1. Public Engagement Events ‘What changes could we make?’
December 2016
‘What changes could we make?’

2. Welcome and Introduction
The plan for today
What today is for
Feeding back to us
Contact us
Welcome

3. Our 5 Challenges Patient experience Our clinical models Our finances
Our staff
Our buildings
Case for Change Overview

4. Engagement Events (held in November)
9th Nov
Public Engagement (Chorley)
We held 8 events throughout November in 3 locations
138 people attended
We shared the case for change, and held discussions on what was important to people about their health and care services
We have combined feedback into 12 key points
10th Nov
Public Engagement (Preston)
14th Nov
Public Engagement (South Ribble)
Engagement Events Feedback

5. You told us that … We want you to …
Improve our access to help and services. Provide the right care in the right place at the right time.
Help people to get the help they need by providing a single point of contact.
Use the resources we have better.
Help people to use the right services in the right way.
Share information between yourselves.
Share information with me.
Engagement Events Feedback

6. You told us that … We want you to …
Encourage people to take ownership of their own health and the way they use the NHS.
Provide care that is co-ordinated across all of the organisations involved in delivering it.
Reduce differences in how the same services are delivered across Lancashire.
Learn from what works and pass it on.
Improve staff recruitment, morale and retention.
Use IT and technology more.
Engagement Events Feedback

7. You also told us that you;
Are concerned over the temporary closure of A&E in Chorley
Had a distrust of plans and transparency
Were worried about open decision making
Were concerned about a risk of NHS privatisation
Wanted to ensure that NHS services remained free at the point of care
Engagement Events Feedback

8. Engagement Events Feedback
You said… we did…
Increased social media activity on Facebook and Twitter
Increased media activity – radio
Created and distributed leaflets and posters to:
GP Practices
Post Offices
Town Halls and council websites
Hospital sites
Leisure Centres
Community Centres
Libraries
Supermarkets
Pharmacies
Planning visits to VCFS meetings, forums, charities,
advocacy groups, schools, colleges and employers
Engagement Events Feedback

9. How our health and care services currently work
What is a model of Care

10. How could this be changed?
What is a model of Care

11. Table discussions Table Exercise 1 What do you think?
- What do you agree or disagree with?
- What are your worries or concerns?
What do you think?

12. Table discussions Table Exercise 2 What would you do?
- Consider your personal experiences
- Consider your local knowledge
- What you’ve heard today
What would you do?

13. What will happen next?
New ways of working will be developed further with clinical staff, taking in your feedback
We will consider how to deliver this new way of working and think about settings of care, workforce, estates, resources, technological solutions

14. Narrowing down our choices
We will then need to narrow down our choices by evaluating the different proposals by measuring them against Evaluation Criteria
Evaluation Criteria has been developed by Clinicians and ranked by them – its your turn

15. Narrowing down our choices Evaluation Criteria example – Buying a car
Criteria
Consideration
Score A
More reliable and better quality
Will a new car be more reliable?
Will a new car be more comfortable to drive?
Will a new car start better in winter? 3 B
Affordability
Can I afford to buy the car?
Can I afford the finance repayments?
Can I afford any services, parts and repairs that may be needed?
Can I afford the tax and insurance? 2 C
Improved safety
Would a new car have more airbags?
Would a new car have a better braking system?
Would a new car have additional safety alert features? 1 D
Availability of the vehicle
Would this new car be available in the UK?
How long would I have to wait for it to be delivered?
Is there somewhere locally that I could go to test drive the car? 4 E
Extra Features
Does the new car have heated seats?
Does the new car have cup holders?
Is the car available in the colour I would like? 5 15

16. Table discussions Table Exercise 3
Narrowing down
our choices looking at the evaluation criteria

17. Next Steps Gather information from all events
Share feedback on our website
Next round of public events in March

19. Thank you for coming Website: www.ourhealthourcarecl.nhs.uk
Phone: