1. Cumbria Partnership NHS Foundation Trust
North Cumbria University Hospitals NHS Trust
NHS North Cumbria Clinical Commissioning Group

2. Values
Organisational values are important because they help shape the culture we work in and guide the decisions that we make. There is a lot of evidence to show that where organisations live their values both staff engagement and patient care improves

3. Our current values CPFT & CCG NCUH Kindness Ambition Spirit Fairness
Patients first
Safe and high quality care
Responsibility and accountability
Everyone’s contribution counts
Respect
CPFT, North Cumbria CCG and NCUH all have organisational values. Whilst CPFT and North Cumbria CCG share the same values NCUH are different. It is important that as we work ever more closely together that we create a shared culture and ways of working that are based on common values. On the 25th September a group comprising of representatives from each organisation met to develop a shared set of values and behaviours.

4. The values need to be created and owned by everyone
The process…
Just over 50 people from across trusts met in September
Joined by Board members from each organisation
Good mix across the 3 organisations, bands and roles
Working in smaller groups, the staff members present reviewed the existing values and described behaviours they would love to see and those they would not want to see
The values need to be created and owned by everyone
The afternoon was very interactive and everyone worked well together – as a result we were able to develop shared values and behaviours.
The afternoon was very interactive and everyone worked well together – as a result we were able to develop shared values and behaviours.

5. Our proposed shared values
Kindness
Collaboration
Achievement
Respect
How do the values resonate with you?
Some people have suggested Ambition would be more appropriate that Achievement, Partnerships may be an alternative word to collaboration – what do you prefer?

6. Our proposed shared values
Kindness
We know that kindness costs nothing, yet accomplishes a great deal
Collaboration
We are always stronger and better working together
Achievement
We set ourselves ambitious goals to achieve the best for our patients, our teams, our organisation and our partners
Respect
We are respectful, open, honest and fair
This is what the values mean to us in practice – they have helped to shape the behaviours that we would love and expect to see when we are living our values.

7. Kindness: We know that kindness costs nothing, yet accomplishes a great deal
Love to see
Expect to see
Don’t want to see
Supportive and caring
Consistently thoughtful and considerate of the feelings and situation of others.
Will always try to help .
Very generous with praise and thanks.
Always keeps their word
Looks out for others
Displays empathy and consideration for staff and patients.
Provides praise, thanks and recognition to others.
Offers help and support
Shows a lack of concern or interest in helping others.
Looks after number one.
Is dismissive of, or uninterested in, people’s needs.
Is judgmental or divisive
Listens and consults
Makes people feel valued and included by listening and consulting widely.
Welcomes diverse viewpoints .
Demonstrates a keen interest in the ideas of others and uses these to make better decisions.
Listens carefully
Listens to both sides of the issue
Finds time to talk and show interest in people.
Welcomes the views and opinions of others and involves people in decisions.
Ignores people
Takes decisions which affect others without discussing the issues
Does not ask for ideas and opinions.
Cuts across people when they are speaking.
Focuses on the positive
Underlines the positive in situations
When mistakes happen, takes a lead in understanding what went wrong, why, and how best do we fix things and share the learning.
Focuses on the issue not the person.
Maintains a positive outlook
Supports and listens when things go wrong.
Seeks to help find a solution and avoids blaming, shaming and finger pointing.
Blames others and points a finger.
Breaks confidences
Doesn’t own up to mistakes or hides behind excuses .
Does not use errors as an opportunity to learn and develop.
Champions equality and fairness
Actively works to bring about greater equality, diversity and inclusivity
Is a champion for vulnerable people.
Works to reduce stigma
Ensures that quieter voices are heard
Speaks out when injustice takes place
Does not discriminate or judge people.
Acts to defend the needs of the vulnerable and the less advantaged.
Exploits people’s good nature to unfairly distribute work
Makes unfair generalisations and observations about people.
Demonstrates prejudice and intolerance of individuals or groups.

8. Collaboration: We are always stronger and better working together
Ambition: we never stop improving
Love to see
Expect to see
Don’t want to see
Demonstrates trust in others
Demonstrates trust that people will do a good job
Is open, and shares as much information as possible.
Explains how decisions have been reached and what this means for individuals.
Keeps confidentialities
Is always approachable
Behaviours are consistent and not overly affected by mood or frame of mind.
Is open in sharing information.
Micromanages people
Has favourites whilst ignoring others.
Treats information as power –with-holding it to suit themselves.
Is unpredictable in terms of reaction and behaviours are affected by negative moods.
Develops self and others
Encourages people to try new ideas, recognising that they might not get it right first time.
Inspires and enthuses others to achieve high quality, safe care
Is constantly looking to improve things
Looks to address and resolve problems promptly
Supports, encourages and tries-out better, more efficient and effective ways of doing things.
Works to achieve high quality, safe care.
Is complacent about sub-standard outcomes or performance
Doesn’t share good ideas.
More focused on talking about the problem than helping work out a solution.
Resists change.
Enables great teamwork
Champions a supportive, team-working environment.
Values individual skills and encourages the best people for the job.
Keeps focused on mutual gain and shared goals.
Seeks out and encourages wider, joined-up team working.
Demonstrates clear commitment to the team.
Is collaborative & respectful.
Remains a source of positivity and determination even when the going is tough.
Celebrates success.
Behaves in ways that are unsupportive, divisive and unconstructive within the team.
Puts own needs first.
Lets other take the strain.
Creates
co-operation and enthusiasm
Inspires and enthuses others to follow an agreed course of action.
Creates goodwill and co-operation within the team and beyond organisational boundaries.
Goes the extra mile as part-and-parcel of the role.
Supports a spirit of goodwill and co-operation within the team
Works in and maintains silos.
Makes the environment difficult and negative to work in.
Goes it alone.
Prevents effective co-operation.

9. Achievement: We set ourselves ambitious goals to achieve the best for our patients, our teams, our organisation and our partners 
Love to see
Expect to see
Don’t want to see
Promotes learning and personal growth
Shows genuine commitment to life-long learning.
Shares ideas, best practise and new techniques with colleagues as appropriate.
Diffuses and uses new ideas and learning to benefit Trust performance.
Takes regular steps to be a better, more effective professional.
Demonstrates ongoing commitment to change, learning and self-improvement.
Demonstrates no interest in, or commitment to learning, training and self-improvement.
Constantly improves performance
Demonstrates ambition for our patients, teams and organisation
Looks to continuously improve performance and outcomes.
Helps others to do the same. Energetically encourages and supports calculated and measured risk-taking.
Frequently looks to improve performance and outcomes and encourages others to do the same.
Supports calculated and measured risk-taking.
Looks to deliver the bare minimum.
Expends least possible effort to achieve minimum standards.
Makes excuses for poor performance.
Encouraging
Demonstrates real trust and belief in others to achieve .
Will always offer support and encouragement. Knows when to let others lead, regardless of their banding.
Is a champion for safe and high quality patient care
Instils confidence in the team to believe in themselves, take calculated risks, trust their judgment.
Puts people down.
Dismisses, and ignores people.
Demonstrates they don’t really trust people to get on and do a good job.
Courageous
and resilient
Shows determination and strength of character in pursuing important goals without giving up.
Demonstrates self control, courage, commitment and confidence in difficult situations.
Takes the right decision, not the easy decision.
Sticks at difficult tasks and remains focused and professional.
Gives up easily.
Blames others for why things didn’t work or goals weren’t met.
Moans and focuses on the negatives.

10. Respect: We are respectful, open, honest and fair
Love to see
Expect to see
Don’t want to see
Respectful
Treats people as they would prefer to be treated.
Is patient and considerate.
Builds warm and trusting relationships.
Champions diversity, equality and inclusivity
Is patient and considerate
Smiles and acknowledges people.
Gives good eye contact.
Is polite and helpful at all times.
Adapts language and style to best suit the audience.
Displays anger, aggression or hostility
Is dis-respectful , talking behind people’s backs.
Breaks confidences.
Resorts to intimidating behaviour to ‘win’
Takes personal accountability
Sets high standards of ethics and integrity
Owns problems until they are resolved.
Makes and holds others accountable for their commitments at all levels and in all teams.
Demonstrates integrity in word and actions
Keeps their word.
Manages expectations.
Flags up potential issues well in advance.
Misses deadlines
Avoids blame
Doesn’t keep commitments.
Doesn’t own up to mistakes and tries to discredit others instead.
Open and honest
A role model for open, honest and transparent communication
Demonstrates exemplary Trust values and inspires others to do so as well.
Frequently refers to the values to guide decision-making and identify good work.
Shares information freely and appropriately wherever possible
Is true to their word
Demonstrates the Trust values and challenges those who do not.
Good eye contact and open posture
Does not readily share information
Displays ‘don’t want to see’ behaviours that don’t support
our Trust values.
Fair
Always acts with fairness and balance
Challenges unacceptable behaviours, poor practice and unsafe practice at all levels
Frequently asks for and acts upon feedback - from all levels.
Treats people equally
Challenges unacceptable behaviours, poor practice and unsafe practice within the team.
Asks for and acts upon feedback provided.
Uses ‘feedback’ simply to criticise others.
Receives feedback poorly and defensively.
Challenges others in a way that is demotivating and not useful.

11. How the values map Proposed shared values Maps to 6 Cs
Current CPFT and CCG values
Current NCUH values
Kindness
Care and Compassion
Patients first
Achievement
Commitment and Courage
Ambition
Safe and high quality care
Responsibility and accountability
Collaboration
Communication
Spirit
Everyone’s contribution counts
Respect
Competence
Fairness
All of the new values are linked to the NHS constitution and also the 6 nursing ‘C’s.
All of the new values are linked to the NHS constitution and also the 6 nursing ‘C’s.

12. What do you think? Thoughts in the room now? You can also contact:
The next steps are to share your views – feedback will be taken into consideration before the values are signed off at the Joint Trust Board in December 2018.