1. Designing a Stellar SC Works Center Operational Plan
Presented By:
Richalene M. Kozumplik, Owner
Accelerating Higher Achievements Consulting
134 W. Third Street
Peru, IN 46970
Phone: Fax:

2. If you don’t know where you are going, you may end up somewhere else!
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3. Introductory Activity
Take a Stand
Totally Agree
Totally Disagree
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4. “Want to Learns” and Logistics
Discover “Want to Learns”
Review Agenda
Learning techniques
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5. Discover “Want to Learns”
With your group, determine at least 2 questions you have regarding writing an effective operational plan
Report out
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6. Accelerating Higher Achievements (AHA) Consulting
Agenda
Welcome/Introductory Activity
Logistics and Discover “Want to Learns”
Why an Operational Plan is Important
Operational Plan Definition
3 Questions that Guide Operational Planning
Elements of Effective/Efficient Operational Plans
Next Steps Action Planning
Review/Celebrate/Debrief/Feedback
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7. Accelerating Higher Achievements (AHA) Consulting
Learning Techniques
AH HA! BOARD
Purpose: To highlight and capture new learnings you have had.
PARKING LOT BOARD
Purpose: To seek clarification and propose, additional opportunities for learning.
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8. Why An Operational Plan is Important
Activity and discussion
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9. Accelerating Higher Achievements (AHA) Consulting
“Status quo is always poised to meet the last challenge, not the next one.” Dr. Bill Christopher
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10. Why is an Operational Plan Important?
With those at your table, list the reasons why an effective operational plan is important for your SC Works Center.
After 2 minutes, the table with the most answers is the winner and will receive a prize!
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11. Operational Plan Definition
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12. What is an Operational Plan?
An operational plan is a formal statement of a set of goals, the reasons they are believed attainable, and the plan for reaching those goals.
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13. Developing Your SC Works Center Operational Plan
Process versus content
Process Elements
Content Elements
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14. Process Versus Content
Addresses “how” the plan is developed
Addresses “what” goes into the plan
Both are important…
Do not lose sight of either one
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15. Operational Plan Process
Key process elements tips
Building your area’s process to develop the plan
Building your process activity
Operational Plan Process
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16. Key Process Elements Tips
Developed by all partners in the Center
Don’t be parochial when developing it
Start with the customers and outcomes in mind
Then determine:
Services/products
Roles of partners (service maps)
Service flow (process maps)
How it will be funded (resource maps)
It is not the right to do as you please, but what is right for the customer!
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17. Building Your Area’s Process to Develop the Plan
Membership
Roles
Leader
Facilitator
Historian
Meeting Schedule
Operating Guidelines /Ground Rules
Communication Methods
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18. Building Your Process Activity
Get with members of your area, or if alone, join another area
Work through the Process Action Plan Form until time is called
Report out
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19. Operational Plan Content
3 questions that guide content operational planning
Content elements activity
Elements of effective/efficient operational plans
Review of each element
Connect elements to certification standards/measures
Content elements planning
Operational Plan Content
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20. 3 Questions That Guide Content Operational Planning
Where is your Center now?
Where is your Center going?
How will your Center get there?
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21. Operational Plan Content Elements Activity
With your group, discuss what should be included within an effective operational plan.
When time is called, report out
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22. Elements of Effective Operational Plans
Business overview
Products and services
Outreach plan
Performance Outcomes
Management/ Organizational Structure
Center Accessibility
Center services flow
Financial Plan
Attachments (MOU and RSA)
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23. Accelerating Higher Achievements (AHA) Consulting
Business Overview
What business you are in and how determined
Job development
Job placement
Counseling
Skills development
Skills training
Target customers and how determined
Job seeker
Business
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24. Center Products and Services
Offered to
All customers
Targeted customers
Competitors and how you are different from them
Market niche
Current
Projected
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25. Accelerating Higher Achievements (AHA) Consulting
Outreach Plan
What you will market/outreach
How/Methods
Role of each partner
How to
Know if outreach plan is successful
Build on that success
Correct if not successful
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26. Accelerating Higher Achievements (AHA) Consulting
Performance Outcomes
Measures/Goal
Overall Center
Each agency’s portion
What data to collect and method(s)
How share results
Customer satisfaction
Collect
Analyze
Utilize
Share results
How to address non-performance of
Overall system
Center
Each agency
Method to communicate barriers to WIB
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27. Center Management/Organizational Structure
Management structure
Overall system
Each Center
Difference between Center
Operator
Manager
Organizational Chart
Communication process
WIB vision and goals
Center decisions to all
Policies
Frontline feedback/input
Maintain and update materials
Who makes what decisions
Staff Training/ Development Process
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28. Accelerating Higher Achievements (AHA) Consulting
Center Accessibility
Office maintenance
Facilities
Materials
Equipment
Adequate staffing
How use intermittent staff
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29. Accelerating Higher Achievements (AHA) Consulting
Center Services Flow
Service flow
How customers access each service
Where new products/ services fit in flow
Assistance needed and from whom
How to assist partner(s) not partnering
How WIB can assist
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30. Accelerating Higher Achievements (AHA) Consulting
Center Financial Plan
Full Center budget including
Partner support
How determined
Efficiency - process to
Evaluate
Improve
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31. Accelerating Higher Achievements (AHA) Consulting
Attachments
Memorandums of Understanding (MOU)
Resource Sharing Agreement (RSA)
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32. Connect Elements to Certification Standards/Measures
With your group, review the Management and Job Seeker Certification measures.
For each, check the column of the Operational Plan Elements that incorporates that measure.
Report out
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33. Content Elements Planning
As time permits, review each element and begin to develop your SC Works Center Operational Plan
Ask clarifying questions as needed to continue working
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34. Change happens when someone sees the next step!
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35. Next Steps Action Planning
Review the slides and activities we have completed during the session
Determine the next steps your area needs to do to complete its Operational Plan
Report out
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36. Never let what you CAN’T do interfere with what you CAN do!
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37. Accelerating Higher Achievements (AHA) Consulting
What I Wanted to Learn….
Additional Questions?
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38. Session Review/Celebration
Take a sheet of paper
Write one thing you will remember about this workshop
When completed, roll into a ball
Await further instructions
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39. Accelerating Higher Achievements (AHA) Consulting
Session Evaluation
Complete the evaluation form
Return to Ricki or leave on table
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40. Accelerating Higher Achievements (AHA) Consulting
Coming together is a beginning keeping together is progress working together is a success!
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