1. Recipes for Coordinated Entry: Assessment and Prioritization in Connecticut NAEH Conference July 2017
Mary Ann Haley, Deputy Director Connecticut Coalition to End Homelessness
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2. Timeline of significant milestones in Connecticut
2015
January 2015
Governor Malloy launches Zero:2016 effort to end chronic homelessness in Connecticut
February 2015
Coordinated Access is fully implemented when Greater New Haven CAN comes online
March 2015
Series of 100 day challenges around the state to accelerate efforts to end homelessness
August 2015
Connecticut becomes the first state to end chronic homelessness for veterans
October 2015
All Connecticut CANs establish By Name List registries (BNLs)
2016
February 2016
Connecticut is certified as one of two states to end all homelessness for veterans
July 2016
Statewide 90 in 90 challenge, in which CANs verified 90% of chronic clients in 90 days
December 2016
All Chronic (Verified) homeless in Connecticut are matched to a housing resource
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3. Decrease in numbers of chronically homeless in the “Point in Time” Count
Our overall numbers for our Chronic Homeless population have been decreasing steadily over this same time period. Going from 1026 to 400 in our most recent Point in Time Count in 2017.
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4. What are Core Elements and Regional Differences?
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5. What are the Universal Ingredients?
Coordinated Entry
Diversion
Assessments
What, Why, When, How
Prioritization and Matching
By Name Lists
Case Coordination
HMIS and Data
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6. What is the process. What do you do first. When is the next step
What is the process? What do you do first? When is the next step? Here is our basic pathway. enReview elements:
Enter through 211 or Outreach
211 – assess for immediate risk, connect to appropriate pathway (very important, VA, DV, RHY), if client still needs to be connected to our homeless service system, 211 refers them to Coordinated Access network appointment. At the CAN, high rate of no-shows, diversion, either go to es, th or waitlist. Give enough opportunity to self-resolve if they are in shelter/th. If they are on the waitlist, then still attempt to divert or assist in self-resolution. Might be able to go to another Mainstream resource (VA or DV). At various stages within this green ban, the VI-SPDAT is conducted. If they are unable to self-resolve, be connected to another resource or be diverted, then they will be added to our BNL. Once on the BNL, they can still self-resolve. All of our communities use the BNL, based on listing the most vulnerable using the assessment scores, as the tool for determining prioritization for local housing resources. (1 minute)
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7. CT System: Divert Permanently back with friends or family
Return to their own residence
Temporarily diverted as they seek new housing
Relocating permanently to safe place out of town
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8. CT System: Assess
Coordinated Access Networks (CANs) assess the housing needs of
all individuals and families experiencing homelessness
Individuals and Families identified through outreach and those who present at CAN appointment/shelter entry factors are assessed with VI-SPDAT immediately
Most individuals entering the CT system are assessed after 14 days (period of time during which the bulk of clients self-resolve their homelessness in CT)
After clients have been assessed they are added to the active BY-NAME LIST registry in HMIS, which is updated in real-time
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9. WHEN TO ADMINISTER THE VI-SPDAT TOOL
Useful tools – example. Helps keep things consistent.
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10. CT System: Prioritize and Match
CANs hold regular matching meetings to identify housing opportunities for clients verified to meet HUD criteria.
BNLs for all CANs are maintained in the statewide HMIS, and are updated in real-time
CANs conduct bi-weekly case conferencing to prioritize and match individuals to housing interventions
Nearly all PSH units in CT (CoC and state-funded) are dedicated to chronic homelessness (~4,000 units)
Currently using rapid re-housing as bridge housing
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11. CT System: House
CT providers have housed 1,756 chronically homeless clients since January 2015
In the 90 days preceding July 1, 2017, Chronic (Verified) clients were housed in an average of 107 days
146 Chronic (Verified) clients currently matched to a housing resource
Only 62 remaining Chronic (Verified) are not matched to a housing resource
Our goals: house chronically homeless clients within 90 days after they are verified to meet the HUD criteria; right now fewer than 24 clients not yet housed at 91 days.
Our goals: house clients within 90 days after they are verified to meet the HUD criteria; fewer than 24 clients not yet housed at 91 days
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12. HMIS and Data Tracking
Robust and regular use of data is the basis of our system: we track and review data weekly on our efforts to verify, match and houses data to prevent chronic homelessness, monitor RRH success, and make adjustments to our Coordinated Entry process
Weekly report tracks numbers against key goals at community and state levels:
90% of clients on BNL have verified CH status?
Verifying CH status within 30 days or less?
Housing those verified within 90 days?
Track those who refuse assistance to ensure appropriate continued outreach
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13. TALE OF TWO COORDINATED ACCESS NETWORKS
Greater Hartford CAN Region
Southeastern CAN Region
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14. What if you run out of sugar? Adaptations to the Recipe
Resource Usage
Bottlenecks
By Name List Management
Tie-breakers
Resolving Disagreements
Wait times for Entry
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15. Not All Pies are Created Equal: Continuous Quality Improvements
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16. Thank you! Questions? Mary Ann Haley mhaley@cceh.org fff
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