2. In this era of globalization and free trade, the world we live in is changing really fast with new structures, technologies, business processes, leadership styles, systems, standards, talent management and customer orientation. The need to develop and unleashed the human talent of organisations have become more important and urgent in order to survive in this great race for business supremacy in this 21 st Century or also better known in the era of the Knowledge Economy (K-Economy). Quality Control Circles or QCCs' have been in existence since 1962 as was started in Japan and later gained popularity and acceptance in other parts of the world including Malaysia. QCC@ICC or KMK (kumpulan Meningkat Mutu Kerja) as also known in the Malaysian government sectors have officially started in 1983. Currently the national Productivity Corporation (NPC) now known as the Malaysia Productitivity Corporation (MPC) as well as the Institut Tadbiran Awam Negara (INTAN) will soon organised the 25 Th QCC/5 th ICC Convention (Innovative and Creative Circles or ICC as now being known and promoted by NPC) and 25 th KMK National Convention for the respective private sectors and public (government) sectors.

3. For all Participants: For all Participants: Understand the true (real) meaning of the philosophy of QCC @ICC especially based on the Union Of Japanese Scientists and Engineers (JUSE) QC Circle Koryo (General Principles) of the QC Circle) including all aspects of the QCC Fundamentals, History and Purpose. The Malaysia QCC @ ICC Story and Journey will also be highlighted for all participants knowledge. For Facilitators: For Facilitators: they should be able to train, facilitate and guide their QCC @ICC Leaders and Members in carrying our their QCC @ ICC projects to completion. They are also to be able to Report to Management on all the QCC ©ICC Status and Progress.

4. For Leaders For Leaders: they should be able to lead their QCC @ ICC and possess a clear understanding on the purpose of the QCC @ ICC activities, the proper utilization of the QC Tools and Techniques, their roles and responsibilities as a Leader and together with their Members complete their QCC @ ICC projects in the stipulated time frame as well as producing the best results based on their Plan-Do-Check-Act Cycle of Control and Improvement. The Leaders will also possess the right communication techniques and rapport with their Facilitators or Mentors. For Members For Members: they should be able to understand the QCC Philosophy and Fundamentals of the QCC including the understanding on the proper usage of the Basic QC Tools and Techniques. The members will also understand their roles and responsibilities in their QCC @ ICC and to complete their QCC @ ICC projects in the stipulated time frame as well as producing the best results based on their Plan-Do-Check-Act Cycle of Control & Improvement

5. 1.QCC @ ICC Philosophy including History of QCC @ ICC in Malaysia. 2.The QCC Secretariat- Roles & Responsibilities. 3.The Role of Facilitators, Team Leaders and Team Members 4.Quality Improvement Tools like Basic 7 QC Tools and the 7 management Tools for QC (M&)-where necessary. 5.QCC @ ICC Project based on the P-D-C-A Cycle of Control and Improvement. 6.QCC @ ICC Project Report & Presentation 7.QCC @ ICC Presentation Judging Criteria. 8.How to maintain and improve further the QCC @ ICC Teamwork and Projects. 9.QCC @ ICC relations with subjects like Zero Defect (ZD) Culture (including Zero Changeovers, Zero Defects, Zero Waste, Zero Delays, Zero Injuries and Zero Breakdown), Kaizen,5-S (Visual Organization & Good Housekeeping), Cross Functional Teamworking, World Class Performance factors and others (if necessary) 10.How to make QCC @ ICC People and Projects to bring great impact to Your Co's Business Results.

6. Ramli Abu Hassan is an author, trainer, consultant, speaker and promoter. He is Founder and Managing Director of Diversified Promotion & Service Sdn.Bhd. or DPS, a Malaysian locally incorporated company since 25 th June,1996.DPS have been mainly involved in the business of Training& Consulting, Professional Sports Promotion and Marketing of Malaysian made products both domestically and overseas. In the Training & Consulting business, DPS helps organizations both in the private and government sectors build world-class talent through unleashing their hidden talents as well as making continual improvements in their work areas, leadership and personal performances plus increase in their knowledge of quality, productivity, team building and team working like Quality Control Circle / Innovative & Creative Circle (QCC@ICC) and Managers Quality Team (MQT) /Quality Improvement Team (QIT.)

7. He is the author of the book Revolusi Aksi or Action Revolution published on 24 th March,2006 plus hundreds of articles on quality and productivity improvements, sports management and promotions, human capital, leadership and general subjects like hobbies and travels. He has now his own website that features his thoughts, events and happenings. He works with organizations to establish World Class Performance in their business and satisfaction of customers,designing and establishing corporate universities (your in- house university or learning centres)as well as all aspects of Quality and Productivity Improvements. Ramli has been in collaboration with Global Experts on subjects like World Class Performance, Corporate Universities, Quality,Productivity and Sustainable Development Initiatives including Environment plus his other areas of Professional Sports Promotion and Management. He is an active member of the Malaysian International Chamber of Commerce and Industry(MICCI),Business Council for Sustainable Development of Malaysia (BCSDM),American Society for Quality (ASQ),Institute of Quality Malaysia (IQM) as well as the Malaysian Representative for World Boxing Council and World Boxing Council for Muay Thai. Ramli also have good collaboration with many major sports organizations both in Malaysia and Overseas like PESAKA,MABF,KBC,IBF and others.