1. Module 4.2 Integrating Unemployment benefits and employment services
Thursday
October 10, 2013

2. Single Window Service (SWS)
Governments committed to rethinking the way they conduct their business and provide citizens with excellent service at reasonable costs;
Many governments have adopted Single Window Initiatives to eliminate waste and inefficiencies and improve the quality of service;
The Single Window Service (SWS) concept stems from the guiding principles enshrined in the Social Protection Floors Recommendation, 2012 (No. 202);
The SWS advocates coordination and monitoring of all social protection and employment programmes through empowerment of the sub-national administration.

3. Single Window Service (SWS)
The SWS is a “one-stop shop” for the delivery of social protection programmes and employment services.
Embedded in government institutions and operated by the sub-national administration, the SWS is linked to the central level via a formalized reporting system.
This reporting mechanism should ensure the transparency and traceability of the social protection system.
It also facilitates better coordination between the local level (responsible for service delivery) and the central/national level (responsible for policy development, planning, monitoring and evaluation).

4. Single Window Service (SWS)
Advantages to SWS:
Integrated services allow governments, ministries and departments to share financial and human resources through SWS;
Standardize and simplify processes;
Collaborating to establish close linkages in order to jointly implement automated services;
Effectively control fraud and protect the integrity of the UI fund;

5. SWS in Cambodia - objectives
Extend social protection coverage
Unified database on beneficiaries
Shared procedures and tools (at least for registration)
Proximity of the SWS to the beneficiaries
Installation of combined benefit packages
Increase efficiencies and traceability
Shared administrative processes
Unified database on target beneficiaries and programmes
Unique Management Information System (MIS) to track the implementation and functioning
Installation of appeals mechanism
Trigger cross-ministerial coordination
Combined benefit packages
Joint monitoring of the Social Security System
Use of the same procedures and resources
Empower communities and local administration
Concrete roles and responsibilities to sub-national administration in the delivery of services and transfers
Proximity of the SWS offices to the beneficiaries

6. SWS in Cambodia – design main features
Coordination board, chaired by CARD-SPCU
NSPS DB
Monitoring of NSPS
MoLVT
JobCenters
TVET
NSSF
MoE
School feeding
Scholarship
MoH
HEFs
CBHIs
MoSAVY
NSSF-C
NFV
MRD
PWP
Synergies (Process and tools)
Increase outreach
Ombudsman
SSDM
in local administration
Empowerment
Combined packages
Counseling
Training
PWP

7. SWS in Cambodia – activities
Collection of information on residents
Collection and Spreading of information
Identification & selection of potential beneficiaries
Facilitation of enrolment / application
SP & employment monitoring and evaluation
Feedback and Grievance mechanism
Functional maintenance of SP Template and database 6 7 1 2 3 4 5

8. Essential Role of Information Technology
It is essential to have an effective Information Technology system as well as e-government services as well as an internet/intranet presence for citizens and UI staff;
Focus for many countries is on the citizen allowing for more electronic interaction and providing faster, more convenient and more responsive client service;
Many countries in South-East Asia have effective computer systems for staff and e-tools for employers and workers;
Both the business and systems sides of the organization need to work in close collaboration to develop effective systems;
On line activity will only increase in the future especially in ASEAN;