2. The ICT Coalition Manufacturers of connected devices
Network operators and connectivity providers
Online content and service providers
First Report on the Implementation of the ICT Principles

3. Assessment Process Testing and Evaluation Stakeholder Feedback
Document Review Assessing relevant data/ documents for each of the providers
Company Reports Assessing self-statements against the Principles
Stakeholder Feedback
Assessing third party comments against the
Principles
Testing and Evaluation
Assessing against what has been observed on their service
First Report on the Implementation of the ICT Principles

4. Key Findings The ICT Principles have:
Contributed to greater child online safety
Represent good industry practice by companies that take safety and online child protection seriously
Demonstrate commitment to cooperate on an industry wide basis
Enhanced access, parental controls, report abuse mechanisms, privacy protection and education through implementation of ICT Principles
Act as a foundation for future development
First Report on the Implementation of the ICT Principles

5. Principle 1: Content Main Areas Findings
Indicate clearly where a service they offer may include inappropriate content for children
All companies have measures in place
Content classification/labelling used by companies
Display prominently options which are available to control access to certain content
Access controls
Different solutions for types of content
Display clear AUP / relevant Terms of Service
All companies have Terms in place
Ensure reporting options are in the relevant areas of the service.
Reporting options are available in nearly all companies
First Report on the Implementation of the ICT Principles

6. Terms of Use
All companies were found to present easily accessible Terms and Conditions for users of services.
Companies with UGC were found to offer clear guidance on the kind of content and behaviour permitted.
Consequences of violations of terms of service were also found to be clear and consistent.
First Report on the Implementation of the ICT Principles

7. Reporting
Reporting buttons to file a complaint in relation to content are used by five companies.
Other companies used a link to their customer services channel as the reporting option.
No reporting option in two cases.
Reporting options for UGC / cloud hosting services appropriately located
First Report on the Implementation of the ICT Principles

8. Supporting Information
Nearly all companies give information about blocking or restricting access
How to report/flag content is supported
Fewer companies provide information about content labelling
First Report on the Implementation of the ICT Principles

9. Mapping Implementation
First Report on the Implementation of the ICT Principles

10. Principle 2: Parental Controls
Main Areas
Findings
Manufacturers
All companies have controls in place
Parental PIN lock and password protection for restricted access
Network providers
Own / Third-party parental control products
Variety of solutions for mobile
Service and content providers
Approach to restricting access or age-gating varies according to service
First Report on the Implementation of the ICT Principles

11. Manufacturers
Manufacturers including LG Electronics, Nokia and Google have developed parental control features on their respective operating systems.
Some gaps remain in the implementation for all devices and platforms and variation in the features offered.
First Report on the Implementation of the ICT Principles

12. Network Operators
Parental control solutions for fixed internet access are well-established
Parental control offerings for the mobile environment are not as well developed.
All mobile operators offer a basic level of control with a child safe mobile package to manage children’s mobile use.
Six companies offer a full-featured parental control solution for mobile devices.
First Report on the Implementation of the ICT Principles

13. Content / Service Providers
Unibet and Bwin.Party - content is strictly for over-18s
Facebook: access to over-18s content is restricted
Parental guidance on managing young people’s social media presence.
First Report on the Implementation of the ICT Principles

14. Summary
First Report on the Implementation of the ICT Principles

15. Principle 3: Dealing with abuse/misuse
Main Areas
Findings
Provide a clear and simple process whereby users can report content or behaviour
All companies where relevant have implemented reporting procedures
Implement appropriate procedures for reviewing user reports
A range of procedures according to the nature of the service
Provide clear information to users on all available report and review procedures.
Report feedback is supported but not in all cases
Place and review regularly links to these reporting options
Reporting typically at the point where content is posted
Place links to relevant child welfare organisations
External links widely supported
Ensure that moderators who review user reports are properly trained
Companies confirm trained and the most experienced moderators deal with report handling
First Report on the Implementation of the ICT Principles

16. Reporting Mechanisms
An online reporting template/linked form reporting button principal mechanism
Customer care
Not applicable in the case of Bwin.Party, Unibet, LG Electronics
First Report on the Implementation of the ICT Principles

17. Accessibility Where 12 include separate report facility on safety page
Hosting providers: where content is located
Who may report?
Registered users in the case of Google and TDC
Otherwise everyone including non-users
First Report on the Implementation of the ICT Principles

18. Supporting with Information
Most give advice about what and how to make a report
6 companies give feedback to users
5 describe how reports are typically handled
First Report on the Implementation of the ICT Principles

19. Other Means of Reporting
Portugal Telecom’s Customer's Ombudsman
Deutsche Telekom
Child Safety Officer in each subsidiary as external point of contact
First Report on the Implementation of the ICT Principles

20. Other Means of Reporting
Protegete App
First Report on the Implementation of the ICT Principles

21. Principle 4: Child Sexual Abuse or illegal contact
Main Areas
Findings
Cooperate with law enforcement authorities and other agencies
All companies have implemented policies to combat online child abuse
Facilitate notification of suspected child abuse content
Combination of own and national hotline reporting mechanisms in place
Ensure prompt removal of illegal content once notified
Report handling procedures in accordance with national law implemented
Provide relevant additional information and / or links
Information resources and links to external organisations including support agencies
First Report on the Implementation of the ICT Principles

22. Scope of Company Policy
Prohibit illegal content/contact through Terms of Use
Implement reporting mechanisms
Procedures for ‘notice/takedown’
Promote partnerships
Proactively detect and combat spread of CAM (Google, Facebook, Portugal Telecom)
Not relevant in 3 cases
Members include:
Deutsche Telekom
Orange
Telecom Italia
Telefónica
Telenor
TeliaSonera
Vodafone
First Report on the Implementation of the ICT Principles

23. Reporting Mechanisms
10 companies provide link to national hotline as main reporting mechanism
5 companies use both own-company and link to hotline facility
‘Report abuse’ option also acts as reporting mechanism for CAM
Not applicable in 3 cases
First Report on the Implementation of the ICT Principles

24. Report Handling Procedures
Main Steps
Approved internal procedure for handling reports
Referral to law enforcement
Referral to hotline
National variations in handling of suspected illegal content
First Report on the Implementation of the ICT Principles

25. Additional Measures
Mobile operators implement IWF blocklist where legal to do so
DT Group requires third-party providers to comply with NTD rules
Facebook uses PhotoDNA to prevent upload of illegal images
Google restriction on 13,000 search queries
First Report on the Implementation of the ICT Principles

26. Principle 5: Privacy and Control
Main Areas
Findings
Manage privacy settings appropriate for children and young people
Range of responses from manufacturers, connectivity and content/service providers
Offer a range of privacy settings that are easy to understand and accessible
Privacy options to control how content is shared No single approach on default settings
Raise user awareness of privacy controls
Evidence of good information support
Raise awareness among stakeholders of industry good practice
Important initiatives in mobile privacy
First Report on the Implementation of the ICT Principles

27. Privacy for under-18s Mobile ‘child safe’ packages Child-safe browsers
Restrictions on collection data from minors
Tailored communication services, e.g. SAPO Mail Kids for under-13s (Portugal Telecom)
First Report on the Implementation of the ICT Principles

28. Privacy for under-18s Default communication ‘your circles’
Contact by outsiders restricted
Personal information restricted to only you
Location information disabled by default
Changing default settings brings up educational messages
Default share with ‘friends only’
Cannot receive contact from strangers
Personal information not available publicly and not available in search
Tagged by max of ‘friends of friends
Location disabled by default
Sharing publicly brings up educational messages
First Report on the Implementation of the ICT Principles

29. Promoting Awareness of Privacy
Help resources explaining privacy features
Video tutorials about how to use and manage privacy settings
Tips and reminders at point where users share content
Opportunity to submit a privacy complaint
Few external links evident
First Report on the Implementation of the ICT Principles

30. Summary
First Report on the Implementation of the ICT Principles

31. Principle 6: Education and Awareness
Main Areas
Findings
Provide access to up-to-date information
All companies have support in place for awareness-raising
Extensive and diverse initiatives
Provide advice about features and functionality
Online help features, video tutorials and tips widely deployed
Provide links to external sources of relevant authoritative advice
Wide range of resources evident
Good examples of industry cooperation and partnerships with NGOs
Support parents and teachers in educating about risks
Primary target group is parents
Education resources and direct training also feature
First Report on the Implementation of the ICT Principles

32. Resources Online materials supporting safe and responsible use
Key topics covered: Cyberbullying Safe mobile use Contact with strangers Privacy Downloading/Copyright
First Report on the Implementation of the ICT Principles

33. Target Audience
Parents the most important group followed by teenagers, teachers and younger users
Content-sharing platforms the main content for youth education and awareness
Specific products, e.g. ‘walled gardens’, for educating younger users
First Report on the Implementation of the ICT Principles

34. Partnerships
Wide range of examples, e.g. KPN 10 year partnership Mijn Kind Online
Active involvement in delivery of training
Telecom Italia ‘Anche Io Ho Qualcosa Da Dire’
Portugal Telecom’s Comunicar em Segurança corporate volunteer programme
Research partnerships, e.g. Bwin.Party
First Report on the Implementation of the ICT Principles

35. Areas for further development
Use of mobile devices presents new areas of challenge for safety
Parental controls for mobile not fully implemented
Content classification uneven especially in the apps market
Developing better guidance and approaches to labelling for user- generated content a priority for the industry as a whole
Implementing GSMA Privacy Guidelines for Mobile Application Development an ongoing area of work and needs to be assessed
Promoting wider awareness, through relevant partnerships and localisation of resources is needed
First Report on the Implementation of the ICT Principles

36. Key Recommendations for Future Actions
Develop a rolling ICT Principles Action Plan detailing specific commitments and metrics to address issues identified on a cross-industry basis
Promote wider adoption of the ICT Principles to include: device manufacturers, apps/content developers, gaming platforms
Develop new partnerships for knowledge exchange, research, innovation and education
First Report on the Implementation of the ICT Principles

37. Brian O’Neill Thuy Dinh Dublin Institute of Technology Email: brian
Brian O’Neill Thuy Dinh Dublin Institute of Technology Copy of the report available online:
First Report on the Implementation of the ICT Principles