1. Q5 – How do businesses use collaboration systems for decision making?
Q1 – What is collaboration?
Q2 – How can you use collaboration systems to improve team communication?
Q3 – How can you use collaboration systems to manage content?
Q4 – How can you use collaboration systems to control workflow?
Q5 – How do businesses use collaboration systems for decision making?
Q6 – How do businesses use collaboration systems for problem solving?
Q7 – How do businesses use collaboration systems for project management?
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2. Operational decisions
Obtain data from transaction processing systems
Require very little collaboration
Managerial decisions
Focus on the allocation and utilization of resources
Require some collaboration
Strategic decisions
Are broader in their scope and center around organizational issues
Are almost always collaborative
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3. Who Makes Which Decisions?

4. 2 Types of Decision Making
Structured
Understood and accepted method for making decisions
Require very little collaboration
No feedback or iteration are necessary
Unstructured
No agreed-on decision-making method
Are often a collaborative process
Feedback and iteration are crucial
Communications systems are very important to the process
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5. What is the relationship between decision types and decision processes?
Operational decisions typically use a structured process.
Strategic decisions typically use an unstructured process.
Managerial decisions use both structured and unstructured processes.
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6. Q5 – How do businesses use collaboration systems for decision making?
Fig 2-15 Collaboration Needs for Decision Types
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