of which communication barrier?
Cultural
Environmental
Personal
Physical
Bob says "Hello" to Marta as he walks past her. Marta smiles at Bob. Using the communication model, what is the feedback?
Bob
"Hello"
Marta
Marta's smile
1.02 Understand effective communication