1. Welcome

2. Aims of the day
Offer opportunities for development, networking and support so members feel they can have the greatest influence
Provide members with an opportunity to give feedback
Ideas about how we can improve the involvement of members as partners in the future.

3. Registration & Networking
Agenda for the day
Item
Presenter
9.30
Registration & Networking
10:00
Welcome
Dr Anand Rischie, NHS Walsall CCG Chair
Paul Maubach, NHS Walsall CCG Accountable Officer
10.20
Volunteering & resilient communities
Alex Boys, One Walsall Chief Executive
10.40
Effective PPGs
Workshop
Paul Higgitt, Healthwatch Walsall Manager
Hardeep Dhillon, NHS Walsall CCG Head of Communications & Engagement
Break
11.25
Effective PPGs (con’t)
12.00
Sharing Good Practice
Chris Blunt, Northgate & Portland Practice Manager
Dianne Beddows, All Saints PRG Chair
12:20
NHS70
What’s your pledge?
All
12.30
Lunch
1.15
Joining up Health & Social Care
Paul Tulley, NHS Walsall CCG Director of Commissioning
2.15
Next steps & Close
2.30
End

4. Paul Maubach NHS Walsall CCG Accountable Officer

5. Who are we? Membership body, with local GP practices as the members
Responsible for commissioning health care
Independent, and accountable to the Secretary of State for Health
We spend £346m a year on full range of healthcare services for each and every person registered with a GP in Walsall.

6. The changing face of Primary Care
General practice has been at the centre of how we provide health services. Primary care and general practice are currently facing significant challenges, including:
An increasing and aging population with more complex health needs
Increased demand for GP appointments
Increasing workforce pressures – such as an ageing medical and nursing workforce
Therefore things need to be done differently:
More care provided out-of-hospital
Patients given greater control of their own care with more focus on prevention and public health
GP practices working together alongside the hospital,
community, social care and voluntary sector to deliver
care in the future

7. What is happening locally?
More patients are now living with multiple long term conditions and have more complex health needs. Therefore, the best way to support these patients is through “multidisciplinary teams” which brings together knowledge and skills from health, social care and the voluntary sector.
Within Walsall these teams now operate across four localities:
Recently GP practices across Walsall CCG also agreed to align with these 4 localities, which will enable staff to work more closely together to support patients and meet their specific health needs.
North
South
East
West

8. Importance of PPGs
Prevention and management of long-term conditions is one of the greatest challenges facing the NHS and health and care systems.
Patient Participation Groups (PPGs) play an important part in helping CCGs engage with patients and help a practice to deliver the highest possible quality of service to its patients
By contacting hard-to-reach patients, PPGs are able to present the wider patient perspective
Effective communication has many benefits, from reducing complaints to helping patients to manage their own health
PPGs can help in many ways but practices and the wider NHS have to be willing to listen

9. Our commitment to PPGs Excellent practices and PPGs go hand-in-hand.
We are committed to helping and supporting PPGs to work together in equal partnership we can ensure we listen to patients, to offer services that truly meet their needs.

10. “The NHS belongs to the people
“The NHS belongs to the people. The NHS is founded on a common set of principles and values that bind together the communities and people it serves – patients and public – and the staff who work for it.”
NHS Constitution

11. Alex Boyes Chief Executive, One Walsall

12. Effective PPGs Workshop
Paul Higget, Healthwatch WalsallHardeep Dhillon, Walsall CCG

13. Working with Walsall CCG, PPG’s and Healthwatch
Who are we?
Working with Walsall CCG, PPG’s and Healthwatch

14. ‘The Patient Voice’ Commitment to ensuring Patients Have a Say
Are Listened to 
Sharing Best Practice 
Sharing Overarching Patient Issues
Can Influence Change at Primary Care Level

15. Why PPGs Matter
Pivotal Role in Communicating to Commissioners & Providers
Telling the Real Picture 
Informing Patients of Changing Face of Primary Care

16. Break

17. Where are we now?
Where do we want to be?
How can we get there ?

18. Feedback

19. The Value of Patient Groups
Chris Blunt
Practice/Business Manager
Portland Medical Practice/Northgate Practice

20. Benefits of a Patient Group
Resource for patients
Patient ‘champions’ who understand the practice
Group to discuss shared issues
Support/friendship
Resource for Practice
Patient reflection/reference point
‘A view from the other side of the fence’
Support for the wider patient population
Encouragement!

21. What have Northgate & Portland Groups done to support their practices?

22. Visible Presence

23. Aldridge Health Fairs Weight Loss Advice CPR Training
Quit Smoking Advice
Alcoholics Anonymous
Samaritans
Physiotherapy
Chiropody & Podiatry
Age UK
Mini Health Assessments
Children's Activities
Patient Online Access Tutorials
Etc.

24. Regular Patient Group Meetings
Meeting every 6-8 weeks
Practice Meeting Room made available
Practice Manager/GP attendance as appropriate
Open to ALL patients
Innovative and Forward- thinking
Structured with agenda & minutes issued
Good feedback provided to practices on issues

25. Provision of Equipment

26. Support with Patient Education
Describing the benefits of and showing patients how to use ‘Patient Online Access’
Supporting NHS initiative concerning ceasing routine prescribing of ‘Over the Counter’ medications
Promoting use of the Walsall ‘Minor Eye Conditions’ service
etc.

27. Patient Groups- Part of the NHS Picture!

29. NHS 70
What’s your pledge?

30. Lunch & Networking

31. Designing an outcomes framework for health and care in Walsall
Paul Tulley,
Director of Commissioning

32. Contents What is the Walsall Integrated Care Partnership (ICP)?
Will I notice any difference?
Which services will be provided by the Partnership and when?
Where have we got to so far?
How will we measure the success of the Integrated Care Partnership?
What does the outcomes framework look like?
What do you think?

33. What is the Walsall Integrated Care Partnership?

34. How will this improve health services ?
At the moment, when your GP refers you to another service for tests or treatment it might feel like you’re being passed back and forth between different organisations and have tell your medical history to different health care professionals several times.
The Integrated Care Partnership aims to ‘join up’ your care better, so that you have a better experience.

35. Which services will be provided by the Partnership and when?
This diagram shows which services will be included in the Integrated Care Partnership and when each of them might be introduced into this way of working. This might change slightly as more work is done on designing the partnership.
Different health and care services will be brought into the partnership over a 3 year period, starting with community services and adult social care.
In some cases, hospital services might be brought in early if they’re linked to a condition that depends on lots of joined up, community-based care (e.g. diabetes services).

36. Where have we got to so far?

37. How will we measure the success of the Integrated Care Partnership?
Outcomes Framework
To encourage providers to work together towards a set of shared goals or outcomes.
The outcomes are the main things we want to achieve for people and patients in the Walsall borough. They relate to
The impact that services have on people’s health and wellbeing.
People’s experience of using those services.
Factors within the community which help people to lead active, prosperous and healthy lives.

38. What does the outcomes framework look like?
So far, we’ve identified these outcomes as the ‘end goals’ we think we want to achieve for the people of Walsall. We’d like to know what you think of them.
Think of the outcomes in each box as the ‘headlines’. There’ll be technical ‘small print’ under each one telling providers how we want to them to contribute to the outcome. This might be different for each provider depending on the kind of service they offer, but the end goal- the outcome- will be the same. This encourages providers to work together to achieve that outcome.

39. Workshop
What do you think?

40. Thank you

41. Next Steps
Work with Healthwatch to analyse information you have shared in workshop and action plan
Develop Patient Charter - Commitment of CCG & GP practices
Follow up event in 9 months time to look at progress
Evaluation forms – tell us what you think?