1. Client Services BEST PRACTICES

2. AGENDA Introduction Support Portal Walkthrough
Ticket Submission Education
‘Complete’ vs. ‘Incomplete’ Tickets
Q & A
Wendy
Date: 9/13/2017

3. Support Portal Walkthrough
Inputting a Ticket
Searching for Job Aides
Wendy

4. Ticket Submission Education
What avenues are available to submit Tickets?
What info should you have ready?
What are the standard expectations?

5. Complete vs. Incomplete!
What is an incomplete Ticket?
What is a complete Ticket?
What are some examples of a complete and incomplete Ticket?

6. Questions?