1. Kelly Rankin Aisha A. Husain Muhammad Shaikha
Pro Lube of Clear Lake
Kelly Rankin
Aisha A. Husain
Muhammad Shaikha

2. Contact Information
Located at:
2500 Bay Area Blvd.
Houston, TX 77058
Phone:
Fax:

3. Business Background
Proudly serving the Clear Lake area for over 5 years
Family owned and operated
Customer friendly atmosphere
Top-notch quality service

4. Business Needs
Currently too much paper work from day-to –day operations
Speedy service for customers
Keep track of repeat customers
Provide feedback channels via , website questionnaires/surveys

5. Business Needs
Create marketing mix to target area customers with company specials
Better information system to keep track of sales and customer needs

6. Business Requirements
Implement user-friendly POS system
Integrate inventory control with POS system.

7. Expense Control Less paperwork More revenue Build customer rapport
Business Value
Expense Control
Less paperwork
More revenue
Build customer rapport

8. Special Issues Time required to train staff on new system.
Finding cost-effective way of implementing new software.
Time required to train staff on new system.
Back-up system in case of power outage, system crash, ect.
Ensuring security of customer privacy (personal info)

9. Entities Customer Appointments Services & Cost Invoicing Payment Types
Payment Received
Employees

10. Entities & Attributes Customer Services & Cost Work Orders Invoicing
Customer ID
Service ID
Order ID
Invoice ID
Last Name
Service Description
First Name
Service Cost
Customer Name
Phone #
Address
Employee ID
City
Amount Billed
Zip Code
Date
Time

11. Entities & Attributes Payments Received Employees Products Payment ID
Employee ID
Product ID
Invoice Number
Last Name
Product description
Payment Type
First Name
Amount Paid
Phone #
Date Paid
Address
City
Zip Code
FT/PT

12. Logical Design

13. Physical Design
Customer (Customer ID, Last Name, First Name, Phone #, Address, City, Zip Code, )
Work Orders (Order ID, Customer ID, Customer Name, Service ID, Employee ID, Phone #, Date, Time)
Services & Cost (Service ID, Service Cost)
Invoicing (Invoice ID, Customer ID, Service ID, Service Description, Customer Name, Amount Billed)
Payment Received (Payment ID, Invoice ID, Payment Type, Amount Paid, Date Paid)
Employees (Employee ID, Last Name, First Name, Phone #, Address, City, Zip Code)

14. Entity Relationships

15. Report 1- Payments Received

16. Report 2 – Employees Performance

17. Query 1 – Customer by City

18. Query 2 – Customer By Service ID

19. Questions???? Comments??? Concerns???