1. Follow Health, Safety and Security Procedures
Follow Health, Safety and Security Procedures - SITXOHS001A
Follow Health, Safety and Security Procedures
AGENDA
8. Security in Tourism and Hospitality Industry
9. Emergency Situations
10. Evacuation and Emergency Procedures
Presentation_3 // 17 TAFE NSI Ryde/MB_ZGtbc_2012

2. REVISION 1. Name 5 common types of workplace accidents / injuries:
burns, slips, falls, cuts, chemical spills, RSI, etc…
2. What is a procedure?
A procedure is how to carry out a task or duty. Usually a step by step guide that helps ensure compliance and consistency is the way a task is completed.

3. REVISION
3. Name 3 employee obligations regarding OH&S at the workplace:
Take reasonable care for their own, their colleagues and the public’s health and safety
Cooperate with employers to comply with OHS requirements
Report breaches of safety and potential risks
Work and behave in ways that are safe
Follow instructions and rules imposed by the employer.

4. Security in Tourism and Hospitality Industry
TOPIC 8
Security in Tourism and Hospitality Industry
General Issues
Privacy issues and security
Insurance / needs in T&H industry

5. Security Issues
Hospitality establishments have a responsibility for ensuring the health and safety of their employees and customers and they also have to provide a secure environment. A secure environment refers to providing personal, possession and property security. Organisations have many P&P in place to ensure that this security is given to employees and customers. The employees have a responsibility to follow security procedures and assist in maintaining high standards.

6. Security
Surveys conducted have shown that one of the most important criteria for choosing where to stay or visit is the security of the establishment.
Bad security not only loses customers and reduces revenue, it can be very costly in lost stock and inventory, high insurance cost, staff morale and reputation

7. What is ‘security’ concerned with?
Security is concerned with protecting:
People
Assets
Property
Refer to page 124

8. A security system may include:
Written procedures
Staff training in prevention and procedure in the event of security breaches
Regular review of existing systems
Clearly defined lines of authority in the event of security breaches
Reporting systems for security breaches
Evaluation of management of security breaches after the event.
Refer to page 124

9. Security procedures
Security procedures for hospitality enterprises are likely to include:
Emergency evacuation
Bomb threats
Armed robbery
Suspicious people
Access control
Premises security
Safety deposit boxes
Luggage security
Keys and locks security
Disturbances
Financial control
Refer to page 124

10. SECURITY Most Common T & H Security Situations : What are they?
Robbery
Theft by guest and staff
Suspicious or unusual behaviour
Unusual events or occurrences
Walk outs
Security of guest’s property and valuables
- valuables left in rooms
Security of Staff Property
Security of Staff and Customers
Key Control – lost room keys
Property damage
SECURITY

11. Procedures to Assist Security
Property Security Measures
key control systems
Cash Security Measures
limit on holding amounts
banking procedures
Asset Control Measures
accurate recording systems
regular stocktakes
Visitor and Guest security measures
acceptable behaviour
crowd control
access to facilities and services
systems in place for identifying and dealing with suspicious or strange behaviour

12. Security Measures
To provide effective security we should always think of the Four P’s
Physical
Procedural
Paper Control
Personnel

13. PHYSICAL SECURITY INCLUDES
Locks and keys
Alarms
Lighting
Restricted Access
Closed Circuit TV
Security Patrols
Cash Handling procedures
Safety Deposit Boxes
Departmental ID – Security Cards
Inspections
e.g.. of other 3 P’s

14. What Security Procedures should be in place?
Documents
Cash
Equipment
People
Key Control
How would you report any breach of security to you supervisor or manager?

15. What Security Procedures should be in place? ALWAYS REPORT:
Suspicious people
Broken locks and windows
Broken lighting around entrances
Variations to inventory
Pilfering
Unusual activities
Illegal items
Illegal activities
Unusual property AND unclaimed property
Missing keys
ALWAYS CHECK
stock received, floats at beginning and end of shifts,
computers are not left on and unattended

16. What Security Procedures should be in place
What Security Procedures should be in place? MAINTAINING THE SECURITY OF GUEST PROPERTY
Do not announce the guests room numbers at the front desk; use a key folder instead and have the room number written in it
Never issue duplicate key without permission or guests ID
Never give out information to anyone about the guests
Provide safety deposit boxes in the guests room or reception
Install self locking guest room doors
Instruct staff not to open guests rooms for unidentified persons
Instruct guests to remove valuables from their cars
Don’t display guests keys in public view

17. What is insurance?
Insurance is a way of protecting the interests of a business if anything goes wrong, such as:
Fire
Theft
Injury
Property damage
Refer to page 181

18. What insurance should organisations hold?
Liability insurance
Property insurance
Fire insurance
Loss of profits
Workers compensation
Refer to page 131

19. What is workers compensation?
Workers compensation is a compulsory insurance scheme designed to protect the financial security of the employer in the event an employee sustains an injury.
After an injury, an employee may be:
Financially compensated
Rehabilitated
A combination of both
Refer to page 131

21. TOPIC 9 Emergency Situations Bomb threat Natural disasters
Thefts, robbery
Chemical spills
Fire

22. Emergency Situations include
Bomb Threat
Intoxicated customers
Deranged customer
Accidents/Medical
Robbery or Armed hold up
Fire
Natural Disaster including floods and cyclones
Power failure
Chemical/Gas Leak
Structural fault or damage

23. Removing one of the above will stop the fire
WHAT MAKES A FIRE BURN?
HEAT
OXYGEN
FUEL
Removing one of the above will stop the fire

24. TYPES OF FIRE FIGHTING EQUIPMENT
Fire Blankets
Fire Extinguishers
Sprinkler System
Smoke Detectors
Hose and Reel
Evacuation Plan

25. Evacuation and Emergency Procedures
TOPIC 10
Evacuation and Emergency Procedures
Evacuation policies (organizational)
Emergency policies (organizational)
Reporting and recording security and emergency incidents

26. Do you know how to handle?
An evacuation due to fire
A bomb threat
Calling for an ambulance
Dealing with a robbery/hold up situation

27. General Procedures Fire Evacuation
Reported to manager on duty who will make the decision whether to try and contain the fire or evacuate the premises
Bomb Threat
Whoever takes the call should gather as much information as possible about the bomb and the call – while alerting another person to the call. The manager on duty will alert Emergency Services
Ambulance Procedures
First Aid Attendant will make decision to call ambulance – however you should provide the Ambulance service with as much information as possible
Nature of illness – brief medical history – age of person and what has been done so far
Report incident
Armed Holdup
Stay calm and obey robbers instructions. Activate security alarm only if safe to do so. Observe as much as possible and record your observations on ‘Bandit Description Form”
Remember
These are general procedures
Your workplace will have specific policies and procedures in place
And you MUST ensure you know their procedures

29. Reporting requirements
All security breaches, accidents, ‘near misses’ and injuries in the workplace, no matter how big or small, should be reported to management.
Refer to page 132

30. REPORTING AND FOLLOW UP PROCEDURES
When do you need to seek assistance?
Who from?
Who are your First Aid Attendants on duty?
Do you know the reporting procedures
Who, When, Where, Details
Do you have all the contact numbers for local authorities?
Do you know how to completing necessary reports?

31. Reporting injuries
All employers are required to maintain a log of injuries and near misses that occur in the workplace.
In the event of serious injury and fatality, the employer is obligated to report the event to their WorkCover Authority (who conducts an intensive investigation of the incident and the workplace).
Refer to page 134