1. by Jim Barshop, DTM
June 6th, 2015

2. of difficult people in your life… How do you usually deal with them?
Describe some types
of difficult people in your life…
How do you usually deal with them?

3. Types of Difficult People…
Dominator
Micro Manager
Incapable
“Take an assignment and not perform it kind of guy or gal”
Don’t have the time
Angry
Unprepared
Accommodator
Jokester
Non-joiner
No Shower
Off Topic buddy!
Judge and Jury
Loquacious
(talks too much!)
Ineffective
Leader
Hem ’n Hawer
Suppressor
Hurt Feelings

5. A Needs-based Theory of Negotiations
“The Collaborator”
true win-win
“The
Competitor”
win-lose
Degrees of
Self Care
“The Compromiser”
win-win (sort of)
“The Loner”
lose-lose
“The Accommodator”
lose-win
Degrees of Caring for Others
(Ting-Toomey, 1988)

6. Collaboration Defined…
“…a principle-based process of working together
that produces trust, integrity and break-through
results by building true consensus, ownership and alignment in all aspects of the organization”
(Marshall, 1995)

7. D I C S DISC Model “Types” Fast S P E D Task Oriented
Driver
Dominance
Directed
Doer
Determined
Developer
Influencer
Inviting
Irrepressible
Imaginative
Interesting
Inspiring
Fast S P E D
Task Oriented
Relations Oriented
Concise
Conscientious
Cautious
Careful
Controlling
Candid
Competent
Steady
Sincere
Stable
Status Quo
Sentimental
Sweet
Slow
Slow C S

8. Driver Influencer Concise Steady
Dealing with the “Types”
Driver
Get to the point
Challenge them
Be blunt
Give goals
Give them opportunities
to win
Acknowledge them
Encourage empathy
to and involvement
from others
Influencer
Recognize them
Include them
Promote group work
Focus on the relationship
Help them stay organized
Guide them to follow through
Give them jobs connected
to people
Fast S P E D
Task Oriented
Relations Oriented
Use their expertise
Give them time to learn
Let them manage the tasks
Let them focus on quality
Encourage empathy
Give them the details
to wade through
Focus on the positive
Give them jobs connected
to precise tasks
Involve them on the team
Stay humble
Affirm them
Give opportunities to help
Be sincere and cooperative
Be patient and stay calm
Be a good listener
Give them jobs connected
to people
Concise
Steady
Slow

10. Skills Ethics Learning
Your“SALE”Box
Skills
Ethics
Attitude
Learning

11. What does Your “SALE” Box Look Like?
Assess
THEIR
“SALE” Box L

12. Begin with the End in Mind. Put First Things First. Think Win-Win.
Be Proactive.
Begin with the End in Mind.
Put First Things First.
Think Win-Win.
Seek First to Understand,
Then to be Understood.
Synergize.
Sharpen the Saw.
(Covey, 1989)

13. Dealing with Difficult People ROLE PLAY!
You are a Toastmasters club
President and another officer or member…

14. Collaborative Communications ROLE PLAY!
You are a spouse and
your partner…

15. Collaborative Communications ROLE PLAY!
Your 15 year old daughter
arrives home two hours past her (reasonable) curfew

16. Please give your honest,
Evaluation Time!
Please give your honest,
helpful feedback!
Thank you
for
Participating!!!
Thank you
for
Participating!!!
Thank you
for
Participating!!!
Thank you
for
Participating!!!
Thank you
for
Participating!!!
Thank you
for
Participating!!!