Download presentation
Presentation is loading. Please wait.
1
Fire and Rescue Service Assessment and Improvement
Roy Wilsher Chief Fire Officer Hertfordshire Fire & Rescue Concentrate of Operational peer assessment Sharon follow on and look at how this fits into Comprehensive Area Assessment Aimed at English Authorities but the principles of Improvement UK wide
2
Fire and Rescue Performance
Comparison ( ) NHS Overall waiting times 41 days days 2008 Education 5 GCSEs A-C grade 36% 1997 – 45% 2008 Fire Deaths from accidental fires in the home reduced from 400 to 200 Accidental fires in the homes fallen by 20% Hard to Find Fire Sector done well – I would argue CPA and other assessments assisted
3
DRIVERS A History of Assessment Local Government White Paper
Supporting FRAs in Specific Improvement Gap Between Most and Least Improved Perceived Slowing Improvement Responsibility of FRA to Improve Self Follow on from HMFSI Reminder from Bain – Government to discuss with Audit Commission 7 accounts Commission assessment process building on CPA. Modernisation verification – CPA, DoT, UoR, 2006 OASD CPA and OASD a score in time – Ops Assess, Org assessment into CAA – different looking at ability to improve. Local Gov White paper – Stronger and prosperous Communities – Local Gov provide much stronger sector led support and challenge to drive improvement in Services In Fire Authorities and Services interest to take a stronger role in shaping our own improvement processes Improvement in a Fire Authority – own responsibility can be helped by other organisations including CFOA and IDeA CFOA promoting development of single suite of performance indicators that FRAs can use – free to develop own
4
Operational Peer Assessment
Developed by OCFRA & CFOA with LGA, IDeA, HSE, & Audit Commission Move on from OASD 7 KLOEs No Scoring Shift from HS(G)65 Peer Review Team Stakeholders involved in development Self assessment and Peer review – neither are compulsory but Audit Commission expect Self assessment to feed into Org assessment Not everyone get a peer review this year – self assessment ongoing – peer review every 3 years. Op Assessment inform use of resources and managing performance themes in Organisational assessment 7 KLOEs No score from peer review – just comment on whether self assessment honest and rigorous, no assessment of operational capability Shift from HS(G)65 model – reduce repetition (audit and monitoring) each KLOE more specific and relevant Team – discuss later
5
Key Lines of Enquiry (KLOE)
Community Risk Management Prevention Protection Response Health and Safety Training and Development Call Management and Incident Support KLOEs more strategic and outcome based H&S and T&D new Risk analysis now Community Risk management Prevention & protection – split Operational preparedness and Emergency response now – Response KLOE Key Area – in form of question – does the FRA engage partners and stakeholders effectively in Protection activities Focus – areas to look at in KLOE Descriptors – help provide evidence in self assessment – narrative on how to judge performance Exemplars of notable practice – opportunity to highlight areas Briefing Sheets – assist self assessment & peer review focus on areas for assessment
6
Peer Assessment Team Flexible in Context of Service
1 IDeA Manager – Co-ordination 1 Elected Member 2 Fire Specific – 1 with Seniority to Lead 1 Non-Fire Sector Flexible in Context of Service Objective, Critical Friend, Fair, Supportive & Constructive Quality Control No Appeal Co-ordinated by IDeA – logistics, report etc (Improvement and Development Agency At least 2 fire specific – CFOA lead Elected member – community engagement and member peer No specific – chief exec, Director Quality Control through IDeA – trained everyone Peer review is a self funded challenge to Self assessment FRA engaged in peer review throughout – no surprises – conclusion is peer assessment team’s views of self assessment and designed to help drive improvement No appeal as this is peer perspective of self assessment – widely used in local government FRA can disagree with peer assessment and chose not to use but must explain this to Audit Commission
7
The Improvement Cycle Aiming at – Plans/Indicators/Golden Thread/KLOES/Guidance Assess where we are – Internal performance management – Action and Development plans – self assessment, complaints, compliments, monitoring & audit – surveys- OpA & OA How/Where should we improve – Information from assessment – feed strategic improvement plans – link to own planning process – CFOA guidance on strategic planning – identify external support Who will help – CFOA, Idea, Regional Improvement Efficiency Partnerships, - own resources and budget – Team & Individual development – Other Authorities – notable practice Have we improved – measurement against improvement plans – ongoing self assessment
8
Assessment Culture Competition Self Aware Drive Improvement Sector Led
Notable Practice Sharing and Learning Do It to Ourselves Improvement Board Improvement Board – Co-ordination, support improvement, contact between organisations
9
Roles & Responsibilities
Fire & Rescue Service Improvement Diagram Minister LGA Improvement Board & FSMC RIEPS & CFOA Support Assessment CAA OpA HSE Improvement Identified Improvement Plan FRA Continuous Improvement
10
Roy Wilsher Chief Fire Officer Hertfordshire Fire & Rescue
Thank You Roy Wilsher Chief Fire Officer Hertfordshire Fire & Rescue Concentrate of Operational peer assessment Sharon follow on and look at how this fits into Comprehensive Area Assessment Aimed at English Authorities but the principles of Improvement UK wide
Similar presentations
