1. Make and Receive Audio Calls
Skype for Business

2. Make and Receive Audio Calls
Course Objectives
Audio Device Settings
Making Calls to a Number
Making Calls to a Contact
Transfer Calls (Cold = Blind; Warm = Announced)

3. Make and Receive Audio Calls
Audio Device Settings
By default, Skype for Business automatically matches the hardware settings to your system settings.
However, you can adjust the settings to suit your own preferences. For example, calls can be set up to use different microphones or speakers
To set up your Audio Device, on the right-hand side of the Skype for Business window, click (Options)
Select Audio Device from the left-hand menu
Select the desired options to set the speaker and microphone.
To check the quality of your Audio click
Check Call Quality, follow the instructions in the test call which starts automatically
Listen to the message to check the audio quality
Hang up when completed
NOTE:- it is possible to access this option screen from other access points

4. Make and Receive Audio Calls
Setting up your Audio Device
In addition to setting up your Audio Device you can also easily switch between different Audio Sources both before and during a call.
Switch Audio Device - If you have multiple Audio Devices connected to your PC - You can easily switch between them
Switching Devices During Conversation - There may be times when you need to move your conversation from one audio device to another. For example switch between your PC Audio device to your Mobile phone.
From the conversation window select the Call Control icon, Devices then select your device accordingly.
This will move the call seamlessly to the device selected.

5. Make and Receive Audio Calls
Making a Call to a Number
Making External Calls - If you are enabled for Enterprise Voice
you will have the capability of making calls externally.
You can simply Copy and Paste or type in the telephone number
into the search bar and hit the return key to make the call.
Search for Contacts within Outlook
You can call contacts from Outlook by first searching for your contact
Once chosen contact found, go to their Contact Card
Click on their contact number to initiate a call
Using the Dial-Pad
Select the Phone Icon from the main Skype for Business Window
Enter the number from the Dial-Pad and click Call or hit the Return/Enter Key on the PC Keyboard
Note that the call is “normalised” – that is made into a full ddi number with country code prefixing it – it’s the way Skype for Business works.
At the University, you will need to preface an outside line with a 9 – this is to avoid confusion with some local numbers which are the same as longer dial strings.
You will be allowed to call the same numbers that you are now on the Siemens system – so if you could dial international numbers, you will still be able to. And vice versa.

6. Make and Receive Audio Calls
Making Call to a Contact
Make a Skype for Business Call - You can make a “Peer-to-Peer” call to one of your Contacts.
The Contact may sit within your company or it may be a *Federated Contact
First Search for your Contact
Hold the mouse pointer over the desired contact's picture.
Click the list arrow of the   icon.
Choose Skype Call.
Remember you may have started your conversation with an IM to your contact so if this is the case select the Audio icon from the conversation window and then choose Skype Call.
NOTE:- If you hover over the phone icon, it shows the last method
used to establish a connection to that contact – and clicking it will use
this method. If you wish to establish a connection via a different means
you should go to the Contact Card by clicking the adjacent down arrow
Peer to Peer – between the PCs over the data network or internet.
*Your Organisation may decide to create a federated relationship with other organisations.
This allows you to communicate faster and more effectively with others outside of your organisation such as partners, suppliers, customer or vendors.

7. Make and Receive Audio Calls
Using Call Controls - Mute
During Conversation you may need to manage Participants Audio and Video and Permissions
Muting Participants.
Right-Click on your participant and select Mute.
This will Mute their Audio from the conversation.
You can also Request to Unmute in the same way although the participant will need to Accept your Unmute request.
A Participant Icon is also provided to facilitate the management of large Audience participation where a Participant List is in use
Remove a Participant from a Conversation
Right-Click on the participant and select Remove to remove them from the conversation

8. Make and Receive Audio Calls
Using Call Controls - Hold
During a conversation, left-click on the Call Control icon, on the pane that appears, click on the Hold Call icon.
To resume the call, in the notification click Resume Call.
You can also resume the call by clicking the button at the bottom of the call window.
As an alternative to Hold you may also use Mute.
This will Mute your microphone so you will still be able to hear participants, they will not be able to hear you.
It is also possible to Mute your participants.
Right-Click on your participant and select Mute.
This will Mute their Audio from the conversation.
You can also request to Unmute in the same way although the participant will need to accept your Unmute request.

9. Make and Receive Audio Calls
Transferring Calls - Cold Transfer (aka Blind transfer)
At time, during a conversation you may need to Transfer the call on to someone else.
To transfer the current call without informing the third party from the conversation window
Click on the Call Control Audio Icon
In the pane which appears, select Transfer Tab
Type the name of the contact or number/extension to dial
Click Transfer button to carry out the transfer
The Call will now be transferred to the desired destination and your part of the conversation will end.

10. Make and Receive Audio Calls
Transferring Calls - Warm Transfer (aka announced transfer)
At times, during a conversation you may need to Transfer the call on to someone else.
Prior to you transferring the call you may want to speak to the third party before transferring the call to them.
Make a new call to the third party to whom you want to transfer the call; you can do this in the usual way, either directly from your contact list or by typing a number.
This will place your first Conversation Window on Hold
When the 3rd Party person answers, tell him or her that you are going to transfer a call.
Next, return to the window of the call that is on hold:
Hover over the Call Control Icon
Select Transfer Tab, your call will then be Transferred ending you participation automatically.
-You can also select the 3 dots within your conversation window and choose Merge this call into..